43 results found

1. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

   Just updated to V.24.
   There is a critical bug while saving on an external hard drive or a network storage. The saving process ends with a generic error and the file just DISAPPEAR from the server.

   I'm on MacOS 10.14.6

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   81 votes

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   157 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

2. Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document.

   Hello Adobe Team,
   There is known issue on Page 13 of the below link

   https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AI_ScriptGd_2017.pdf

   In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.

   30 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Problem described in this thread arises due to using a single script for processing thousands of files without changing the context.

   A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.

   So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process thousands of documents without restarting the application and resources would be reclaimed by the OS as each script will run in its own context and the user would have more control over the execution and can even apply some timer or pause for automation.

   So for example:

   The following steps can be taken:

   • Create a CEP Extension and in which create an object of CSInterface.
   • Run a for loop for all the files to be processed.
   • Create a string containing all the commands that will be sent to the Illustrator for this particular file.
   • call CSInterface.evalScript for processing of all the commands in string created above.
   • user can even set timeout or sleep using javascript functions (setTimeout, sleep).

   Problem described in this thread arises due to using a single script for processing thousands of files without changing the context.

   A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.

   So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process… more

3. Error to open/import .DXF format archives in latest update version (error 2067)

   I work in textile area, and we need to import .dxf archives from Audaces program. I've never had problems, until the latest update version. I can't import this extension, it appears the unknown error message number "2067".

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   17 votes

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   10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Illustrator uses Autocad library licensed from Autodesk for open/import DXF files. The DXF/DWG files that are showing error during open/import are mal-formed, they are not created adhering to file format specification. Autocad application also does not open these files.

   Illustrator versions 24 and below use to open/import these files as the library used was a different one and it did not strictly check the dxf/dwg files for conformance. The same library did not had support for the some of the recent OS upgrades, resulting in Illustrator switching to Autocad library from Autodesk for open/import of dxf/dwg files.

   Please report such files to the application that create these files, so that the same can be fixed by them in future release.

   Any of the dxf/dwg file that could open in Autocad but not in Illustrator then those are bugs that will be fixed. If you have any such case, please report the same as a separate issue.

   Illustrator uses Autocad library licensed from Autodesk for open/import DXF files. The DXF/DWG files that are showing error during open/import are mal-formed, they are not created adhering to file format specification. Autocad application also does not open these files.

   Illustrator versions 24 and below use to open/import these files as the library used was a different one and it did not strictly check the dxf/dwg files for conformance. The same library did not had support for the some of the recent OS upgrades, resulting in Illustrator switching to Autocad library from Autodesk for open/import of dxf/dwg files.

   Please report such files to the application that create these files, so that the same can be fixed by them in future release.

   Any of the dxf/dwg file that could open in Autocad but not in Illustrator then those are bugs that will be fixed. If you have any such case, please report… more

4. Export for Screens: pre-export settings for PNG and JPG are same, but post-export JPG resolutions vary

   This is odd. I'm in Illustrator 2020 (24.0.1).

   I have a .ai doc open.

   I go to File->Export->Export for Screens...

   Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)

   I hit the Export Artboard button, and am notified of success.

   I go to Bridge to examine the results. (See Adobe Bridge Screenshot)

   The exported PNGs all have resolutions of 72 ppi (expected, good result).

   The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).

   Why would that happen? Why don't all the JPGs have 72 ppi resolutions, while the PNGs do?

   This is odd. I'm in Illustrator 2020 (24.0.1).

   I have a .ai doc open.

   I go to File->Export->Export for Screens...

   Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)

   I hit the Export Artboard button, and am notified of success.

   I go to Bridge to examine the results. (See Adobe Bridge Screenshot)

   The exported PNGs all have resolutions of 72 ppi (expected, good result).

   The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).

   Why would that happen? Why don't all… more

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   10 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We could not reproduce this issue. If you still see this issue happening please provide the below details

   Please share the given details at ShareWithAI@adobe.com
   1) If the issue is reproducible on latest build 25.2.1?
   2) Is multiple AI versions installed in your system? If yes, please share the details.
   3) Some video & Test file for our reference.

5. AI 22.1 Open single page of multipage PDF now a 2-step process?

   WHY, of WHY did you ***** this up? Formerly you could open a single page of a multipage PDF by simply clicking the arrows under the thumbnail. Once you found the page you want, you click open and there it is. Now, no matter what you do, the Pages Range is stuck on 1-1 (of xx). You now have to type in the number. PITA! Please fix this back to the old way.

   8 votes

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   10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  Ashutosh Chaturvedi responded

   With the introduction of multipage PDF open it is not possible for us to tie the range field to the thumbnail previews. It is not possible for us to predict the user intent just based on previews he/she has seen. Here is one example user preview pages 1 to 3 and then decided to open pages 1-2.

6. "To preserve appearance some text has been outlined"

   I recently sent a PDF file generated from InDesign (CC2018) to a book manufacturer from which they were to make a brass die to stamp a binding, just as I have done for about twenty years. A proof was sent back to me in which the 1/2pt rules had thickened to about 3pts and some of the type had thickened, too. I complained and they sent me another proof, in which the rules were ok, but most of the type had thickened.

   I wondered how this could have happened, so I did some experiments. I opened the PDF in Illustrator (CC2018), thinking they might be turning the art into outlines. In Illustrator, the file opened with a dialog box "To preserve appearance some text has been outlined," which offered no way to opt out. Sure enough, the artwork (type and rules) had thickened as it did in the proofs.

   Why does Illustrator do this? It doesn't preserve the appearance of anything, it only ruins the art. This is clearly a glitch. To fix it, I had to edit the file extensively. In the least, there should be a way to opt out of this "feature."

   I recently sent a PDF file generated from InDesign (CC2018) to a book manufacturer from which they were to make a brass die to stamp a binding, just as I have done for about twenty years. A proof was sent back to me in which the 1/2pt rules had thickened to about 3pts and some of the type had thickened, too. I complained and they sent me another proof, in which the rules were ok, but most of the type had thickened.

   I wondered how this could have happened, so I did some experiments. I opened the PDF in Illustrator… more

   7 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   PDF is intended for Output and Document Sharing. In any workflow, if the content is to be modified without any data loss then the native file format should be used for editing. InDesign document or Illustrator document should be used to edit the content.

7. Placing png's in 2018 crashes it/hides all layers
   4 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Bring back progress bar for saving AI files

   Can we please go back to having a progress bar when saving an AI file? The saving in the background is nice, but the saving percentage text just doesn't do it for me, plus, the pop-up dialog box that comes up while saving is very annoying.

   3 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

   Hi,

   In order to get previous behavior, please disable ‘Save in Background’ checkbox (Preferences > File Handling & Clipboard > Save in Background).

   @J Bassell: There are two places where we show the progress of save (see attcahed image). You may read more about background save at: https://helpx.adobe.com/in/illustrator/using/saving-artwork.html#background_save

9. Extremely slow "export for screens" and saving

   I'm suffering a performance reduction in my workflow thanks to the latest update (23.0). I usually have at least five artboards per file project--sometimes up to 20. I used to export designs within 30 seconds and now it takes up to 5 minutes.

   I haven't change anything in terms of hardware or workflow. My exports are slow no matter if the file goes to the server or to my hard drive. This is driving me crazy!

   3 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Declined  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Elements NOT Saving

    Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

11. Cutting out parts of the exported PNG

    Exporting "saveforweb" PNG cut all the logos a few pixels in.

    P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.

    Money hungry sons-a-*******.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

12. Saving AI to EPS produces 2 EPS "clones"

    Standard procedure in my Art Dept. is to save AI files as EPS when going to press. This includes outlining all fonts and embedding all images.

    For at least the last several months, I've often found that when I save an AI file as an EPS, it creates two nearly identical EPS "clones"...meaning they have virtually the same file name but are slightly different in size. An example result for saving "file_name.ai" would be:

    filename.eps
    filename-01.eps

    In all cases, the file without the "-01" would be slightly smaller in size (i.e., 4.3MB compared to 4.6MB), but aside from that they appear to be identical.

    Nevertheless, this shouldn't be happening, yet I can't seem to find a solution. Your help would be appreciated. Thanks.

    Standard procedure in my Art Dept. is to save AI files as EPS when going to press. This includes outlining all fonts and embedding all images.

    For at least the last several months, I've often found that when I save an AI file as an EPS, it creates two nearly identical EPS "clones"...meaning they have virtually the same file name but are slightly different in size. An example result for saving "file_name.ai" would be:

    filename.eps
    filename-01.eps

    In all cases, the file without the "-01" would be slightly smaller in size (i.e., 4.3MB compared to 4.6MB), but aside from… more

    2 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  Nitish Agarwal responded

    No response in long time.

13. Unable to create "New Folder" when saving file on Windows 11 Pro PC!

    When working on a job, I get to the point of wanting to create a New Folder to save in. However when the File Directory comes up in Illustrator, I click the New Folder button and nothing happens! Its as if it is not active at all.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

14. Illustrator v26.1 - save file after assigned color profile does not work

    Illustrator v26.1
    Windows 10 Enterprise

    When opening an illustrator file created under a previous version of illustrator that was saved and/or created without a color profile assigned (not color managed), with color settings set to inform/warn the user of the missing profile, assigning the profile at file open when the prompt is displayed or clicking OK with "leave as is (don't color manage)" selected and then selecting edit > assign profile and assigning a color profile...

    then saving the document with ctrl+s or File > save does not save the file with the assigned color profile. Opening the file again presents the same missing color profile prompt.

    Assigning the color profile via the prompt or via edit menu and then using File > Save As and overwriting (or saving a new version with a different filename) saves the assigned color profile correctly.

    Illustrator v26.1
    Windows 10 Enterprise

    When opening an illustrator file created under a previous version of illustrator that was saved and/or created without a color profile assigned (not color managed), with color settings set to inform/warn the user of the missing profile, assigning the profile at file open when the prompt is displayed or clicking OK with "leave as is (don't color manage)" selected and then selecting edit > assign profile and assigning a color profile...

    then saving the document with ctrl+s or File > save does not save the file with the assigned color profile. Opening the file again… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

15. PDFで保存すると、一部のレイヤーのみ黒になる

    PDFで保存すると、グレーのストライプのみ黒になってしまう。

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

16. Save as remove filename text before "/" character

    If the filename contains "/", the illustrator will save the file with "save as" command removing all the characters before "/", including it.
    Example:
    Saving with "save as" the file "My first project/version 1.ai" will end in "version 1.ai" on harddisk.

    Also, the name of the file in document's title bar is replacing the "/" with ":"
    "My first project:version 1.ai"

    And, again, on Save as dialog box, the "Save as:" textbox where the filename is already entered, it shows up like this
    "My first project-version 1.ai"

    macOS Big Sur, Illustrator 25.0.1

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    In MacOS, the forward slash (/) is a reserved character for separating directories in a file path and cannot be used in actual file names — Illustrator follows the convention and replaces these automatically.

17. File deletes off NTFS file server

    At work we use Macs running macOS 10.15.3 and Illustrator CC 2020 (24.0.3) with working files stored on a SMB (NTFS) share volume.

    If we open an Illustrator file though macOS Finder window and then work on it and save the file, if the Finder window is still open it will delete the file and give an error. In order not to lose the work we have to save as with a different name. This only happens when the Finder window is still open showing the file we are working on, if the window is closed then this is not an issue. This seems like a bug with previewing the file or with the temp backups. Not sure what's going one but we never had this problem with the Illustrator CC 2019 version.

    At work we use Macs running macOS 10.15.3 and Illustrator CC 2020 (24.0.3) with working files stored on a SMB (NTFS) share volume.

    If we open an Illustrator file though macOS Finder window and then work on it and save the file, if the Finder window is still open it will delete the file and give an error. In order not to lose the work we have to save as with a different name. This only happens when the Finder window is still open showing the file we are working on, if the window is closed then this is not… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

18. Illustrator randomly "Saves as..." (Bug)

    As the subject line says... This behavior started only recently, occurring a couple of times a day. There is the phrase "Saving" followed by the file name which appears in shadowed Myriad type behind the save dialog. I have attached a screenshot along with my system info. Very weird and a touch unsettling. Thank you.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

19. When copying a file from XD to Illustrator, the image repeats itself within the shape

    When copying a file from XD to Illustrator, the image repeats itself within the shape

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

20. Attempting to Save an Illustrator File causes Mac to Restart.

    This has happened almost every time I have tried to save a large Illustrator file. It is pretty much a lottery as to if the file will save or if I have to start again or recover what I have lost. I don't know what is the cause or how to fix it.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded