Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
44 results found
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Can't select or hide layers, AI instantly changes it back
All was fine, until I discovered I can't change layers' visibility or lock them.
Restart won't help. Please see animation attached and document shown.I remember I had this bug before but it somehow went away.
22 votesHi All,
I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail
Thanks
Anish -
Can't highlight values in fields
Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.
9 votesIs this still an issue in the latest builds?
Does it happen only in Properties or other panels affected as well? If it’s still bugged — please record a short video showing the way it behaves at your side.
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Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0
Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.
8 votes -
With multiple projects open, can only view one tab
In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.
8 votesHi Joel,
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
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Window resizes in increments
After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?
7 votesHi,
Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.
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Right Click does not work
This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
6 votesHi,
Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .
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Grid View fails to render grid lines at various zoom levels.
I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).
Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
Gridline every: 72px
Divisions: 18
Grids In Back: Checked
Show Pixel Grid (Above 600% Zoom): CheckedAs you can see in the attached screen shot (800% Zoom) that is not a grid.
5 votesPlease confirm or deny the bug is fixed in the latest build of Illustrator.
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Can’t overwrite values in size fields of the New Document dialog
When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.
You have to use backspace — incredibly irritating. Please fix.
5 votesThanks for reporting the issue , Illustrator team really appreciate this.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .
Thanks and Regards ,
Ankit Goyal
Illustrator Team -
Illustrator 25.0.0 breaks precision of metric units when working under custom created workspace
When I create custom workspace and want to make new object, and when I type dimensions in the dialog box, Illustrator breaks dimensions, e.g. 250 mm becomes 250.5 or 250.06 or 249.999 or else. This also happens when I open previously created documents with exact dimensions, e.g its dimensions become broken.
Note that this is happening only with custom workspaces created, and the problem persists even if I switch back to the default workspace. The only working solution is reinstalling Illustrator and working under any of the default workspaces, which is driving me nuts. Please fix it.
MacOS Mojave 10.14.6
5 votes -
Pressing Tab in Color panel glitches
When adding a color to a object via the Color panel, normally you could use tab to move to the next field in the CMYK color options. Now and for the past few versions released it glitches any time you use Tab.
To get it to work you now have to type in the number for C, click enter then click in the M, Enter/click Enter and so on, which is time consuming. If you don't do it this way it glitches after hitting.
In the video i linked, the first try is using Tab, then the 2nd where it…
4 votes -
2026 Version is working horribly. What should I do?
2026 Version is working horribly. What should I do?
4 votes -
Files don’t get displayed when opened or displayed corrupted with Application Frame enabled
These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.
The problem:
When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
Mac Pro macOS 10.12.6, Illustrator 22.14 votesHi,
We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?
Thanks
Anish -
All tools and actions are slow and lagging, random selection in Ilustrator 2020
All tools lagging. cursor selects items randomly and drags them around when non having been selected. Illustrator 2020 CC installed
3 votesWe need more details to repro this issue. Please provide the following details
- Screen recording of the random selection and tool/cursor lagging
- System Information (Illustrator Help menu > System Info and OS system information)
- Is this issue happening before AI 2020 releasePlease send the above details to sharewithai@adobe.com
-Rama
Illustrator Team -
New update (23.0.1) shows Home screen instead of my actual file until I press F
Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).
3 votesHi,
Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not? -
Tools and panels never open
I am having a problem with Illustrator since a few days now and I just don't find solution for it.
Every time I open Illustrator it forgets that the Control panel, the Tools panel and the other panels such as Transparency, Layers, Color, etc. was opened. It is really annoying to open them every time.
Could someone give a solution. And I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.3 votesDoes anyone still have this problem in the latest builds?
Please comment if it’s still there (and if pressing Tab helps to show the UI.
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Swatch Panel is not adjustable
Since the new update, the Swatch panel cannot be adjusted and so I cannot have all of my panels open at the same time now. If I expand the color panel, I have to sacrifice another panel to be shrunk. I used to be able to take away the empty space under the swatch area which gave more room for the other panels to be open.
Win 11 and current vs of AI.
2 votes -
Palette Redéfinir les couleurs qui se ferme toute seule au moindre clic
Bonjour. J'ai ce soucis depuis un moment.
Lorsque j'ouvre la palette de modification de couleur ''Redéfinir les couleurs'' qui se trouve dans Edition/Modification des couleurs/Redéfinir les couleurs de l'illustration... dès lors que je clique sur les cercles pour les déplacer et changer la couleur, la palette disparaît. J'ai beau recommencer, dès que je touche les cercles, la palette se ferme. Impossible donc de changer les couleurs de l'illustration.
La video en pièce jointe est très explicite.Si vous avez une solution, je suis preneur.
Système MacOS 26.3.1 (a) (25D771280a) - iMac M3
Illustrator v30.4Cordialement.
2 votes -
Navigator is not navigating
Illustrator 30.2.1. Macbook
In the Navigator panel so I can see my artboard and all the items in it. But when my view is for example in the upper right corner, and I click on the lower left corner, because I want my view to pan over there, it only brings me a little bit more to the left. It seems like a big bug and the Navigator is now sort of useless. In previous Illustrator editions it was working perfectly.
2 votes -
Can’t access tools using Essential Classic workspace
My Essential Classic tools do not come up and it doesn't let me reset them either, so I can’t use Illustrator at all. I tried to uninstall and reinstall —didn't work either
2 votes -
押し出し3Dオブジェクトに適用されたグラフィックを制御するための丸いフレームが欠落しています
グラフィック2を選択して移動させたいのにジオメトリが動く。
グラフィック2のみ動かせる方法ないですか？2 votes
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