Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
22 results found
-
New document (File > New) window / dialog is blank / black / gray / empty
I am not able to create a new document, the dialog is blank
-
Capture d’écran, le 2021-02-19 à 20.42.23.png 200 KB -
illustrator tech issues - create new.jpg 499 KB -
Screen Shot 2020-07-09 at 06.35.08.png 1059 KB -
Screen Shot 2020-06-28 at 10.00.53 PM.png 359 KB -
Screen Shot 2020-05-29 at 1.39.00 PM.png 2908 KB -
Screen Shot 2020-05-29 at 1.39.00 PM.png 2908 KB -
Screen Shot 2020-03-03 at 12.32.55 PM.png 302 KB -
Screenshot 2019-11-14 at 10.01.55.png 624 KB -
Screenshot 2019-11-14 at 10.05.54.png 174 KB -
Screenshot 2019-11-14 at 10.06.17.png 221 KB -
1.PNG 22 KB -
ice_video_20181212-103345.mp4 2807 KB -
Ai home page.png 81 KB -
illustrator_screen.PNG 132 KB -
newdocument_blackpanel.jpg 133 KB -
Capture_AI.JPG 59 KB -
Illustrator.PNG 125 KB -
IMG_0071.MOV 26874 KB -
Capture.JPG 50 KB
78 votesWe are not hearing this anymore in recent times, marking this one as Resolved.
If you are still facing this issue, please add a comment.
-
-
Order of duplicated artboards is reversed
A big issue is that if you select several artboards at once to duplicate them and they were in order
A
B
C
they used to duplicate as
copy of A
copy of B
copy of CSince the latest Illustrator update they mirror instead, as
copy of C
copy of B
copy of AMakes batch duplication worthless and I now have to duplicate each one separately OR do the set and then move them around manually.
17 votesThe fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
-
Deselect All command is not active in Artboard mode and the hotkey select all instead
When you pick the Artboard Tool, you enter a special 'artboard mode', and it modifies the behavior of standard 'object mode' commands.
For example, pressing Cmd/Ctrl + A (Select All) will select all artboards instead of objects.
But for some reason pressing Cmd/Ctrl + Shift + A (Deselect All) does not deselect all artboards, but selects them all instead.
And if I try to call it from the menu, it will deselect objects instead of artboards (if I have any object selected) or just be inactive (if I have no object selected).This is hardly consistent and makes deselecting artboards…
12 votesThe fix has been pushed into the latest 30.3 general release — the Cmd/Ctrl+Shift+A hotkey now works in the Artboard mode to deselect all artboards (but not the Object menu command).
Please update, check, and comment back if it still happens.
-
Adding Bleed to Previously Saved Files
I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.
6 votesAs stated in the comments, to view bleeds you have to make sure you have View > Guides > Show guides option enabled.
Please comment back if the solution doesn’t work for you.
-
Paste on All Artboards Not Working
I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.
5 votes -
Artboards in 2018 can no longer be rapidly deleted
In past versions of Illustrator, I was able to click on an artboard and continuously delete artboards until I had to ones that I want. Now when I select an artboard and delete it, the selection is deselected. I now have to continuously highlight and delete, highlight and delete until I have removed all the artboards I need.
5 votesWorks as it should in the latest versions, deleting a selected artboard (artboards) now selects the one before it (them). Holding Delete key would rapidly Delete these in succession (at least on Windows).
-
Renaming an artboard in Artboards panel scrolls to have the item on top
The way it works in the newest update is infuriating.
In the newest update, when I change the name of an artboard in the Artboards panel, the panel automatically scrolls to have that item at the top. I keep losing my place in the Artboards panel and I can't keep track of what I'm doing. I don't see a benefit of the list jumping around all the time. It's horrific to work with.4 votesThe fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
-
Pixel number inconsistency
Windows 10? (most recent and just updated yesterday)
Illustrator 22.1 (64bit)When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.
Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.
Flaming dumpster fire. I…
4 votesThe intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.
If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).
There is no way to write a custom resolution AND maintain the desired size at the same time.
The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).
Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point…
-
Film and Video presets have an unnecessary Artboard 2
Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.
4 votesThis artboard has a purpose.
As mentioned here in comments and in several discussions (here or here), this artboard is needed when importing the file as a composition into After Effects.
Quoting Ton Frederiks (thanks):
With a single artboard, After Effects clips the content outside the artboard even when Retain Layer Sizes is selected.
With the second large artboard, AE will show the contents of layers when Retain Layer Sizes is selected.
Another way to solve it is to create a single large artboard that has the size of all the artwork.
-
Hitting Tab key after changing artboard name in Artboard palette
If I rename an artboard in the Artboards palette and press tab (e.g. to rename the next artboard), the new name only changes in the Artboards palette.
The artboard name visible on the canvas, and the one used when exporting files, is still the old name.
If I press the Return key after making a name change in Artboards palette it works as expected.
Would like to be able to Tab through the list and make changes.
Illustrator v30.1, MacOS 26.1
3 votesThe fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
-
Hitting Down with an artboard selected in Artboards panel now moves it on canvas instead of in the list
In the newest update, if I have an artboard highlighted in the panel and I hit the down arrow, it used to go down the artboard list. But now it nudges the actual artboard.
I acknowledge that nudging artboards could maybe be useful for something (though I can't think of what) but being able to navigate the list with arrows is much more valuable in my opinion.2 votesTo navigate artboards in the the panel, without zooming into them, hold Opt/Alt with arrows keys (up/down work the same way as left/right).
-
Placing Illustrator file in InDesign
Placing files with bleeds create in Illustrator 30.1 and 29.8.4 moves the artwork down-left without respecting the bleeds.
Illustrator 29.5 works correctly.2 votesThe problem got resolved by resaving the original file. If this ever happens with new files again — please comment.
-
定規の設定を0にすると次回開いた時にズレる / If you set the ruler to 0, it will be misaligned the next time you open it
最新リリースバージョン「ver.26.2.1」にて、定規の0基準の設定されていないファイルを開いて、その中で0基準を設定後、保存してファイルを閉じた後、そのファイルを開くとデータの一部がズレた状態（トンボなどとそれ以外のいくつかのオブジェクトだけ勝手に動いた状態になってしまいます。
途中の段階で別名保存したPDFは問題なく開けます。
入稿データ等の場合かなりマズい状態です。2 votesThe issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is
-
Rotated Artboard
BUG: Some how the artboard is rotated and unable to keep it straight. The entire document is rotated and it is difficult to work that way. Can this be fixed ASAP?
Mac OS: 11.4 (20F71)
Illustrator Version 25.3.12 votesIllustrator can rotate the view. Perhaps you accidentally did that with adding Shift while panning with Space held?
It can be reset with the field in the bottom left corner, next to Zoom level, or with the View > Reset Rotate View command.
You can read more about rotating the view here: https://helpx.adobe.com/illustrator/using/rotate-view.html
-
artboard
I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it
2 votesThe artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
And export options were probably without ‘Use artboards’ tick.P.S. Please always provide the file you have problems with!
-
Any document created using Film & Video document profile gets a second 14400×14400 artboard
When creating a new document in the HDV/HDTV 1080 or other Film and Video-related workspaces, the artboard is initially created with the correct size. However, as soon as you add any object to this workspace outside of the borders of the artboard, a new artboard is automatically generated, and it is massive. This forces the user to manually remove the second artboard, which is unnecessary.
1 voteThe second artboard is not a bug, but a specifically designed behavior for later import to AfterEffects. It gives AE enough room to avoid clipping of the layer content to the main artboard size (basically a dummy for a pasteboard).
Here is a quote from The Adobe Illustrator WOW! Book (found here: https://graphicdesign.stackexchange.com/questions/146842/huge-unwanted-artboard-created-by-default-in-adobe-illustrator-cc-2020):
Тo create a composition to import into After Effects, use the Video & Film Document Profile (Film & Video in CC). This creates two artboards — one large artboard that serves as a "scratch" area for objects used later in AE, and one sized for your chosen video format.
-
Multiple Artboards X and Y axis not resetting
This is a new issue: normally the X and Y axis reset when you click on an alternate artboard but recently, it's maintain the X and Y of the first artboard. My sample is a 4"x4", 4-artboard layout, and the shape is on artboard 2, horizontal to artboard 1.
1 voteThe problem got solved by enabling artboard rulers instead of global ones via View > Rulers menu.
-
Alignement of neighboring objects
Hi, when I used to move my objects on artboard, there used to be lanes and alignments automatically showing me when two objects on the artboard are in alignment with a green line. However, I can't see that feature anymore, it just happened since yesterday. very frustrating. Is this a bug, or is this due to some settings issue?
1 voteIn case someone can’t see these, check these:
1. Disable Snap to Grid
2. Enable Smart Guides
3. Make sure you have Spacing Guides option turned on in Preferences > Smart Guides
-
Guides preventing "Delete Empty Artboard"
- Mac OS 10.12.6
- Delete art from artboards try to delete empty artboard
- Expect empty artboards to be deleted
- Nothing
If I delete guides that cross those empty artboards, artbaords can be deleted.
1 voteSeems to be fixed in the latest versions
-
illustrator jagged line
line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.
windows 10
illustrator cc 2018
crisp line and text output
but the line and text are looking jagged1 votePlease upgrade to a GPU to resolve this. By design lines on CPU are aliased, GPU rendering will fix this.
- Don't see your idea?