Illustrator (iPad) Bugs
23 results found
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1 voteNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please delete and reinstall the application and see if you are able to resolve the issue or not. Otherwise try delete some of the stale or not in use files from your cloud documents and try to open the document. Let us know if it works.
Thanks & Regards
Nitish Agarwal
Illustrator on iPad and Web team -
Exporting a file as Ai
I have in one document 9 Artboards in Illustrator on my iPad Pro and when I go to export it as an Ai the box pops up for a second then disappears, not allowing me to export. When I quickly export it as PNG it works but I need the Ai file to be bought into InDesign. I’ve been able to save files as Ai before, so now I’m worried that the file is to large for it to be exported as an Ai from my iPad Pro. I tired to copy the artboards and bring them into a new…
6 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
HI Tina,
Thanks for reaching out to us.
Are you using Apple Pencil to tap on the menu? If yes does it work when you tap fingers. Also, please share details of you iPad and a video of the issue to investigate it further.Thanks & Regards
Nitish Agarwal
Illustrator on iPad and Web Team -
Text Editing Performance
The performance for editing text is painfully slow.
Latest iPad Pro M1; latest updates. Latest version of Ai on iPad.
Adobe cloud fonts.4 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi Chris,
Can you please share the file where you are facing the issue. Also, if you can share the video as well it will be very helpful.
Thanks & Regards
Nitish Agarwal
Illustrator on iPad and Web Team -
Text Box Deletion
During regular workflow (double clicking to activate text, clicking outside element to close, and repeat) keyboard input seems to become faulty. Example: double clicking to edit text, making a word selection, pressing Delete will delete the entire text object, not just the selected word.
If I cycle the tools a bit: click outside to close editing. Choosing Move tool, then choosing text tool, and going back into editing the text will sometimes resolve the issue.
2 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi Chris,
Thanks for reaching out to us.
Can you please share the video of the issue. We are not able to replicate this issue at our end.Thanks & Regards
Nitish Agarwal
Illustrator on iPad and Web Team -
Can't select certain layers.
Sometimes you can't select certain layers. Especially while working on several layers, I try to click on them but it won't register. Pretty annoying
61 votesThank you for reporting this issue.
Can you share some files where this issue is encountered? Does this happen at all times or during specific workflows?
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3 votes
Please share a test file and describe the problem in detail.
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18 votes
We’ve added new capabilities to the Export options in the latest update. Let us know if you’re still facing issues exporting to PDF.
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Export to .psd doesn’t work
Necesito exportar a .psd con capas pero cuando voy a elegir el lugar donde quiero guardar no pasa nada. He probado con Dropbox, files, iCloud y no funciona
8 votesPlease try the latest update (1.3). Entire Export feature has been revamped. Please leave a comment if the problem still persists.
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Double tap to deselect path not working
There’s an option to make a double tap a shortcut to deselect a path or object, but it’s not working currently. Hope this can be fixed soon, loving the app so far!
10 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
To deselect a path while using pen tool is to press the modifier and then tap. Not just a double. If it is something else please do us know.
Thanks
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Palm rejection needs to be improved
Using the pencil tool is not as cool as it should be because my palms keep on making new points or undoing my work.it feels like every two steps forward is another step back.
44 votesPlease post a comment if enabling Palm Rejection (explained below) does not help.
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App crashes
When downloaded, installed and logged in, the app works fine. When I close the app on my iPad Pro 12.9” 2nd Gen, it will no longer open. It keeps crashing when opened. I have to delete and redownload to use it.
iPad iOS is up to date.
152 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
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Apple Pencil Issues in Illustrator IPad
When I try selecting a shape with the pencil or my finger, it will not let me select the item. The pencil is fully charge and the tip of the pencil is tighten. Most of the time it’s when I am trying to duplicate an item and the only way I can get another shape is to create it if I am lucky. Most of the time I will have to exit out of the program on the IPad and reopen it and it will work for a few but then I have the same issue again and again.
It…
3 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Make sure you have selected Selection tool while trying to select an object. If you still faces the problem please share a video with us. You can turn on “Show taps as a blue dot” from Application Settings > Input.
Thanks
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Internal snapping tolerance for positioning objects is way too high and can’t be changed
There seems to be a default 'snapping' that is hard-coded. With all snapping and guides turned off under "precision" I still cannot move an object with as much fluid precision as I can on the desktop version w/o snapping turned on.
I also cannot determine a way to select an object and then drag it by a single point to a single point of another object to 'snap' the points together as is possible on the desktop version.
29 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
I am not reproduce this issue at my end, can you please share a video for the issue so that we can try it on our end.
Thanks
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Brush stopt
Nu begint ook mijn penseel niet meer te werken, kan geen kleur-vulling activeren.
Staving van mijn werk blijft een probleem, vaste vormen wel maar lijnwerk met potlood en penseel niet!
1 voteNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hoi
Probeer voor het penseel de kleur van de lijn te veranderen. Deel ook een video over het probleem waarmee u wordt geconfronteerd met de potloodtool
Bedankt
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Desktop
.aic files Doesn’t open on desktop, just. Errors out
1 voteNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share what error are you getting? Also, please make sure have the updated illustrator on desktop with you.
Thanks
Nitish -
Ghost Artboard Labels
There seems to be a weird glitch where I still have the label of an artboard showing despite it being deleted. When I change my viewport on the canvas, the artboard label stays in the same position on the screen. When I tap on it, the function to edit the artboard label still remains, however, doesn’t register the name change when attempted.
1 voteNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share a video reproducing this issue in a fresh file. If it is reproducible in any of the pre existing file you can share it with me at nitiagar@adobe.com
Thanks
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I can’t move the layers
I would like that layers can move as I want. And sometimes my layers just dessapear
40 votesPlease leave a comment if you’re still facing issues moving layers.
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couple of bugs noticed
some captured shapes from creative cloud jagged/fuzzy edges, not smooth & crisp “out of focus”
some shapes from creative cloud don’t have the blue adjust selection on them when opened into canvas.
3 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share a video to understand what exactly you are trying to say here?
Thanks
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Color Picker Issue
The color picker is inaccurate when working on a Desktop Ai file with the iPad Ai app. It chooses a color that is close, but it should be accurate since these are solid vector shapes.
8 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you share a video explaining the difference that you are seeing on desktop and ipad.
Thanks
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Y positioning bug in Properties panel
Using iPad Pro 9.7 with iOS 14.0.1 and Illustrator 1.0.2:
Selected a path using direct selection tool. In Properties panel, attempted to alter Y position by using scrubbing control. At first the position moved a small amount as expected, but suddenly the numbers blew up to astronomical values. Tried to get it back to original value by typing original value in Y value box but it would not accept input, only would change to different astronomical values.7 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please share a video of this issue.
Thanks
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