Illustrator (iPad) Bugs
44 results found
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App crashes frequently and error when saving
The app keeps crashing while I’m working. I’m also getting an error when trying to save and I lose my work.
19 votes -
17 votes
We’ve added new capabilities to the Export options in the latest update. Let us know if you’re still facing issues exporting to PDF.
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7 votes
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Exporting a file as Ai
I have in one document 9 Artboards in Illustrator on my iPad Pro and when I go to export it as an Ai the box pops up for a second then disappears, not allowing me to export. When I quickly export it as PNG it works but I need the Ai file to be bought into InDesign. I’ve been able to save files as Ai before, so now I’m worried that the file is to large for it to be exported as an Ai from my iPad Pro. I tired to copy the artboards and bring them into a new…
5 votesNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
HI Tina,
Thanks for reaching out to us.
Are you using Apple Pencil to tap on the menu? If yes does it work when you tap fingers. Also, please share details of you iPad and a video of the issue to investigate it further.Thanks & Regards
Nitish Agarwal
Illustrator on iPad and Web Team -
5 votes
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aic file doesn’t save on ipad illustrator if originally from desktop illustrator
Aic file created on Desktop illustrator, saved on cloud, then if edited in ipad illustrator does not save even though it says it is saving.
5 votesAll,
We have rolled out a version (1.1) today which has fixes for this issue.
Please have your iPads updated with latest version from App Store and let us know if you are still running into this issue.
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App constantly crashes + cant save a file error
Hi!
The app constantly crashes on my ipad 9.
What I do:
1. Open the app
2. Open the project
3. It crashes and doesnt let me do any actionBefore the above started to happen, there also was “cant save a file” error for a couple of months, I coudnt save any of my projects on ipad.
So now I cannot use your app at all.
I wanted to attach the log file here, but it writes that the file format is not supported (zip).
Help, please.
It is critical!
4 votes -
Illustrator gets closed when a specific cloud file is opened
I was working on a cloud document on ipad air 4 and everything was fine but suddenly illustrator closed itself. Now whenever I try to open that specific cloud file it keeps getting closed. It was not even complicated file to force ipad. Please help me solving the issue
4 votes -
Connections and synchronisation issues
Illustrator doesn’t seem to keep connected to the Creative Cloud, saying I am no longer connected and it doesn’t synchronize my work. I have lost multiple works this way.
Impossibility to synchronize, save or stay registered (screenshots are in French sorry but this is basically what it says).
Of course I tried login/logout and multiple other attempts to synchronize.4 votes -
Crashing file
I made an art for the whole day but it didn’t save all , just the first 5hrs was saved and everything after that was deleted I need to draw it again and put all the details
3 votes -
Can’t save illustrator file on ipad (app) as Ai or eps.
Can’t save illustrator file on ipad (app) as Ai or eps.
3 votes -
Placing Files
While on illustrator for iPad Pro unable to open a file or photo while using the app. I’ve tried multiple different files and photos and nothing is working. It always gives me a little read error message that says can’t place file. I’ve uninstall the app and reinstalled it. Also, my iPad has the latest update.
3 votes -
Save buglost work
I’ve lost work twice today. The auto save is bugging and even when I’ve been going back to menu to force it to save I still lost work. How can I trust this?
3 votes -
Illustrator crashes when switching to another app and returning to illustrator
Currently illustrator crashes when I have a file open and go to another app and come back illustrator has to restart and I lose any work I did since I last opened it. The time I notice it most is when I export a file and then I go to my photos or messages to send that file to a client and when I come back to illustrator the app restarts and I lost all my work. What I started doing as a workaround is after exporting I go back to my file close the file and then switch apps…
3 votes -
Save my files on iPad
Make the file save able on iPad without having to export. OR just make it so the app doesn’t shut down unexpectedly every 5 mins!!
3 votes -
2 votes
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Hi thank for your good and useful application .i have an problem :i crash too much in application and so lag as drawing and exporting.
Hi thank for your good and useful application .i have an problem :i crash too much in application and so lag as drawing and exporting. Very laggy and i crash so much plz update and fix it its too annoying
2 votes -
Needs an auto-save function and more improvement
The app freezes or crashes easily on the ipad. It deletes work of 4 hours. It does not save everytime when exiting a document.
For details:
The app crashes/freezes on existing and on new documents.
Sometimes it crashes after 5 minutes sometimes after 1-2 hours or more.
When it crashes, you have to reopen and close the app 4-5 times before it lets you open a document again.
When exiting a document :“File/Document could not be saved“, practically out of 5 documents it saves 1.2 votes -
My file cannot export as Ai
I have trouble with export my file as an Ai file, but if I export it in PNG, it’ll work but I need a AI file to submit my work. I’ve tried copy to another file, but I can’t.
2 votes -
作業中に画面が落ちる、ファイルが開けない、保存できない
iPadで利用しています。アップデートして最新の状態でデータを作成していても何かの拍子に画面が落ちてしまいます。またはファイルを書き出せません、ファイルを配置できません。と通知が出て作業が無効になってしまいます。
2 votes
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