João Araújo
My feedback
5 results found
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42 votesRequest to Contact Support · AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded
Hi,
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
Regards
Ankit GoyalAn error occurred while saving the comment -
2 votesJoão Araújo supported this idea ·
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187 votes
The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.
If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.
1. Open Task Manager
2. In Details tab, locate 'Illustrator.exe'
3. Right click it and choose 'Create dump file'
4. Wait until the dumping process is complete and click 'Open file location' button
5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility
6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'
This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…
João Araújo supported this idea ·An error occurred while saving the comment João Araújo commentedhi, i was creating an instagram carrousel when i notest one of the images was missing from my export, so i check to see the problem and i hade the same number on both artboards i dont understand what happened but i took a print
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18 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.João Araújo supported this idea · -
4 votesJoão Araújo supported this idea ·
I have the same problem, I m getting so frustrating because it made everything harder than ever, in a few days I learn more about where to get all the tools than ever, and if I close illustrator to work on other software like after effects, and need some changes i have to do it all over again, if you don't fix this I will have downgrade to an older version of illustrator