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4 votesResolved (Comments Open) · 3 comments · Illustrator (Desktop) Feature Requests » User Interface · Admin →
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4 votes
An error occurred while saving the comment -
21 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment I believe the link to the forum post is wrong, it is an Illustrator problem and should be:
https://forums.adobe.com/thread/2413842 -
45 votes
An error occurred while saving the comment The Units setting in your Preferences will change when you create a New Document with a different setting, it will change to the setting of that document (and that has been like that for ages).
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4 votes
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95 votes
Please update to version 22.0.1 to get the fix for this issue.
Thank You.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Resetting Preferences solves the problem for me.
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5 votes
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11 votesCompleted (Comments Open) ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358
This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
An error occurred while saving the comment There are many posts on the AI forum reporting similar issues.
Here are a few:
Strange line contour
https://forums.adobe.com/thread/2361553Problem With Round Shapes - Illustrator
https://forums.adobe.com/thread/2360869CREATING OUTLINES
https://forums.adobe.com/thread/2360450Graphics problem with new Surface Pro 2017
https://forums.adobe.com/message/9762959#9762959Strange white patterns and carve outs from text and vectors
https://forums.adobe.com/thread/2368755HELP! Curves in Illustrator break and rasterize in a weird way..
https://forums.adobe.com/thread/2368734Ilustrator CC & broken & pixelated vectors
https://forums.adobe.com/message/9486193#9486193Pixelation display on fills
https://forums.adobe.com/thread/2366596Unknown Lines Appearing in Text
https://forums.adobe.com/thread/2365872An error occurred while saving the comment Try to turn off GPU preview. Cmd-E (Ctrl-E (Win)) or turn it off in the Preferences > GPU Performance.
Blend tool can crash Illustrator when specified distance is used.
Cancel the Saving Data Recovery Information progress box and Illustrator crashes.
See this Illustrator forum thread: https://forums.adobe.com/thread/2425408