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363 results found
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23 votes
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5 votes
Thank you for reporting the issue. Please share any files with us, if possible.
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An error occurred while saving the comment -
6 votes
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3 votes
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7 votes
Seems to work as expected in Beta 30.0.0.72 — moving an object now works as expected. Please try to update and verify if it’s safe to be pushed into General build
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5 votes
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3 votes
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30 votes
An error occurred while saving the comment It can come back, as I just noticed, had to reset the prefs again.
An error occurred while saving the comment Hi Paula, if you have updated and all your Preferences settings are the way you like them, you can save them using Edit > My Settings > Export Settings... If the problem occurs again, you can easily go back to the saved settings with Edit > My Settings > Import Settings...
An error occurred while saving the comment Hi Paula, I am currently on 29.7.1 on Sonoma 14.7.7
An error occurred while saving the comment Paula, which version are you currently using? For me it has not come back since resetting preferences.
An error occurred while saving the comment @Geny, I thought I was kidding myself too, it is normally something I recommend when thing behave weird. Resetting worked for me in a beta version. Then I tried the latest regular version which still had the problem, resetting prefs fixed it. Then I tried downloading the latest Prerelease version, still problems, resetting Prefs fixed them.
An error occurred while saving the comment Today I did go to Settings > Preferences and clicked the Reset Preferences button. Somehow this fixed the problem with the disappearing images for me. Can someone else try this too?
An error occurred while saving the comment Problem recorded in beta 29.6.142
An error occurred while saving the comment Nothing fixed unfortunately in Beta 29.6.142
An error occurred while saving the comment Drag and drop should work, but saving and using Place is currently the safer workflow.
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30 votes
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16 votes
The team is able to reproduce the bug and intends to fix it
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3 votes
An error occurred while saving the comment I absolutely agree. Saving your files in a location that does not get included in a backup when you backup your machine is dangerous. Especially when you sometimes can get the message that you are not allowed to open the file (you just created) and have to contact the owner (yourself). Files saved in the cloud are hard to download, sometimes only one and in other places a maximum of 10 at the same time. Adobe had a good system with creative cloud files, you saved them locally and they got versioned and synced to the cloud and you decided to save them or not. You had total control over your own files. So not having the option to set your default file location is wrong.
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39 votes
Reported as fully fixed in general 29.8 build.
If it’s still broken for you — please comment.
An error occurred while saving the comment No, it is just not everywhere available at the same time.
An error occurred while saving the comment It has the focus on the increment field, but you have to hit Enter 2x to exit the dialog. Used to be 1x
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8 votes
We have fixed this in latest Beta build - 30.0.0.72. Try the Beta build at your end and share your observations.
An error occurred while saving the comment Yes, as Egor mentioned, Live Shapes without strokes.
As a workaround: Object > Shape > Expand ShapeAn error occurred while saving the comment And it sometimes works and does not work with the same (user defined dragged and existing) pattern in a single document.
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6 votes
As noted in the core report, the fix available in Prerelease build now, starting with 29.8. Preferences should no longer change some specific values when the Search field has anything in it. The next general build should have this fix included.
An error occurred while saving the comment I agree with Egor, it can be easily reproduced by goin to preferences, hit a letter, hit OK to close the preferences. The units turn to pt, the Type settings become minimal.
An error occurred while saving the comment My defaults are:
Size/Leading: 2 pt
Tracking: 20/1000 em
Baseline Shift: 2 pt
I did not check them when I had the problem, this is after resetting Preferences. I'll check when the problem returns. -
3 votes
The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build
An error occurred while saving the comment Fixed in Prerelease 29.8
An error occurred while saving the comment Good to hear that Akshaya.
An error occurred while saving the comment Move Locked and Hidden Artwork with Artboard
An error occurred while saving the comment Could be Mac specific, that's what we are using. But did you check in Preferences "Move Locked and Hidden Artwork with Artboard" ?
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5 votes
The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build
An error occurred while saving the comment Fixed in Prerelease 29.8
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2 votes
Seems to work after resetting Preferences
An error occurred while saving the comment Seems working now after resetting Preferences
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Changing default units reverts back from/to inches to/from points on relaunch / restart
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97 votesAn error occurred while saving the comment The Units setting in your Preferences will change when you create a New Document with a different setting, it will change to the setting of that document (and that has been like that for ages).
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4 votes
An error occurred while saving the comment Still there after 5 years. The grayscale image has to be a flat image without transparency and has to be embedded in an RGB Document.
An error occurred while saving the comment The "In a CMYK document embedded greyscale images become lighter" problem seems solved in the 2025 version, but can be repeated in 2024.
An error occurred while saving the comment Looks like the greyscale image when embedded is converted to RGB in the PDF.
An error occurred while saving the comment Because a bug has only 2 votes, it should not be ignored. 2024 still the same problem.
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2 votes
An error occurred while saving the comment Resetting Preferences works, but only for a while...
See also this post on the Illustrator community forum: https://community.adobe.com/t5/illustrator-discussions/illustrator-pushes-artwork-off-artboard-after-saving/m-p/15521501/page/2#M454167