AdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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6 votesAdminEgor Chistyakov
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1 vote
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1 vote
An error occurred while saving the comment Sonserae, the 'General' unit we can set in Preferences is a global unit we can use to redefine all current opened documents. But then a unit can be redefined for a single document, using File > Document Setup dialog — and it has a higher priority over the one set in Preferences. One can also change local units by right-clicking a ruler (if these are enabled) and choosing it from the dropdown — it’s the same value as in Document Setup.
Please check this and comment back. -
2 votesAdminEgor Chistyakov
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An error occurred while saving the comment Eugene, can’t reproduce the problem.
No overlay happens for me when I try this.
Can you please share the test file? -
1 vote
An error occurred while saving the comment Eugene, can’t reproduce the problem.
No overlay happens for me when I try this.
Can you please share the test file? -
38 votes
Hi,
Thank you for reporting this issue. Illustrator Team really appreciate this.Can you help the Illustrator team to isolate this issue further?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit GoyalAn error occurred while saving the comment It does not work this way. You have to also select the artboard the copied art would grab its coordinates from BEFORE you copy. So if you select something but the artboard highlighted is not the one the selected art actually positioned at, it would remember the offset from the selected artboard — and pasted using this large value.
Not sure if I make it clear enough :)An error occurred while saving the comment Agustin, I never wrote 'one should select a key object'. I meant 'one should make sure the proper artboard is focused when an artwork copied and pasted'... this is somewhat similar to key object mechanic, but is different.
Without choosing the proper artboard Ai can’t tell which PLACE you meant.
Changing Rulers should not matter.I really wish to dig deeper though into this.
Can you figure out the exact steps that lead to a result you find buggy, please?An error occurred while saving the comment Have you figured it out?
In Illustrator it matters which artboard is active both times — when you copy and when you paste.
You have to make sure the artboard 1 has the black frame (which is hard to see with this dark background, I know) when you press Copy, and focus the one you want to paste to before you paste.It might be a bug, but I am sure it’s just that. If you still can’t make it work (or on the contrary, can) — please reply.
As for the attachments — UV is paranoid. Ai-files often do get attached fine, zips though... sometimes renaming one to .txt helps.
An error occurred while saving the comment Jorge, it is not a 'workaround', it is an intended way it works :D
Ai remembers the local coordinates of an art copied, relative to the current artboard, and pastes it using these coordinates, into the other selected artboard. If one accidentally makes another artboard selected before copying, it surely picks up different coords.
But I get the frustration, it is exhausting to always make sure the proper tiny frame is black.
Thank for sharing the extensive instructions! -
10 votes
It works fine in the latest versions.
Please check if it does and comment back if it doesn’t.
An error occurred while saving the comment Darryl, this works for me.
This trick currently works only for the Delete Anchor Point Tool picked, not the Pen tool. Indeed, a default hotkey for picking this tool is Minus key. The cursor then becomes lie the one Pen tool has, but with a small minus. Then you have to hold Shift and click the point while holding Shift.
Please comment back if it works for you this way.An error occurred while saving the comment Bob, two points you have in the end are just not enough to convey the curve’s character. Illustrator here does the best possible thing... but you need a center point to have that kind a of a curvature turn in a Bezier curve.
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3 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment 100%.
Someone in the team decided that 'Hide' means 'hide', and not 'don’t add'. As if as someone would need them later...AdminEgor Chistyakov
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8 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Can’t login to CCD, you mean? Please provide more details.
In any case, please try to reinstall first CCD, than Ai. -
51 votes
An error occurred while saving the comment Don’t you mind me merging it then?
An error occurred while saving the comment I see what you mean. Colors look similar, the orange is definitely not the same as shown in RGB, but these are not exactly what you get in CMYK, colors differ enough. But I feel it’s something else in play.
It can be a known problem with not embedding a color profile, reported here: http://illustrator.uservoice.com/forums/601447/suggestions/34662151
Please follow the thread’s comments to compare your experience with the other ones.
Can you also show you Color Settings, please?An error occurred while saving the comment Mateus, but PNG doesn’t support CMYK in the first place. What makes you think these get exported as CMYK? I see nothing peculiar in the shared screenshot. Can you please explain this further?
AdminEgor Chistyakov
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30 votes
An error occurred while saving the comment Wladimir, then you’d have to setup a way to quickly call these scripts with a chosen key combination.
The only native way is to create a set of separate actions and to call each installed script (meaning these are put into a dedicated folder: ). Actions can be assigned to F-keys only.
Another way would be yo use extensions or external utilities that allow to use other keys.
You can read about some here: https://github.com/creold/illustrator-scripts#how-to-run-scripts
Some are easier to setup. some others are harder. OS matters as well.An error occurred while saving the comment You can try to use these scripts: https://onthehead.com/ais/preference006/
Still you have to find a way to assign them to the hotkeys you want, but it's better then nothingAn error occurred while saving the comment I was able to set this up for Windows using Autohotkey script. Shift+Numpad key does this for me.
Still this need to be done from the box.AdminEgor Chistyakov
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An error occurred while saving the comment This is a great idea. Vote for it here, it has only 7 voices right now:
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/32403805-make-setting-reference-point-hotkeyable
Also voted here.An error occurred while saving the comment Mark, thank you for your generous appreciation of my humble efforts. How could you notice that? :)
Thinking more about 9-grid, I see no possible interference with pivot-based tools yet (Scale-Shear-Rotate-Reflect).
There should be definitely visible distinguishment between locked-fixed pivot and normal one. And I guess it could be toggled just by clicking it twice. When it's locked, it could stay visible even when not-pivot-based tools are active (but there should be an option to hide it).An error occurred while saving the comment Mark, I personally use reference point for mirroring and rotating (and setting coordinates, of course). I mostly use keyboard rather than mouse and live tools to do this, because of my workflow. I just press F4/Shift+F4 to mirror instantly, using Actions. Sometimes I need to flip over top-left point, for example, and next time — from bottom-center, and do this very often.
As for your idea for persistent pivot point... I don't know.
This seem to be a good feature, I think I saw people request it, it surely need to be requested if not, but it raises many questions. Most of them are easily answered, but everyone has his own truth. AI team had troubles with 'Zoom to selection' feature, which was one thing for me and other things for everyone else, including Adobe's vision.
What will happen if you set a custom pivot for a group and the ungroup it? Will parts of it adopt this pivot? (I would say no).
Will new group respect pivots of parts? (no)
Should be there a quick way to reset a pivot to center? (YES)
Should there be a way to move object while pivot stays? (NO — it would give more mess than benefit)
How this persistent pivot will correlate with current reference 9-point-grid?An error occurred while saving the comment The only way to set reference point in AI — is to click precisely in Reference grid in Control panel/Transform palette.
I rely hugely on keyboard in my work, and I'd like to set points via hotkeys.
But while Indesign allow accords to do it (https://indesignsecrets.com/keyboard-shortcuts-to-the-reference-points.php), AI does not (https://forums.adobe.com/thread/1466926)
Please do something about it. Numpad would be so nice to use it for this task.AdminEgor Chistyakov
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1 voteAdminEgor Chistyakov
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8 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment @K, there is a similar bug report, now fixed in Beta: http://illustrator.uservoice.com/forums/601447/suggestions/49089431
Can you please compare the descriptions given by users to verify it’s the same exact problem? -
1 vote
An error occurred while saving the comment Marc, can’t reproduce it, behaves as expected!
Can you share this simple file, just in case something else differs? -
1 vote
An error occurred while saving the comment Kieran, please package the file using File > Package, so all the links and fonts are included (in Ai 2024), check if Ai 2025 has the problem with this copy still, and then send the package to sharewithai@adobe.com, so the team can test it.
Please also put the link to this report so they can trace it back here: http://illustrator.uservoice.com/forums/601447/suggestions/49204214 -
4 votes
The issue is reported to not happen anymore with version 29.3. Please comment back if it still does for you.
AdminEgor Chistyakov
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Milo, I see you have a group, and it has a gradient applied, and it lies on top of something. Then you select it all together and do something. You say 'clipping mask', but I suppose you meant 'opacity mask', which is a different thing.
Notice what happens with your document’s tab text when you start editing the gradient. Open Layers panel. Open Transparency panel. All these should show you clearly that you toggle the mode and are now editing the opacity mask, not the objects in the 'normal' space. You have to exit the mask first to be able to work with other objects on canvas — using Transparency panel.
Does it make any sense? Please comment back.