AdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment An error occurred while saving the comment Darleen, not sure about the workflow you mean by this.
Can you please elaborate? -
1 vote
An error occurred while saving the comment Edson, how exactly do you 'take' the design into Photoshop? There are many ways to do it, including those which results seams like this.
Can you share the test file and the exact steps you make to get these results?
You can share the file here and send it over to sharewithai@adobe.com if you are not allowed or do not want to share it publicly. -
3 votesAdminEgor Chistyakov
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An error occurred while saving the comment OK, I can replicate it with the file, but it's very weird!
After I open the file in 26.2.1 on Windows and try to expand all three bottom object (circle, square, coast), with 10 steps (the values I have from previous operations), they all get expanded fine.
If I undo the operation and try to expand them one by one, it still works (including the coast).
But if I undo and try to expand with a different steps value... no luck with all shapes, no luck doing this with one at a time, no luck with expanding with the original value.
Relaunching Ai helps, but then it starts to misbehave again. Ugh!
Melany, thanks for the report. I'll try to bring some attention to this.
An error occurred while saving the comment What a strange bug... Can you please share the file for testing, here publicly or privately, via sharewithai@adobe.com? If you prefer using email, please add the link to this report into the body of the email (https://illustrator.uservoice.com/forums/601447/suggestions/45133792).
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3 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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4 votesAdminEgor Chistyakov
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52 votes
An error occurred while saving the comment Flipping the axis via Prefs file leads to error with the Move dialog:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32428041-move-dialogue-is-broken-when-y-axis-is-flipped
Please vote for this issue too.An error occurred while saving the comment Jason, unfortunately, it solves only one half of the problem. While the zero indeed goes to the left bottom corner of the artboard, the vertical axis still goes down and not up. The true solution to this would be having an option in Preferences in UI, but it's hidden deep in the Prefs file (and have one issue when toggled).
AdminEgor Chistyakov
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An error occurred while saving the comment Duplicate of this https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/31602175-set-quadrant-on-the-xy-axis-to-be-positive-numbers
and more solid this: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/32428157-allow-users-to-set-direction-for-x-and-y-axises
Please vote for both! And you have my vote, of course.An error occurred while saving the comment Oh yeah. I'm with you in this war.
Do you know about half-working workaround with editing 'isRuler' flags in Preferences file?AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Aaaron, this is a sad story with the direction of the Y-axis.
Several years ago Adobe decided that they are going to flip it and give users no direct control over it. From the very beginning we had the zero placed in the left bottom corner of the page, and Y-axis had positive values go up, from bottom to top... Now we have it bury underground, to conform InDesign (where we have text flowing from the top edge) and Photoshop.
Same thing happens for you at your screenshot. Study the vertical ruler. You have your zero in the left top corner. So when you command Illustrator to move the circle vertically '300 pt' it moves it along the direction of the Y-axis — down.
There is a way to flip the Y-axis though, to make it go up, as it once were. You have to locate 'Adobe Illustrator Prefs' file, edit it, and set these two flags to 0:
/isRulerIn4thQuad 0
/isRulerOriginTopLeft 0There is a separate request to allow users to switch it in-app:
https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/32428157-allow-users-to-set-direction-for-x-and-y-axesAlso, this toggle leads to a small but irritating error with the Move dialog, and there is another report about it:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32428041-move-dialogue-is-broken-when-y-axis-is-flipped -
2 votesAdminEgor Chistyakov
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An error occurred while saving the comment A nudge relative to a zoom level... Sound interesting, but as an additional thing. You have my swo.. word.
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15 votesAdminEgor Chistyakov
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An error occurred while saving the comment You can go to the keyboard shortcuts and assign a hotkey to Deselect All command — but not Esc.
Escape in Ai is used to cancel the current operation, so you can’t reassign it, or they would clash.
But if you are on Windows, you can dive into Autohotkey, which cans solve this and many more other problems with hotkeys. -
3 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.AdminEgor Chistyakov
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11 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Melissa, zoom out as far as you can. In the top left corner you will see a piece of an image with a text, 'Internal Handle with Integrated ...'
This is what cause Illustrator to export enormously large image, to get this image included in the rasterized file. It obviously got slipped somehow, from a buffer or another document.
If you have used the 'Use Artboards' options, Ai would have ignore this piece and export the artboard area only. But better remove it :)Please comment back if it does fix the issue for you.
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4 votes
An error occurred while saving the comment Just caught it on a secondary machine for 26.2.1 on Windows 10.
The objects in a new or old files refused to be moved with a mouse. No problems with arrow keys or move dialog, but not with a drag-n-drop.
Tried to restart Ai, reset Preferences — doesn't help. I tried to open a test file on another machine — everything moves fine.
Finally, I restarted the computer, and the issue vanished.AdminEgor Chistyakov
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12 votesAdminEgor Chistyakov
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3 votes
An error occurred while saving the comment There is a free plugin by AstuteGraphics that does exactly this: https://astutegraphics.com/plugins/autosaviour
I doubt Illustrator team will address it soon enough, while this tool already exists. Please try it and comment back if it helps you. -
8 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Interesting. Please provide some more details about this behavior:
— What locale are you using? What UI language?
— Does the issue persist if you launch Illustrator in the safe mode, with no other apps running? Perhaps one of them steals these hotkeys at a deeper level (like the Skype famously does with Ctrl+Alt+Shift+D)
— Do the same combinations work if you try to use them in Photoshop or InDesign? This will help to see if it's an app specific problem as well -
1 vote
An error occurred while saving the comment Strange, it works for me just fine, all the time, on Mac.
Perhaps this is specific to the document and the text?
Can you please share the file here (if you are willing and allowed to) or email it over to sharewithai@adobe.com for investigation? Please add the link to this report in the body then (https://illustrator.uservoice.com/forums/601447/suggestions/45150160).
Thanks, Darleen, now it is quite clear. While it can be done manually with an action or just with a Save a Copy command, this'd require to navigate into the package folder, right? I assume you package quite often if you try to make a shortcuts with this... Makes sense. Thank you for the suggestion and the clarification, let's see if anyone wants this too.