AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment James, can you package the project you have problems with via File > Package and email the archive to sharewithai@adobe.com, including the link to this report (https://illustrator.uservoice.com/forums/601447/suggestions/44478717)?
The team will check if something specific breaks it. -
1 vote
An error occurred while saving the comment Willem, did you save your files to the cloud or to the disk?
Ai should have gave you a choice, displaying a large dialog with two quite colorful images about that.
If cloud — please check https://assets.adobe.com — can you see your files there?
If disk — search your system for *.ai files and sort results by date. -
1 vote
An error occurred while saving the comment Machiel, it feels like the mask is unlinked for one of your sub-objects.
But it can be something else for sure.
Can you share the file and record a short video that demonstrates the issue? Nothing can be done without a real case, because it behaves fine for me. -
3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Corel Draw can store replacement pairs, as far as I know. Can be a nice solution.
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1 vote
An error occurred while saving the comment Gebhardt, this needs further explanations I’m afraid.
Can you show some examples of shapes and photos you want Ai to cut out for you? -
1 vote
The problem was in a modified default Character / Paragraph Style. Please refer to comments for the details.
An error occurred while saving the comment Jean Carlos, did you change the default Character Style in the dedicated panel in all the document profile file as well? This is the only place that is responsible for this.
Search for them here: C:\Users\[username]\AppData\Roaming\Adobe\Adobe Illustrator 26 Settings\en_US\x64\New Document Profiles but change the username and the version accordingly.
Please comment back if it helps. -
115 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Mark, reversing path direction can be done with a script. They don't drop now from actions, so this thing, at least, can be automated. Anyway, this task should be accessible from the box, sure.
Edited: and it is now! Check Object > Path > Reverse Path Direction -
2 votes
An error occurred while saving the comment Works fine for me, but I am on Windows.
What happens when you try it, Larry? -
2 votes
An error occurred while saving the comment Wow, this sounds tough.
What about Open? or Effects > Document Raster Effects Settings?
A naïve guess would be you have a problem with an Enter key... but this would also spam tool’s options for you. Still please check it. -
0 votes
An error occurred while saving the comment Needs a test file
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4 votes
An error occurred while saving the comment Cade (and others), please try this:
1. Double-click the Eyedropper tool icon
2. Check both Appearance options in both sectionsDoes it solve the issue for you?
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21 votes
The bug is no longer a problem in latest Illustrator releases. If you ever encounter this problem ever again, please comment back.
An error occurred while saving the comment I confirm that and I had it for several versions already and even reported internally.
Thank you for logging it in publicly.
It means I am not the only one having this!It’s quite easy to replicate it:
1. Make sure Align panel is collapse or hidden.
2. Relaunch Ai
3. Create a Print document, metric based
4. Expand Align panel
Now, if you create two objects and click one to set it as a key, the Distribute Spacing value displays no units! And if you type 1 in it, it applies 1pt instead of 1mm.
And if you type specifically '1mm' in it, Ai dings at you and doesn’t accept the value!A workaround I know is to create a new document with the panel visible. Sometimes I am lucky to get it fixed in place, after fiddling with undo and cursing aloud.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment In 24.1.3 units appear later and then stay.
Also I noticed that after initial entering the value Ai recalculates it, presumably from points into mm, resulting a different value.An error occurred while saving the comment AdminEgor Chistyakov
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27 votes
Hi ,
Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
Thanks & Regards,
Ankit Goyal
Illustrator TeamAn error occurred while saving the comment Does Ai freeze though? Or just do nothing?
Does the asterisk in the document’s tab disappear when you initiate Save?
Are you able to Save a copy? -
2 votes
An error occurred while saving the comment A dedicated team, that has no influence over 'real' technical problems that other dedicated teams are in charge of, make these changes happen.
My task, for example, is to validate requests and help devs to prioritize resources.
Your request ...is not that useful. Still I respond you! :)
And as far as I know, Illustrator never made changes about inclusivity... InDesign did, replacing 'masters' with 'parents'. So it's a double miss.
If you have other, valid ideas, — please share them or vote for those you find impactful.
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2 votes
An error occurred while saving the comment Hm. It is for me, David, and always used to be like it. Can you show a screenshot please?
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1 vote
An error occurred while saving the comment Evan, what document profile you woodworkers use when they create their artworks? RGB? If yes, then you can:
1. Use CMYK (Print) profile that does have the default set to center
2. Update RGB (Web) profile to force a new default for stokes.
Locate the Web.ai file on your machine (it can be hidden). In Windows it should looks something like `C:\Users\[username]\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\en_US\x64\New Document Profiles`, but it obviously depends on version and OS you are using. Draw a rectangle, change the alignment of stroke to center, and then Alt+drag it over the default style in Graphics Styles panel. Save the document and backup it elsewhere, because Ai tends to rewrite these document profiles each update.
I know this sound tedious though :)
An error occurred while saving the comment Strangely, it's OK for me. What document profile do you use to create new documents which have this behaviour? Or it happens in old documents? Provide more info, please.
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6 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment Hi, Ardoq.
When you say 'transparency of a layer' — do you mean a transparency of a Layer that has a global 'targeted' transparency, or of an object that is placed on the layer, has a custom opacity set and it is what is not picked?
Probably the later. Hm. Can you show the screenshot or describe what options are ticked in the tool’s options and, if possible, share the file that has this bug reproducible within?
Lisa, this is extremely odd and feels completely broken. Can you record a video of you trying to use it?