AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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6 votes
An error occurred while saving the comment AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Next time something like this happens (and if it stays after the file is saved and reopened) — please try to share a copy.
It’s hard to tell anything without steps of a file...
And I suppose after 5 years passed it’s long gone? :/ -
4 votesAdminEgor Chistyakov
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6 votes
An error occurred while saving the comment Can’t replicate this.
It’s either fixed or I’m missing something.
Can you please check this to see if it’s still there and give the exact steps to follow? A video or screenshots can help too. -
1 vote
An error occurred while saving the comment Sean, does this still happen with the latest release?
If it does — can you please record a tiny video depicting the problem? Not sure I get what’s happening or just can’t replicate it. -
3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment It can be done manually, so it is expected to work in scripts too.
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2 votes
An error occurred while saving the comment I wonder if this is still a problem today.
Net, can you reproduce it? And if you can — can you share a file?
You can do it here in comments or send to via sharewithai@adobe.com -
19 votes
An error occurred while saving the comment I remember this problem. I discovered it first in 2017 and I still have the test file — here it is.
The thumbnail still shows the way it should look, but on open the compound paths with isolated points become black — and I used these to control the span of the gradients, since I had no other means for this in 2017 (I do have now, thanks to the Gradiator plugin).
Will try to find if I had this reported then...
Thanks for sharing! -
2 votes
An error occurred while saving the comment Feels like it fails to write the changes into preferences for some reason :(
I think you tried to changes the options and close Ai normally at least once, with no crash, correct? But it still reverts to default after a while? -
3 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment A related report:
CC Libraries don't retain Lab values of swatches
http://illustrator.uservoice.com/forums/601447/suggestions/49321415 -
2 votes
An error occurred while saving the comment A related report:
Libraries now converts all my saved Spot CMYK swatches to RGB
http://illustrator.uservoice.com/forums/601447/suggestions/36144955 -
2 votes
An error occurred while saving the comment As for the units part — Dimension Tool Options dialog allow to choose units, scale, and precision... but for the NEW dimensions. So once a new dimension is made, we can’t change these :(
AdminEgor Chistyakov
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An error occurred while saving the comment I agree with the general message of it, but not with the Direct Selection part.
Currently live dimension objects are immune to Direct Selection tool completely, given their fragile nature and the habit to get expanded on any change. But the more important reason is to allow to work with the actual artwork without messing with the 'meta-artwork' — which is what dimensions are...
While a 'soft isolation' model is a thing (allow to make direct changes to the object that was selected fully first — which is integral to how Affinity Designer works), it’s not used in Ai at all, and it’d be risky, I guess, to start implementing it with dimensions...So all the direct changes to a live dimension are handled with the Dimension Tool itself — we can reposition the dimension line with it (even though the snapping is broken, reported here: http://illustrator.uservoice.com/forums/601447/suggestions/48899984)... but that’s it basically.
We can’t move the text arbitrary, suspend it with an extension of the line, rotate it... style it... This is something I very much agree with. But not with the Direct Selection Tool. -
2 votesAdminEgor Chistyakov
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An error occurred while saving the comment Not sure if the current level of integration between apps allows this... it’d take a ton of time on packaging, I bet, to read through all the files... but I like the idea for sure nonetheless.
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5 votes
An error occurred while saving the comment Paul, there are two things you can try with Paste:
1. In Illustrator, open Preferences > Clipboard Handling, and disable Include SVG Code. With no SVG data present, the Paste app can prefer the raw Ai data given back when pasted
2. Write to Paste dev team! Say them it doesn’t play along when choosing a stream from the clipboard. Explain this to them, with a video shared — perhaps they do care?An error occurred while saving the comment @Mark, thanks for the update. Yep, these are the most problematic. It feels like they strip the part from the buffer data Ai uses for text, leaving only the graphic part of it. I bet there is nothing Ai can do about it :/ The only solution would be to find a manager that don’t alter the data and keep all of it. I wonder if anyone was able to find a proper one (for each platform).
An error occurred while saving the comment The same as
"Gradient stroke cannot be cut and pasted"
https://illustrator.uservoice.com/forums/601447/suggestions/40332055An error occurred while saving the comment @Eric, nope, I don’t use Launchbar, but it’s nice for them to have an option like this! Thank you for posting it here, perhaps it can help others to fix the problem, if it ever happens for them.
An error occurred while saving the comment @Paul, I can’t confirm it. The text gets copied just fine, stays live and retains its appearance. If it has a style (you text does not, but I reapplied the one you have saved) — it gets added to Styles in a new doc.
So perhaps it’s something else but Illustrator still?
Try to disable / close other apps, helpers, launchpads/launchbars, end try to see who else deals with the buffer. Also try to juggle options in Clipboard section in Preferences first, just to be sure.An error occurred while saving the comment Yep, please do!
I've heard of another cases like this, and perhaps some changes can be done from their side. I know nothing about any changes form Ai side about handling the buffer.
Comment back with this, if and when you have a reply.An error occurred while saving the comment Eric, do you by any chance use a clipboard manager of any kind? Something that operates with the buffer content in any way?
An error occurred while saving the comment It's out of my hands now, Eric. Thanks for the email! If anything clear comes out of this, someone form the team will post an update here. Let's hope they find out something.
An error occurred while saving the comment Eric, it feels very broken. The fact that is happens for all three last versions makes it even more scary. There is definitely something weird happens to the document and/or machine/fonts/preferences.
Sure, please share the complete package (File > Package). Send it over sharewithai@adobe.com and put the link to this issue in the body of the email (https://illustrator.uservoice.com/forums/601447/suggestions/45020731)
Let's hope that the investigation finds something.
Meanwhile I am thinking — does the dragging the artwork from one tab to another helps? Why add something in a Library, when you just drop it into another document as is. Works for me (but yeah, I'm on Windows).
An error occurred while saving the comment Eric, what options are enabled for you in Preferences > Clipboard Handling section?
Does toggling Include SVG Code make a difference?
Do you by any chance use any buffer managers?
Is the behaviour consistent is you launch Ai solo, after a complete reboot?
Does it happen with old documents, or only one particular?
Have you tried using different fonts?More details needed!
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1 vote
An error occurred while saving the comment Philipp, it sound like a mess.
The sad thing is that I can’t check it even, since Properties panel is almost blank for me personally :( Broken as it is.
Can you record a small clip though of how it behaves? This would help to start the investigation hopefully. -
2 votesAdminEgor Chistyakov
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An error occurred while saving the comment Very strange. I’m keeping it opened for now. Please come back if it happens again.
An error occurred while saving the comment Not enough data to reproduce it. "Same settings"? What were the settings? Can you reproduce this with a new file? Are you sure it’s not a document in the 'Large Canvas' mode?
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6 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment I remember having this at least once on one of them machines... In my case I didn’t have to remove cache lists, simple reboot was enough. When I recheck these, all the items are there in both places, and the files are obviously in place :/
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7 votes
An error occurred while saving the comment Indeed, this is something Ai can’t do from the box.
We can enable Smart Guides and fiddle with the imaginary previous position of the handle, but it’s limited anyway.
Voted.However, there are two available methods now to do it:
1. Two free 'Adjust two handles' scripts — https://onthehead.com/ais/path006/ — one for making handles as large as the largest, and another to make them as short.
2. PathScribe paid tool from Astute Graphics — https://docs.astutegraphics.com/vectorscribe/pathscribe-overview#single-handle-operations — when the dedicated option is enabled in the tool’s preferences, Shift-clicking a handle makes it 'equalized' in length.And sure this is something Ai should just allow on its own.
An error occurred while saving the comment Michael, this should exist in Ai from the box, I agree.
But there is a beautiful plugn that does exactly that — PathScribe from AstuteGraphics. It worth every coin they ask for it. While Adobe implements the feature, just don’t wait. It allows to do many more than what you ask :)AdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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A shorter demo