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Preview in PNG export options panel doesn't work

There is a bug in options panel for PNG files, the preview window only show white or transparent regarding the option selected.

MacBook M1 Pro
Illustrator 28.3

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Martin Gabric shared this idea  ·   ·  Report…  ·  Admin →
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  • DesTAKU commented  ·   ·  Report

    illustrator2025になってから
    Mac OS 13.7.2(Ventura)
    Adobe Illustrator29.2.1

    ファイル→書き出し→書き出し形式...
    を使ってこれまでアートボードのデザインを書き出していたのですが、

    PNGでページを範囲指定して書き出す際プレビューにデザインが表示されなくて困っています。
    稀に表示されますが基本表示されません...

    illustrator 2024までは問題ありませんでした。

  • Dylan commented  ·   ·  Report

    I have the same problem with Illustrator 29.1 on Apple Silicon (M4 Max) on Sequoia 15.2 in January 2025. Just like everyone else, it appears as a white or transparent checkerboard box in the correct aspect ratio. It does it whether Export As... has "Use Artboards" selected or not. It exports just fine.

  • Marouane Tlig commented  ·   ·  Report

    At the end of 24 the problem was still not resolved I have the same issue, I think it was just for devices that have Apple silicon M1 / M2 / M3 SHIP

  • L Coyle commented  ·   ·  Report

    This is still an issue in Illustrator 2024 and the new 2025. The export itself is fine. Can this be fixed, please?

  • Chris Munro commented  ·   ·  Report

    When using the 'Export as…' PNG function, the thumbnail now shows no preview, just a blank box. This feature stopped working in Illustrator 28. Worked fine in Illustrator 27.9.5

  • Julia S commented  ·   ·  Report

    I have the same problem. I mostly export my png with file -> export -> export as... and since some weeks (after I updated Illustrator) the preview is empty for all kind of files.
    The export itself works but mistakes in the export settings I can now only see afterwards.
    I hoped that this problem is now solved with the newest update but it's still there.

    MacBook Pro M2
    AI 28.7

  • Angela Grace Creative commented  ·   ·  Report

    I have the same problem - no preview image when exporting as .png file. Has this been resolved?

  • Ton commented  ·   ·  Report

    @merry-cox if that does not work for you, try Export for Screens.

  • Merry Cox commented  ·   ·  Report

    My preview is blank but so is the export.

  • Ton commented  ·   ·  Report

    Preview is empty, but export works. Happens on all files 28.3

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    Martin, what about the actual file generated — is it OK? Rendered correctly?
    Does you artwork by any chance have opacity masks or linked/placed images?
    Does it happen for this file only or with others or brand new files?

Illustrator (Desktop) Bugs: File Save, Import and Export

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