Preview in PNG export options panel doesn't work
There is a bug in options panel for PNG files, the preview window only show white or transparent regarding the option selected.
MacBook M1 Pro
Illustrator 28.3
Martin Gabric
shared this idea
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L Coyle
commented
This is still an issue in Illustrator 2024 and the new 2025. The export itself is fine. Can this be fixed, please?
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Chris Munro
commented
When using the 'Export as…' PNG function, the thumbnail now shows no preview, just a blank box. This feature stopped working in Illustrator 28. Worked fine in Illustrator 27.9.5
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Julia S commented
I have the same problem. I mostly export my png with file -> export -> export as... and since some weeks (after I updated Illustrator) the preview is empty for all kind of files.
The export itself works but mistakes in the export settings I can now only see afterwards.
I hoped that this problem is now solved with the newest update but it's still there.MacBook Pro M2
AI 28.7 -
Angela Grace Creative
commented
I have the same problem - no preview image when exporting as .png file. Has this been resolved?
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Lelani
commented
Same bug on my end - files export perfectly fine, but it is a bit frustrating not seeing the preview as normal. I've tried all types of export settings to no avail.
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Ton commented
@merry-cox if that does not work for you, try Export for Screens.
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Merry Cox commented
My preview is blank but so is the export.
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Preview is empty, but export works. Happens on all files 28.3
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Martin, what about the actual file generated — is it OK? Rendered correctly?
Does you artwork by any chance have opacity masks or linked/placed images?
Does it happen for this file only or with others or brand new files?
