Jason Hill
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12 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment Jason Hill
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20 votes
I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Jason Hill
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3 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Jason Hill
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35 votes
We are not hearing any more comments on this thread. If you still run into this problem due to Dictation software, please reach out to Support.
Jason Hill
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Click-drag fails... snaps back
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Application frame bug.mp4 1601 KB -
Screen Shot 2022-08-19 at 2.52.30 PM.png 132 KB -
Screen Shot 2022-08-19 at 2.52.40 PM.png 149 KB -
error illustrator-720p.mov 35278 KB -
pasuidou.mov 367 KB -
Screen Recording 2022-03-14 at 12.19.04 PM.mov 642 KB -
Illustrator issue1.mov 15227 KB -
Specs.png 53 KB -
video-1593631425.mp4 2579 KB
157 votesJason Hill
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2 votesJason Hill
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Same issue. When releasing a click on a Magic Trackpad 2 on my mac, that action is not immediately detected. There seems to be about a 1/2 second delay every time. So, if I select an object and then immediately move my mouse to go to a tool panel, my mouse gets about halfway across the canvas, and then the object that I had selected immediately teleports to the path of my mouse because Illustrator had just barely recognized the click release of the mouse. It's so freaking frustrating and every edit is slowed down.
Here are my details:
Apple MacBook Pro, 16 inch, 2021
Memory: 32 GB
macOS: Sonoma 14.3.1
Trackpad: Magic Trackpad, version 1.9.2
Illustrator version: 28.2