Stéphanie Noverraz
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1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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3 votes
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2 votesStéphanie Noverraz
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3 votesStéphanie Noverraz
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Hi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Stéphanie Noverraz
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19 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Stéphanie Noverraz
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Addendum:
exact same problem when using the eyedropper on an existing Text Area background: you have to click right at the edge or it will sample the appearance of the text itself (even if you click on an zone with no characters).