TJ

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  1. 592 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    NOTE:
    1. You will have to reset your toolbar once if it is already disturbed. refer to this knowledge base to see how you can reset – https://illustrator.uservoice.com/knowledgebase/articles/1900963
    2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    TJ commented  · 

    Also, Adobe has merged several threads on this subject, including mine, and in doing so, put this in the wrong category. The toobars randomly moving around IS A BUG, not a feature request. We're not requesting, pretty please, that the UI work correctly someday if you get the time. WE ABSOLUTELY NEED IT TO WORK CORRECTLY RIGHT NOW. FULL STOP.

    TJ supported this idea  · 
    TJ commented  · 

    Every week or two, I check to see if this has been fixed and, based on the comments dated today, we're still here. At least we've now passed 200 upvotes, so hopefully Adobe has begun to take us semi-seriously. I would encourage everyone who hasn't to upvote this thread until the issue is resolved. "The backlog" isn't good enough when the bug renders the entire UI unusable.

    TJ commented  · 

    This has also been reported here:

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35854462-custom-tool-palettes-are-fubar-in-ai-2019-witnes

    And here:

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35752432-ai-2019-tool-pallet-issues-tool-are-continuall

    And probably in numerous tweets. (At least 5 of which have been mine.) I wish we could combine upvotes to get the developers to take more notice, because this is a serious usability issue it seems like there are a lot more people out there experiencing it than it appears.

    What I would advise for anyone who hasn't is to re-download AI 2018 from the CC App and simply use that until this is fixed. Using 2019 with this bug is like trying to drive a car with steering wheel constantly coming off.

    TJ commented  · 

    UPDATE: Just upgraded to 23.0.1 and this is STILL happening. Within the first 30 seconds of working, the selection tool was magically found in the second row. Please, please, please FIX THIS!

    TJ commented  · 

    Just upgraded to 23.0.1 and this issue is STILL happening. Watching closely, I've actually seen it occur — you click on a tool and suddenly the pallate rearranges itself. ADOBE FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    TJ commented  · 

    I've already complained on a previous thread, but it's not getting enough upvotes, it's still happening and it's still not being addressed by Adobe. And now I have SEEN it happen.

    The tool palettes in 2019, even at the default settings, are constantly rearranging themselves. Previously, I thought this was a problem with a "long click" that inadvertently triggered the new custom move option; however, I have now witnessed it happening in real time. I had the default set, went to click the direct select tool and the second I clicked everything moved. There was no extra clicking or dragging; it happened the second I clicked on the icon. Now instead of the default set, this is the arrangement I'm looking at...

    Seriously, Adobe, this is INFURIATING. This isn't some random new feature; it's the default tool set! It's like trying to drive a car where the steering wheel's constantly falling off. YOU NEED TO FIX THIS ASAP.

    ____

    Mac OS 10.13.6
    AI 23.0
    13" MacBook Pro (Late 2013), 2.6Ghz i5, 8GB

    TJ commented  · 

    I have the same issue. I've tried the customize option and that was a wash, as nothing stayed put. But even when I use the default, things rearrange themselves. I don't understand why this isn't getting more upvotes, because it's fairly infuriating and really slows things down.

    To answer the developer's question above, as far as I know, I I'm not doing anything specific when this occurs — just working as I normally do. I don't even see the icons moving; I'll just click where the select tool is supposed to be and suddenly I'm selecting points, realizing I've got the direct select tool instead.

    I have a theory that the long-click option is the culprit. Specifically, I think it's possible that when you grab a tool, some of us may hold the mouse a second longer, causing AI to interpret it as a long click that would normally trigger the option to move. Then as we move the mouse, the icon stays with it for half a second, we release the mouse button and suddenly the icon drops where it's not supposed to be. The next time we look at the pallate, it appears they're rearranged. But it's just a theory and I've not actually seen this happen. All I know is that I can move the icons now and they are frequently not found where I left them.

    --

    Illustrator 23.0
    Mac OS 10.13.6 (17G65)
    Late 2013 13" MPB (2.6 Ghz i5, 8GB)

  2. 603 votes
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    408 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    TJ supported this idea  · 
  3. 8 votes
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    6 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    TJ supported this idea  · 
    TJ commented  · 

    Having the same issue today with AI 22.0.1 on Mac OS 10.13.2 (17C88).

    I can rearrange existing artboards and option-click-drag to copy, but if I click the "Create New Artboard" button, the app freezes and I have to force quit and restart.

    Incidentally, this only seems to be an issue in a file that uses 0 spacing between the boards. If I start a new doc with default artboard spacing, the button seems to work normally.

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