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TJ

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  1. 1 vote

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    TJ shared this idea  · 
  2. 71 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

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    TJ commented  · 

    "Also as a side note, suddenly, everything in Photoshop is a .PSD, regardless of what file format I save it in."

    Per dnelson's comment, I also noticed this and included it in my email to ShareWithAI@adobe.com. It has the dubious consequence of saving over your PSD with a flattened jpeg, completely destroying your working file. Obviously that bug is not AI related (don't @me); however, as user Jennifer Moore pointed out below, both issues may actually be related to an issue with Finder and the enhanced security permissions that Apple introduced in Catalina. (I've noticed Google Chrome also crashing when trying to execute Finder related tasks, like uploading files from the desktop.) Guessing the engineers know all this, but I was kind of hoping for a fix by now. Saving files isn't exactly a new feature.

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    TJ commented  · 

    Upgraded to Catalina 10.15 today and made no difference, so this is presumably something that will need to be dealt with on Adobe's end.

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    TJ commented  · 

    SAME.

    Issue just started in Illustrator 23.1.1 with Mac OS Catalina 10.15 on MacBook Pro (15-inch, 2018, 2.9 GHz 6-Core Intel Core i9.) Rolled back to AI 21.1 and AI 23.0.6 and continued to have the same problem. As everyone else, I can't Save new documents or open Save As dialogue, but I can open and re-save existing files. Based on conversations with fellow designers who've upgraded, it doesn't seem to affect all machines, though. Guessing it's some combination of Mac OS Catalina and MacBook Pros with Touch Bar.

  3. 2 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    TJ shared this idea  · 
  4. 671 votes

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    429 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    TJ supported this idea  · 
  5. 9 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    TJ supported this idea  · 
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    TJ commented  · 

    Having the same issue today with AI 22.0.1 on Mac OS 10.13.2 (17C88).

    I can rearrange existing artboards and option-click-drag to copy, but if I click the "Create New Artboard" button, the app freezes and I have to force quit and restart.

    Incidentally, this only seems to be an issue in a file that uses 0 spacing between the boards. If I start a new doc with default artboard spacing, the button seems to work normally.

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