Linda
My feedback
16 results found
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10 votesLinda
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Can't finish previewing. Could not complete the requested operation.
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Screen Shot 2020-11-15 at 1.54.07 PM.png 70 KB -
AI SS 02.jpg 308 KB -
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742 votesLinda
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AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
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Screen Shot 2019-01-25 at 11.35.51 AM.png 2220 KB -
Illustrator screen shot no file visible.png 3595 KB -
20181231 - Problem - Illustrator Launch Bug.mov 16662 KB -
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Screen Shot 2018-10-25 at 2.47.41 PM.png 519 KB -
Screen Shot 2018-07-10 at 8.55.27 AM.png 89 KB -
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03_changed_to_consolidate_window.png 88 KB -
02_changed_arrangement_to_float_window.png 237 KB -
01_cant_see_opened_document.png 1110 KB
201 votesThank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
An error occurred while saving the comment Linda
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An error occurred while saving the comment Linda
commented
I have a document open but only see home screen, cannot find the open document, even though I see the layers/ links of it and it shows at the bottom of the window menu bar list.
After upset, I just found that if I switch to "full screen mode with menu bar" it comes in view, but I always have more than one doc open and I want to use the visible tabs!An error occurred while saving the comment Linda
commented
I have only one document open (had 2 before) the document does not show anywhere. I cannot find it, but it is open, I see it's layers and links, I see it in the bottom of the window menu! I am in the latest version of CC and my co worker was just complaining of this yesterday but he seemed to be able to find the document way off the screen
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Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent
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Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
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59 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorLinda
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14 votesLinda
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4 votesLinda
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31 votesLinda
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5 votesLinda
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4 votesLinda
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2 votesLinda
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5 votesLinda
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1 voteLinda
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27 votes
I am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
An error occurred while saving the comment Linda
commented
In my case, a phantom item is selected and I can't unselected it, its always big and goes outside the artboard some of the time. I will grab a handle and it will resize something which was not selected. Or the selection stays up no mater what I do
Linda
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6 votesLinda
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1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorLinda
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75 votes
We have a confirmation from nvidia that the issue has now been fixed for both GeForce and Quadro. Please update Nvidia GPU drivers to fix this issue.
Thank you NvidiaAdding download links:
Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us
if you have issues please contact NVIDIA support.
Linda
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.png){kind=link}
Same here. Tab shows I am in one file but I have opened another which I cannot get into or it is a blank window