Linda
My feedback
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9 votesLinda
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Can't finish previewing. Could not complete the requested operation. -
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AI SS 02.jpg 308 KB -
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The_operation.png 68 KB -
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Screenshot 2018-10-18 22.16.41.png 19 KB -
Screen_Shot_2018-03-28_at_10.35.10_PM.png 39 KB
709 votesLinda
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Cannot create or load documents, the canvas goes black/white/transparent -
Screenshot (49).png 93 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
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bug2.PNG 65 KB -
bug.PNG 93 KB -
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Screen Shot 2020-04-26 at 13.40.41.png 214 KB -
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Untitled-1.jpg 310 KB
38 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorLinda
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9 votesLinda
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10 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Closing this ticket due to lack of activity on this thread.
Incase you are still facing this issue, please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Linda
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3 votesLinda
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24 votes
I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Linda
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5 votesLinda
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4 votesLinda
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2 votesLinda
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5 votesLinda
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1 voteLinda
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23 votes
I am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
An error occurred while saving the comment Linda
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3 votesLinda
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1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorLinda
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75 votes
We have a confirmation from nvidia that the issue has now been fixed for both GeForce and Quadro. Please update Nvidia GPU drivers to fix this issue.
Thank you NvidiaAdding download links:
Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us
if you have issues please contact NVIDIA support.
Linda
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In my case, a phantom item is selected and I can't unselected it, its always big and goes outside the artboard some of the time. I will grab a handle and it will resize something which was not selected. Or the selection stays up no mater what I do