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  1. 10 votes

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  2. 736 votes

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  3. 200 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Linda commented  · 

    Same here. Tab shows I am in one file but I have opened another which I cannot get into or it is a blank window

    Linda supported this idea  · 
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    Linda commented  · 

    I have a document open but only see home screen, cannot find the open document, even though I see the layers/ links of it and it shows at the bottom of the window menu bar list.
    After upset, I just found that if I switch to "full screen mode with menu bar" it comes in view, but I always have more than one doc open and I want to use the visible tabs!

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    Linda commented  · 

    I have only one document open (had 2 before) the document does not show anywhere. I cannot find it, but it is open, I see it's layers and links, I see it in the bottom of the window menu! I am in the latest version of CC and my co worker was just complaining of this yesterday but he seemed to be able to find the document way off the screen

  4. 38 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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  5. 14 votes

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  6. 10 votes

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  7. 3 votes

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  8. 24 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Linda supported this idea  · 
  9. 5 votes

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  10. 4 votes

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  11. 2 votes

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  12. 5 votes

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  13. 1 vote

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  14. 27 votes

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    Linda commented  · 

    In my case, a phantom item is selected and I can't unselected it, its always big and goes outside the artboard some of the time. I will grab a handle and it will resize something which was not selected. Or the selection stays up no mater what I do

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  15. 3 votes

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  16. 1 vote

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  17. 75 votes

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