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526 votes98 comments · Illustrator (Desktop) Feature Requests » User Interface · Flag idea as inappropriate… · Admin →Lance
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146 votesLance
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14 votes
I am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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4 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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commented
Same issue. I noticed the 'wont recognize key object' bug pretty much as soon as I started using the latest CC2019 update but the input box bug wasn't noticed until quite a while later. Mine seems to default to points; input "10" and the items distribute with 10 points spacing between them rather than 10in as I have set via my preferences.
I did also notice it occasionally seeming to fix itself but never was able to narrow down how/why. The save-as causing it to self-correct is something I'll keep an eye on.
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49 votesLance
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9 votes3 comments · Illustrator (Desktop) Feature Requests » Performance · Flag idea as inappropriate… · Admin →Lance
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6 votes2 comments · Illustrator (Desktop) Feature Requests » User Interface · Flag idea as inappropriate… · Admin →Lance
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1 vote1 comment · Illustrator (Desktop) Bugs » Creative Cloud Libraries · Flag idea as inappropriate… · Admin →
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commented
I found that in CC 2019, this doesn't work if multiple text objects are selected, but it does work for me if one object is selected. Alternatively what I've been doing is right-clicking on the text style or paragraph style in the libraries pallet and adding to the document's styles, then using those to change multiple selected text objects to the desired style.
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2 votes4 comments · Illustrator (Desktop) Feature Requests » Other... · Flag idea as inappropriate… · Admin →
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commented
Does Object > Shape > Expand shape do what you're looking for? I experimented by drawing a rectangle, then using the live corners widgets to change them to a random radius size. Using the above menu command removes the widgets and changes the object from a "Rectangle" (in the layers pallet) to a "Path" object.
Bonus, if you need the widgets back, just go back into Object > Shape > Convert to shape and the widgets come back.
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1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment Lance
commented
It looks like you have Align to pixel grid turned on. Turn that off and see if what you're expecting to happen works as you think it should. It's the little sideways U shape next to 3 squares at the top-right corner of the application window.
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5 votesLance
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6 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment Lance
commented
Good to know, thanks.
One of our first troubleshooting steps based on something our IT guy found/heard somewhere was to uninstall fontbase, but that did not fix the issue for us at the time. I suspect it has something to do with the fontbase associated files which were located in the Adobe CEP extensions folder before we deleted it. I don't believe that folder was deleted when we uninstalled fontbase.
The folder has since been re-created by fontbase on my system, the folder is called "com.fontbase.activator" on my windows 10 workstation. Contained therein are the following items (bottom two are files, the others are folders):
CSXS
html
js
jsx
META-INF
mimetype
package.json
The folders contain various javascript, xml and html files.
It was also noted that we did not experience any issues until we upgraded fontbase to the pro version, for what it might be worth to anyone.
to mathewm, I an currently unable to reproduce any issues listed, including with object > path > offset path.
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commented
Has it been confirmed that everyone with this issue is on Windows and using Fontbase?
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commented
We've now been seeing that a different user logged in with a 'fresh' account and preferences *on another user's workstation* does not experience the issue, whereas they do on their own workstations:
User A has this issue.
User B has this issue.
User C apparently does not, or has not reported experiencing the problem.User A logs in to User B's machine (windows 10 sets up new account / illustrator prefs, etc..) Issue does not manifest.
User B logs in to User C's machine (same as above), issue does not manifest.Both User A and B continue to see the issue on their own workstations.
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commented
Yes MatM, I had read the latest at the forum. I have been able to verify that the drawing issue only seems to manifest when more than one document is open.
An error occurred while saving the comment Lance
commented
I have read over the post linked below. We here see similar/same issues, and we have fontbase. I believe our IT dept attempted a fix by removing/deactivating fontbase somehow but it was determined not to rectify the issue on that machine..
An error occurred while saving the comment Lance
commented
We're seeing this issue at my workplace as well, last I heard a downgrade to CC 2019 23.0 fixed the issue for at least one of our users, but he lost all of his preferences in the process.
There also seems to be an associated bug with the move / selection tools and the dialog boxes accessed when double-clicking them (the "Move" dialog):
1. Sometimes the click-dragged object will randomly snap back into its original position, as if the user 'dropped' it and immediately executed an undo command.
2. The 'preview' checkbox/feature on many dialogs (scale, move, etc) will bug out; scaling from 100% down to 75% with preview on works, but then entering 100% again scales *down* again instead of back up to 100%. Similar issues with the Move dialog.Lance
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40 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Lance
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8 votesLance
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62 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Lance
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23 votes13 comments · Illustrator (Desktop) Bugs » Colors and Swatches · Flag idea as inappropriate… · Admin →Completed (Comments Open) ·
AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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10 votesLance
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Looks like a bug in the Properties panel specifically. Does not affect the Control bar though.
Testing: After having constrained proportions *turned on* at shut-down of existing session: open illustrator, create new document and make sure the control bar and the properties panel are both visible. The ‘constrain porportions’ chainlinks button will show as selected/turned on in the control bar but not in the properties panel. Properties panel will behave according to the setting in the control bar.
I never noticed because I don't use the properties panel for anything, since it's always been a complete garbage waste of screen real estate.