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  1. 13 votes

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    Lance commented  · 

    We've recently encountered an issue where PDF's created in illustrator v27.8.1 fail to open in Acrobat DC with an error "insufficient data for an image". We also receive an error in our RIP "Error reading image data stream" on these files.

    We also receive an error opening these PDF's in Callas PDFToolbox.


    The same source illustrator files produce problem-free PDFs in illustrator v27.7

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  2. 5 votes

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    Lance commented  · 

    Adam, is the name of the spot color you created as LAB the same as the name of another spot color located in one of Illustrator's (or your own custom) color books?

  3. 3 votes

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  4. 1 vote

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    Lance commented  · 

    I wonder if this is a windows OS version specific problem. I updated today and have no issues on my employer's 32in 4k monitor with Win10 UI scaling at 125%.

  5. 7 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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    Lance commented  · 

    This has been a long standing issue with Illustrator, at least on Windows. It has something to do with whether the application window is maximized or whether the user has click-dragged each edge to re-size the window.

    I've always found that in maximized window mode I have more issues with this; typically everytime I double-click an illustrator file to open it.

    If I manually drag each application border; top, bottom, left and right edges to the screen's edge then this issue does not happen very often.

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  6. 2 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    I have collected here a list of topics that may be of interest to you.

    These all deal with color related bugs in Illustrator; some of them are similar, some may not be relevant at all, but the first link may be identical to your issue. That I can tell it hasn't been resolved.

    The second link is the only one I have personal experience with, where dragging/dropping a raster image with a different color profile than the working space into an open illustrator document somehow manages to cause a slight shift in the RGB/hex values.

    Have you been able to tell whether this same sort of color shift occurs on global swatches or spot colors? If it does not, it might be worth making your important brand colors into global swatches or spot colors as a workaround in the meantime.

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/40866958-colour-values-change-on-their-own-very-frustratin

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44899369-color-values-of-existing-objects-change-when-image

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44869117-illustrator-keeps-oversaturating-the-color-space-e

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44485560-cmyk-files-colors-are-displaying-as-rgb-in-illustr

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44920888-illustrator-v26-1-save-file-after-assigned-color

    *** edit ***
    And here's another, but it looks like you already found this one

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44596797-illustrator-will-automatically-convert-color-codes

  7. 31 votes

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    This problem requires an investigation, but not enough data is gathered yet to even start it.


    Please provide these settings to help the team to deal with the problem:

    1. The version of illustrator. OS and GPU model

    2. Your color settings (a screenshot of the Color Settings dialog will do)

    3. A test file with swatches which gets changed

    4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

    Also, please check if the behaviour differs when you disable GPU mode and note that.


    Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.


    It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a…

    Lance supported this idea  · 
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    Lance commented  · 

    Husaln,

    Is your file something you'd feel comfortable attaching to a comment here? That'd be the best way to share it, unless its contents are of a sensitive or proprietary nature.

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    Lance commented  · 

    I have never seen this behavior, but it sounds like some sort of bug in illustrator's color engine or color management.

    My system:
    Windows10
    Illustrator 25.4.1 (an other versions back to Illustrator CC 2015-ish)

    Has anyone with this issue ever re-set their preferences? It's a major hassle if you have customized illustrator's preferences to the n'th degree, but sometimes the prefs file gets corrupted and needs to be re-set. I like to backup the folder that the prefs file is in at least once every 6mo.

    My prefs file is located here:
    C:\Users\yourWindowsUsernameHere\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\en_US\x64\

    look for the "Adobe Illustrator Prefs" file and rename it to "Adobe Illustrator Prefs.old" (just so you don't trash a potentially good prefs file) Illustrator will build/create a fresh prefs file when you run the software next.

    I'd be very interested in examining an example *.ai file wherein the issue is observed to have happened, to see if the behavior continues on my system. Somebody with the issue care to share a file?

  8. 12 votes

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    Lance supported this idea  · 
  9. 3 votes

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    Lance supported this idea  · 
  10. 1 vote

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    Lance commented  · 

    Does this only appear at very high magnification levels?
    Does it appear in raster images (jpgs, pngs) when exported?
    Does it appear in saved PDFs?

    It looks like a GPU rendering error. You could also try turning off the GPU settings in the preferences to see if that clears it up.

  11. 4 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    Can confirm this bug, still present in 2022.

  12. 3 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    Prepare to have your mind blown.

    Click to select an object in your artboard.
    Next, click the magnifying glass icon/button at the bottom of the layers pallet.

    ******

    That said, the 'click again to go to the next selected object' is a good idea that is not currently implemented.

  13. 1 vote

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    Lance commented  · 

    Do you mean the Crop Image command in the Object menu?

    You can very easily add your own keyboard shortcut if you like. See my screenshot

  14. 1 vote

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    Lance shared this idea  · 
  15. 154 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    Is this cursor common to some function within illustrator on OS X, or is it an OS-level cursor of some kind?

    I work on windows and have never seen this at all. Makes me wonder if illustrator's functions are being ignored in favor of some OS-level key combination.

    **edit**

    I see from this apple support page:
    https://support.apple.com/guide/mac-help/pointers-in-macos-mh35695/mac

    that this cursor is the OS X "copy" cursor, activated by option-click. I don't think this should be showing up within illustrator.

  16. 51 votes

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    Lance supported this idea  · 
  17. 20 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    I am able to replicate this behavior:

    1. Illustrator document in RGB mode, assign profile as sRGB (working space is AdobeRGB) drag+drop or copy+paste a jpg that is AdobeRGB, when prompted about the profile mis-match, whether to convert or not - select "convert". Note that this prompt only appears if you have the options set to warn of profile mismatches. See screenshot.

    2. Any RGB colored object will have it's largest/highest channel value reduced by 1. Same for colors with two equal channels and one lesser channel, for example 155,155,20 becomes 154,154,20.

    Note that if selecting "don't convert" at the prompt, the RGB color values of objects in the document do not change.

    The only RGB colored objects whos values didn't change when selecting "convert" on the profile mismatch prompt were these of equal channel values:
    100,100,100
    107,107,107,
    50,50,50

    Equal channel values that did change:
    203,203,203
    204,204,204
    220,220,220
    250,250,250

    My testing is obviously not exhaustive - I cannot possibly test every combination of channel values.

    I also did not test an AdobeRGB document and drag+drop sRGB file, but I did test CMYK color modes and the same kind of thing happens there as well, but the changes to the channels seem to be more evenly distributed to each channel - not just the channel(s) with the highest value.

  18. 2 votes

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    Lance supported this idea  · 
  19. 2 votes

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    Lance commented  · 

    Still unable to replicate this issue. I cannot make the group selection tool select a single point or bezier handle as appears to have happened in the video.

    single-click select or click-drag select combined with alt to duplicate the object causes me no issues at all.

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    Lance commented  · 

    No issues on my workstation.
    Win10 Enterprise 10.0.19043
    Intel i7-7700
    32GB RAM

  20. 3 votes

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    Lance supported this idea  · 
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    Lance commented  · 

    This same kind of thing happens to me all the time when opening files if the illustrator window is maximized. It shrinks down to nothing and/or the pallets move around. It also happens when remoting into my workstation from a different workstation with a smaller monitor resolution.

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