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5 votes
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3 votesLance
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1 vote
An error occurred while saving the comment Lance
commented
I wonder if this is a windows OS version specific problem. I updated today and have no issues on my employer's 32in 4k monitor with Win10 UI scaling at 125%.
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7 votes
I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
An error occurred while saving the comment Lance
commented
This has been a long standing issue with Illustrator, at least on Windows. It has something to do with whether the application window is maximized or whether the user has click-dragged each edge to re-size the window.
I've always found that in maximized window mode I have more issues with this; typically everytime I double-click an illustrator file to open it.
If I manually drag each application border; top, bottom, left and right edges to the screen's edge then this issue does not happen very often.
Lance
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29 votes
This problem requires an investigation, but not enough data is gathered yet to even start it.
Please provide these settings to help the team to deal with the problem:
1. The version of illustrator. OS and GPU model
2. Your color settings (a screenshot of the Color Settings dialog will do)
3. A test file with swatches which gets changed
4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)
Also, please check if the behaviour differs when you disable GPU mode and note that.
Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.
It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a…
Lance
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An error occurred while saving the comment Lance
commented
Husaln,
Is your file something you'd feel comfortable attaching to a comment here? That'd be the best way to share it, unless its contents are of a sensitive or proprietary nature.
An error occurred while saving the comment Lance
commented
I have never seen this behavior, but it sounds like some sort of bug in illustrator's color engine or color management.
My system:
Windows10
Illustrator 25.4.1 (an other versions back to Illustrator CC 2015-ish)Has anyone with this issue ever re-set their preferences? It's a major hassle if you have customized illustrator's preferences to the n'th degree, but sometimes the prefs file gets corrupted and needs to be re-set. I like to backup the folder that the prefs file is in at least once every 6mo.
My prefs file is located here:
C:\Users\yourWindowsUsernameHere\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\en_US\x64\look for the "Adobe Illustrator Prefs" file and rename it to "Adobe Illustrator Prefs.old" (just so you don't trash a potentially good prefs file) Illustrator will build/create a fresh prefs file when you run the software next.
I'd be very interested in examining an example *.ai file wherein the issue is observed to have happened, to see if the behavior continues on my system. Somebody with the issue care to share a file?
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11 votesLance
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3 votesLance
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1 vote
This is clearly a GPU rendering bug.
A workaround for this is to disable GPU rendering at all. To investigate this further, the team would need full details on the OS and GPU used, along with a test file.
Please provide these in the comments in the original bug report or send them over to sharewithai@adobe.com
An error occurred while saving the comment Lance
commented
Does this only appear at very high magnification levels?
Does it appear in raster images (jpgs, pngs) when exported?
Does it appear in saved PDFs?It looks like a GPU rendering error. You could also try turning off the GPU settings in the preferences to see if that clears it up.
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4 votesLance
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An error occurred while saving the comment Lance
commented
Can confirm this bug, still present in 2022.
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3 votesLance
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An error occurred while saving the comment Lance
commented
Prepare to have your mind blown.
Click to select an object in your artboard.
Next, click the magnifying glass icon/button at the bottom of the layers pallet.******
That said, the 'click again to go to the next selected object' is a good idea that is not currently implemented.
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1 voteLance
shared this idea
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147 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in AI 26.5 update. Please update to AI 26.5 from Creative Cloud.
Lance
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An error occurred while saving the comment Lance
commented
Is this cursor common to some function within illustrator on OS X, or is it an OS-level cursor of some kind?
I work on windows and have never seen this at all. Makes me wonder if illustrator's functions are being ignored in favor of some OS-level key combination.
**edit**
I see from this apple support page:
https://support.apple.com/guide/mac-help/pointers-in-macos-mh35695/macthat this cursor is the OS X "copy" cursor, activated by option-click. I don't think this should be showing up within illustrator.
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48 votesLance
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19 votesLance
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An error occurred while saving the comment Lance
commented
I am able to replicate this behavior:
1. Illustrator document in RGB mode, assign profile as sRGB (working space is AdobeRGB) drag+drop or copy+paste a jpg that is AdobeRGB, when prompted about the profile mis-match, whether to convert or not - select "convert". Note that this prompt only appears if you have the options set to warn of profile mismatches. See screenshot.
2. Any RGB colored object will have it's largest/highest channel value reduced by 1. Same for colors with two equal channels and one lesser channel, for example 155,155,20 becomes 154,154,20.
Note that if selecting "don't convert" at the prompt, the RGB color values of objects in the document do not change.
The only RGB colored objects whos values didn't change when selecting "convert" on the profile mismatch prompt were these of equal channel values:
100,100,100
107,107,107,
50,50,50Equal channel values that did change:
203,203,203
204,204,204
220,220,220
250,250,250My testing is obviously not exhaustive - I cannot possibly test every combination of channel values.
I also did not test an AdobeRGB document and drag+drop sRGB file, but I did test CMYK color modes and the same kind of thing happens there as well, but the changes to the channels seem to be more evenly distributed to each channel - not just the channel(s) with the highest value.
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2 votesLance
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2 votes
An error occurred while saving the comment Lance
commented
Still unable to replicate this issue. I cannot make the group selection tool select a single point or bezier handle as appears to have happened in the video.
single-click select or click-drag select combined with alt to duplicate the object causes me no issues at all.
An error occurred while saving the comment Lance
commented
No issues on my workstation.
Win10 Enterprise 10.0.19043
Intel i7-7700
32GB RAM -
3 votesLance
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An error occurred while saving the comment Lance
commented
This same kind of thing happens to me all the time when opening files if the illustrator window is maximized. It shrinks down to nothing and/or the pallets move around. It also happens when remoting into my workstation from a different workstation with a smaller monitor resolution.
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2 votesLance
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2 votes
An error occurred while saving the comment Lance
commented
Vika,
Start with these screenshots:
In Adobe Bridge, Edit > Color Settings
Make sure something appropriate is selected. There are various settings that are general suggestions for various regions of the world. You can customize your settings specific to your workflow/production environment if none of the presets are appropriate. This dialog will also tell you whether color settings are synchronized or not.
Once that's set, check the color settings in Illustrator via Edit > Color Settings
Make sure it says color settings are synchronized. It's also probably a good idea to check other Adobe CC applications you use such as photoshop and/or InDesign, etc. to make sure the settings are synchronized. If settings are already synchronized correctly before you change anything in Bridge, then your Adobe CC color settings are probably not likely to be the issue.
In that case it may be the settings for whether to warn the user of profile mismatches in the illustrator color settings dialog. It's sometimes best if you're regularly working with other people's files (though also sometimes very very annoying) to have all those checkboxes selected because It'll warn you anytime a color profile is missing, or doesn't match your working space.
Each warning dialog will ask what you want to do in those cases - assign a profile, leave it alone (don't color manage the document), etc.
An error occurred while saving the comment Lance
commented
Vika,
can you confirm that your color settings are synced in Adobe Bridge?
Are the files in question raster images placed into an open illustrator document, or an existing illustrator document with placed raster images?
Do all the colors become over-saturated, raster images and vector graphics both?
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1 vote
Most probably it happens because of the Align to Pixel Grid option switched on, as per comments. Try to disable it and see if it changes anything.
An error occurred while saving the comment Lance
commented
Francesca,
You have Align to Pixel Grid switched on. See the attached screenshot of your video.
Click that off and try again, you may have better luck.
A word of caution though, sometimes Illustrator's 'smart' guides and snapping don't work as well as we'd like so you may still struggle a little bit.
Adam, is the name of the spot color you created as LAB the same as the name of another spot color located in one of Illustrator's (or your own custom) color books?