Lance

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  1. 3 votes
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    7 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Lance commented  · 

    Same issue. I noticed the 'wont recognize key object' bug pretty much as soon as I started using the latest CC2019 update but the input box bug wasn't noticed until quite a while later. Mine seems to default to points; input "10" and the items distribute with 10 points spacing between them rather than 10in as I have set via my preferences.

    I did also notice it occasionally seeming to fix itself but never was able to narrow down how/why. The save-as causing it to self-correct is something I'll keep an eye on.

  2. 40 votes
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    4 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Lance supported this idea  · 
  3. 6 votes
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    2 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Lance supported this idea  · 
  4. 6 votes
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    1 comment  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Lance supported this idea  · 
  5. 1 vote
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    1 comment  ·  Illustrator Bugs » Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
    Lance commented  · 

    I found that in CC 2019, this doesn't work if multiple text objects are selected, but it does work for me if one object is selected. Alternatively what I've been doing is right-clicking on the text style or paragraph style in the libraries pallet and adding to the document's styles, then using those to change multiple selected text objects to the desired style.

  6. 1 vote
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    1 comment  ·  Illustrator Feature Requests » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Lance commented  · 

    Does Object > Shape > Expand shape do what you're looking for? I experimented by drawing a rectangle, then using the live corners widgets to change them to a random radius size. Using the above menu command removes the widgets and changes the object from a "Rectangle" (in the layers pallet) to a "Path" object.

    Bonus, if you need the widgets back, just go back into Object > Shape > Convert to shape and the widgets come back.

  7. 1 vote
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    2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Lance commented  · 

    It looks like you have Align to pixel grid turned on. Turn that off and see if what you're expecting to happen works as you think it should. It's the little sideways U shape next to 3 squares at the top-right corner of the application window.

  8. 1 vote
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    0 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Lance shared this idea  · 
  9. 6 votes
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    15 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Lance commented  · 

    Good to know, thanks.

    One of our first troubleshooting steps based on something our IT guy found/heard somewhere was to uninstall fontbase, but that did not fix the issue for us at the time. I suspect it has something to do with the fontbase associated files which were located in the Adobe CEP extensions folder before we deleted it. I don't believe that folder was deleted when we uninstalled fontbase.

    The folder has since been re-created by fontbase on my system, the folder is called "com.fontbase.activator" on my windows 10 workstation. Contained therein are the following items (bottom two are files, the others are folders):

    CSXS

    html

    js

    jsx

    META-INF

    mimetype

    package.json

    The folders contain various javascript, xml and html files.

    It was also noted that we did not experience any issues until we upgraded fontbase to the pro version, for what it might be worth to anyone.

    to mathewm, I an currently unable to reproduce any issues listed, including with object > path > offset path.

    Lance commented  · 

    Has it been confirmed that everyone with this issue is on Windows and using Fontbase?

    Lance commented  · 

    We've now been seeing that a different user logged in with a 'fresh' account and preferences *on another user's workstation* does not experience the issue, whereas they do on their own workstations:

    User A has this issue.
    User B has this issue.
    User C apparently does not, or has not reported experiencing the problem.

    User A logs in to User B's machine (windows 10 sets up new account / illustrator prefs, etc..) Issue does not manifest.
    User B logs in to User C's machine (same as above), issue does not manifest.

    Both User A and B continue to see the issue on their own workstations.

    Lance commented  · 

    Yes MatM, I had read the latest at the forum. I have been able to verify that the drawing issue only seems to manifest when more than one document is open.

    Lance commented  · 

    I have read over the post linked below. We here see similar/same issues, and we have fontbase. I believe our IT dept attempted a fix by removing/deactivating fontbase somehow but it was determined not to rectify the issue on that machine..

    Lance commented  · 

    We're seeing this issue at my workplace as well, last I heard a downgrade to CC 2019 23.0 fixed the issue for at least one of our users, but he lost all of his preferences in the process.

    There also seems to be an associated bug with the move / selection tools and the dialog boxes accessed when double-clicking them (the "Move" dialog):
    1. Sometimes the click-dragged object will randomly snap back into its original position, as if the user 'dropped' it and immediately executed an undo command.
    2. The 'preview' checkbox/feature on many dialogs (scale, move, etc) will bug out; scaling from 100% down to 75% with preview on works, but then entering 100% again scales *down* again instead of back up to 100%. Similar issues with the Move dialog.

    Lance supported this idea  · 
  10. 39 votes
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    58 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Lance supported this idea  · 
  11. 5 votes
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    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Lance supported this idea  · 
  12. 59 votes
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    55 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Lance supported this idea  · 
  13. 49 votes
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    43 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Lance supported this idea  · 
  14. 53 votes
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    73 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Lance supported this idea  · 
  15. 10 votes
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    10 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    there are two issues in this post
    1. Users want this feature to work on multiple monitors.
    2. Users want to have a view actual pixels for web drawings.

    for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors

    for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.

    Lance supported this idea  · 
    Lance commented  · 

    Actual size (Ctrl+1) in illustrator CC 2019 gives me a 1" square displayed as 1.125"

    I used to be able to set my screen pixel density in preferences to get the on screen ruler to match up with a physical ruler held up next to the screen ruler, but the new automated thing where Illustrator is supposed to get that data from the OS doesn't seem to be working correctly in all cases. It did on my old monitor, which was a 27" dell. The new ones our company gave us yesterday are 32" LG monitors.

  16. 23 votes
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    11 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Lance supported this idea  · 
  17. 4 votes
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    2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 3 votes
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    0 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 3 votes
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    0 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 8 votes
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    0 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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