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Anonymous

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  1. 4 votes

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    Anonymous shared this idea  · 
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    Anonymous commented  · 

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same issue.

  2. 29 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Anonymous commented  · 

    Another related issue to this is that when this bounding box starts disappearing, when I click on layers in the layers panel I can select multiple layers but just clicking on each one. This IS NOT the normal behavior. Usually, I have to hold down Shift and click on each later to have them all selected at the same time.

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    Anonymous commented  · 

    This problem just started creeping up a few days ago. I have screenshots but not sure how to attach them to comments here. Does anyone know how to attach images here?

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    Anonymous commented  · 

    Me too. Only this worse for me is that my bounding box suddenly will appear on another random object, even on another artboard. Very annoying. I'm on 2014 iMac with Mojave running.

  3. 15 votes

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  4. 51 votes

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    80 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Anonymous commented  · 

    Based on the image you posted, it looks like you have the Direct Tool selected (renders anchor points when you do this). The bounding box only appears when using the regular Selection Tool (black arrow).

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    Anonymous commented  · 

    I'm having the same issue. Illustrator works fine for a couple of hours and then the bounding boxes start disappearing, or odder yet, I select one object and it has no bounding box while another element gets selected on its own with it's own bounding box. In other words, 2 objects are selected at the same time by just clicking on one. ???

    And sorry I keep coming up Anonymous. I've logged in but it's not recognizing my username for some reason.

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    Anonymous commented  · 

    I'm having the same issue. Primary when working with point-type text and try to scale it using the bounding box. Only, my bounding boxes will disappear from said text and be applied to some other random element (even on another artboard). So when I go to scale the text some other element on some other artboard is what gets scaled. NOT the original text. Super annoying and the only temp fix is the hide the bounding box and then showing it again. Other fix is to quit and restart Illustrator

    Anonymous supported this idea  · 
  5. 2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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