Chris
My feedback
4 results found
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10 votes
It works fine in the latest versions.
Please check if it does and comment back if it doesn’t.
Chris
supported this idea
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6 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
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Screen Shot 2019-01-25 at 11.35.51 AM.png 2220 KB -
Illustrator screen shot no file visible.png 3595 KB -
20181231 - Problem - Illustrator Launch Bug.mov 16662 KB -
Screen shot #3.png 282 KB -
Screen shot #2.png 839 KB -
Screen shot #1.png 56 KB -
Screen Shot 2018-12-08 at 2.26.27 PM.png 212 KB -
Screen Shot 2018-11-06 at 4.14.25 PM.png 691 KB -
Screen Shot 2018-10-25 at 2.47.41 PM.png 519 KB -
Screen Shot 2018-07-10 at 8.55.27 AM.png 89 KB -
Screen_Shot_2018-05-22_at_8.49.38_am.png 970 KB -
Screen_Shot_2018-04-03_at_9.06.06_AM.png 2171 KB -
03_changed_to_consolidate_window.png 88 KB -
02_changed_arrangement_to_float_window.png 237 KB -
01_cant_see_opened_document.png 1110 KB
200 votesThank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
An error occurred while saving the comment Chris
commented
Just wanted to chime back in and say this has happened 10 times to me today on the new 23.0.4 release. It's affecting my productivity.
An error occurred while saving the comment Chris
commented
A similar issue happens in 23.0.4. New document windows do not appear. Worse the document window appears to be active on another document. This is the worst release of illustrator I can remember. I'm loosing so much time working, and I'm always under the gun at work. Bad adobe, no cookie.
Chris
supported this idea
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8 votes
Illustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue.Chris
supported this idea
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A similar issue is occurring with me on 23.0.4(osx 10.14.5 mbp 2018 ). Opening a file creates a grey screen that locks me out of file editing or shows the previously opened file, but I may not interact with it. I may open multiple files and the tabs update to the file names but the first file is the only one that is visible. This happens randomly, but frequently. It's a similar issue to what was happening before, and has been happening since illustrator 23(osx) was launched. Illustrator does not lock I may interact with the menus, however I can't edit or properly see what file is being edited. It makes it difficult to save out files. Opening multiple files can sometimes trigger this issue as well.