6 votes2 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentChris commented
A similar issue is occurring with me on 23.0.4(osx 10.14.5 mbp 2018 ). Opening a file creates a grey screen that locks me out of file editing or shows the previously opened file, but I may not interact with it. I may open multiple files and the tabs update to the file names but the first file is the only one that is visible. This happens randomly, but frequently. It's a similar issue to what was happening before, and has been happening since illustrator 23(osx) was launched. Illustrator does not lock I may interact with the menus, however I can't edit or properly see what file is being edited. It makes it difficult to save out files. Opening multiple files can sometimes trigger this issue as well.