Cannot open multiple files
- Version 21.1.0 (windows)
- Selecting multiple files, right clicking to open all files
- Expected results that all files open the same way I have been opening files for years.
- Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
A similar issue is occurring with me on 23.0.4(osx 10.14.5 mbp 2018 ). Opening a file creates a grey screen that locks me out of file editing or shows the previously opened file, but I may not interact with it. I may open multiple files and the tabs update to the file names but the first file is the only one that is visible. This happens randomly, but frequently. It's a similar issue to what was happening before, and has been happening since illustrator 23(osx) was launched. Illustrator does not lock I may interact with the menus, however I can't edit or properly see what file is being edited. It makes it difficult to save out files. Opening multiple files can sometimes trigger this issue as well.
sebastian rodillo commented
this is happening to me in version 23.0.3