33 results found

1. OFFICIAL ONLINE USER MANUAL that we can easily search by tool or command name

   We still need a forum for complex questions like ‘how to…’, but the current community is TERRIBLE at answering ‘what is’… You need to stop pushing this responsibility of explaining features to users and start making an OFFICIAL guide where we can easily search what each tool or action like 'expand appearance' actually mean and their nuances explained with pictures. Please make this ONLINE and always updated!!! Your old pdf manual actually does this quite well.

   I am sick of watching outdated tutorials or WAITING for a response from users who might be equally outdated or not knowing what they're talking about!

   You currently only have some explanation on hover for the basic tools but not for anything else. The tutorials in the community are so basic, but it takes forever just for me to find out what a simple command like 'object > expand' does in the community...

   You should explain what every action means in your software, its nuances and limits, and why it grays out instead of making us guess or do testing!!!

   If I just search ‘what does expand do?’ in the forum none will tell me right away what 'object > expand' does. I find i funny that if I google this your community posts never show up. It's always third party tutorial websites that come up and it’s usually a long read to find what a single command does... You’re lacking a ‘WHAT IS [command name /tool name]’ section which is really the basics of any appliance manual. If you have a button on a machine, you need to explain what each button means or does and not just how to do something with the machine…

   We still need a forum for complex questions like ‘how to…’, but the current community is TERRIBLE at answering ‘what is’… You need to stop pushing this responsibility of explaining features to users and start making an OFFICIAL guide where we can easily search what each tool or action like 'expand appearance' actually mean and their nuances explained with pictures. Please make this ONLINE and always updated!!! Your old pdf manual actually does this quite well.

   I am sick of watching outdated tutorials or WAITING for a response from users who might be equally outdated or not knowing what they're… more

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2. Show 'Can’t join a path' message as a soft one

   Modal dialogs are very dated. They grab attention, they interrupt workflows, they yell at you. Most times we don’t need these as loud as they are — a whisper is nice.
   And Ai actually now has these, 'soft' messages, like the one we get when we modify a live shape — 'Shape expanded', at the top of the view, in a gray rectangle. Calm, non-intrusive, with auto-destruction timer. Nice!

   But there are other, legacy warnings and screams.
   The most annoying for me persoanlly is the one I get when I try to join a closed path (just in case, to be sure it is closed), but Ai yells at me — 'you caaaaan't' — with a ding and a message and a text... just show the 'Path is already closed' soft message.

   Perhaps don’t mix all the cases together and display it as a huge page like you do. A user has a compound path within the selection? Tell it, and only if the user really has it. Same for other art types users can’t join.
   I see an educational benefit in having it like this now... but look, if I enable 'don’t show this again' checkmark in this alert box, I won’t be able to see if I should join more or is it just enough.

   Modal dialogs are very dated. They grab attention, they interrupt workflows, they yell at you. Most times we don’t need these as loud as they are — a whisper is nice.
   And Ai actually now has these, 'soft' messages, like the one we get when we modify a live shape — 'Shape expanded', at the top of the view, in a gray rectangle. Calm, non-intrusive, with auto-destruction timer. Nice!

   But there are other, legacy warnings and screams.
   The most annoying for me persoanlly is the one I get when I try to join a closed path (just in case, to… more

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3. Get rid of Tool Tips for known tools

   Please add a X to the big distracting Tool Tips. Clicking the X should hide the tip for that specific tool.

   This will keep the tips for less used tools, but gets rid of the annoying tips for tools that we are using for decades. It will personalize the help system.

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4. Please make a user manual / user guide available online

   Why isn't there a functional and useful user manual or user guide available online?

   The lack of issuing any type of user guide is a huge missed opportunity. It seems this task has been Offloaded to the Adobe community. Adobe used to consider its customers/clients ones who deserved professional, well-organized, easy-to-use, comprehensive instructions and guides. Whatever happened to supporting those who put/keep you in business? I guess in the software business that's progress ...?

   In today's digital/virtual world, it would be exceptionally easy to produce, share and update useful and robust supporting content. The current offering of tutorials is so basic, they're practically useless.

   Thank you,
   Dave

   Why isn't there a functional and useful user manual or user guide available online?

   The lack of issuing any type of user guide is a huge missed opportunity. It seems this task has been Offloaded to the Adobe community. Adobe used to consider its customers/clients ones who deserved professional, well-organized, easy-to-use, comprehensive instructions and guides. Whatever happened to supporting those who put/keep you in business? I guess in the software business that's progress ...?

   In today's digital/virtual world, it would be exceptionally easy to produce, share and update useful and robust supporting content. The current offering of tutorials is… more

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5. Remove size limitation on playing tutorial videos in the Discovery window

   Illustrator allows playing tutorial videos in the Discover panel (Help > Tutorials). However, the size of the video is constrained by the width constraint on the Discovery window. There is no apparent way to enlarge the video big enough to see the detail in the video to follow along with the tutorial. Tutorial videos should be able to be enlarged up to full screen. Many videos only appear to be accessible now through the in-app tutorial.

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6. Hint all Preferences options, even without (i) icon

   Some options in Preferences are mystery for new users, but the team believe only some (just 3!) should have a dedicated (i) icon to display a hover hint.

   No.

   ALL options should have a hover hint.

   How on Earth a user can guess what 'Show/Hide Rulers' does? It feels like it is the same as View > Rulers > Show / Hide Rulers, but no, it’s not! You have to search for it! (just rename this one already)

   Or what about enigmatic 'Enable Content Aware Defaults'? What are these? OK, pros know, Puppet Warp, Lorem Ipsum, Freeform Gradient control points. But why doesn’t Ai tell this contextually, right here and now?

   'Use Precise Cursors' — what is that? What, they are usually imprecise? No, it''s just crosshair (and it can be toggle with Caps Lock) — how about telling this?

   Some options in Preferences are mystery for new users, but the team believe only some (just 3!) should have a dedicated (i) icon to display a hover hint.

   No.

   ALL options should have a hover hint.

   How on Earth a user can guess what 'Show/Hide Rulers' does? It feels like it is the same as View > Rulers > Show / Hide Rulers, but no, it’s not! You have to search for it! (just rename this one already)

   Or what about enigmatic 'Enable Content Aware Defaults'? What are these? OK, pros know, Puppet Warp, Lorem Ipsum, Freeform Gradient control points.… more

   5 votes

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7. Display command assigned hotkeys in Discover panel’s search results

   When you search for a command in Discover panel, Illustrator gives you the results, but never actually tries to educate a user further with teaching him assigned keyboard shortcuts.
   Figma does it!

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   3 votes

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8. Make a more integrated way to report bugs

   Figma allows to report bugs directly from the web app.
   You go 'Help > Contact Us > Report a bug'. Then you fill out the form, directly in the app, provide steps, attach files... looks very similar to the approach Ai uses, but more streamlined, with no intermediate steps.
   Once it’s done, the dropdown is collapsed, and you are where you were at the moment.

   To report bugs in Illustrator you have to search for the way.
   First one should locate 'Help > Submit Bug/Feature Request'. This redirects you to the browser, to http://www.adobe.com/go/aiWishform/, which can redirect you (with a frightening autogenerated link) here to UserVoice — or kick to adobe.com, if you are lucky enough.
   Then you have to register at UserVoice, switch between two windows, make effort...

   The difference is not that big, but reporting in Figma is a small interruption, while in Illustrator is the whole story.

   Figma allows to report bugs directly from the web app.
   You go 'Help > Contact Us > Report a bug'. Then you fill out the form, directly in the app, provide steps, attach files... looks very similar to the approach Ai uses, but more streamlined, with no intermediate steps.
   Once it’s done, the dropdown is collapsed, and you are where you were at the moment.

   To report bugs in Illustrator you have to search for the way.
   First one should locate 'Help > Submit Bug/Feature Request'. This redirects you to the browser, to http://www.adobe.com/go/aiWishform/, which can redirect you (with… more

   3 votes

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9. AI Reference Guide - Downloadable

   I would love to see a return of a downloadable reference guide / user manual. I want the ability to read through it offline, occasionally print the page that's pertinent to my task, and have a book that is physically on my desk (not the desktop).. FYI, on this page (https://helpx.adobe.com/illustrator/faq.html), under Learning Illustrator > Where can I find the manual, the answer is: "You can find web and PDF versions of the Illustrator manual on the Illustrator Help page." I'm still looking for that PDF...

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10. Please print "User Guides" books again. You do not need to constantly update them:

    Physical "User Guide" books were far more quicker and easier to use to get answers to questions on how to use Adobe Illustrator. The book form could come out ever two years at most, including new updates, when it reaches a certain amount of pages, start a new volume. If you already have this online, or in a PDF format, please let me know where I can find it on your website and if you do have it online, does it have an "index" to look items up? Or just a search window? Thank you.

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11. Can I set the DPI? how can I rotate multiple selection vertically?
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12. Accessibility of tutorial videos, for users with hearing impairment

    I am a new creative cloud user and need to use Illustrator as part of my university course so wanted to access the learn ‘how to’ tutorials, but found the video tutorials for Illustrator does not have ‘closed captions’ nor printable version of the text. I checked some of the other Adobe programs within creative cloud and they are the same, so I contacted Adobe online chat who sent me on to an online dedicated adviser. I was then told no accessibility options available for the tutorial videos.

    Please could you pass my feedback to Adobe….

    Accessibility on the learn 'how to' video tutorials for all Adobe software and features, including Illustrator is very important to enable all users to access and be able to use features efficiently and quickly.

    As a creative cloud software user who has a hearing impairment, it would be helpful to have printable text of tutorial videos so they can be read alongside the tutorials or have closed captions, because I can’t hear what is being said,

    It is a real shame these are not fully accessible, as it has rendered all the tutorial videos useless for those with hearing impairments.

    Please can this be added as a feature on all tutorial videos across creative cloud.

    Otherwise, the adobe software looks impressive, it will just take me a lot longer to understand how to use each Adobe software item, and each part of each one.

    I am a new creative cloud user and need to use Illustrator as part of my university course so wanted to access the learn ‘how to’ tutorials, but found the video tutorials for Illustrator does not have ‘closed captions’ nor printable version of the text. I checked some of the other Adobe programs within creative cloud and they are the same, so I contacted Adobe online chat who sent me on to an online dedicated adviser. I was then told no accessibility options available for the tutorial videos.

    Please could you pass my feedback to Adobe….

    Accessibility on the learn… more

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13. Make the steps in the tutorial match the actual steps a person would take to achieve the finished product.

    The steps described in the tutorials do not match the actual steps taken in order to achieve the end product. My guess is this is to frustrate those who take advantage of the 7-day free trial into purchasing the monthly or yearly subscription. I think that stinks. How can a person judge whether or not they want to subscribe to the monthly or yearly plan if they can't even manage the tutorials? If your user menus have changed within the application, then the tutorials need to be updated to reflect this.

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14. Opening menu customization workflow

    As an option for those starting out with Adobe Illustrator, I would like to see you develop a master menu setup process to help me find all the tools I may need for my project. It could begin by asking me/allowing me to select from a list all the things I will want to do with a new project or a newly-opened image file, Adobe or otherwise.
    Those tools and options selected would appear in a dock-able menu window.
    Then, based on known user workflows of different experience levels, Illustrator could recommend additional tools and even tutorials for the different tools and workflows selected and added from known workflows. This would also include a plain-language "where is ____?" search window for users who do not know what everything is precisely called or which menu list in which something might be located.
    Again, this new project menu customization would be an option until a user is experienced enough to know where everything is located in the extensive tool menus.
    Thanks.

    As an option for those starting out with Adobe Illustrator, I would like to see you develop a master menu setup process to help me find all the tools I may need for my project. It could begin by asking me/allowing me to select from a list all the things I will want to do with a new project or a newly-opened image file, Adobe or otherwise.
    Those tools and options selected would appear in a dock-able menu window.
    Then, based on known user workflows of different experience levels, Illustrator could recommend additional tools and even tutorials for the different… more

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15. tell me how to use-the screen+what you show me MAKE NO SENCE THIS IS MY LAST TRY TO UNDERSTAND=IM READY TO GIVE UP=WHEN I DO,DO NOT ADVERTIS

    I am giving up-You have so much data on my mac-on my iPad pro-files that I have no clue who put them on Lenovo, from yous! Its been about 15 years ,Ive tried-I am 60! I cant Take it-you have no help for people like me=I have learning Disability,I look at your software =I see almost nothing possible to do?
    I can use sketch book-procreate, but Adobe its just foregin ,you offer no means for me to understand and its very sad- I need to make clean crisp lines- I need control+ in Procreate it all looks good then BANG IM IN RASTER AWFULLNESS. THISIS WHY IVE BEEN TRYING OVER AND OVER.
    LAST TIME i tried So much loaded to my mac book pro+ account! I cant get rid of this adobe software- Im fearing Im hacked by your partner? seller? I cant bring myself to use links,I just cant understand. Adobe is Linked to Wacom tablet that is broke-on Catalina. If you are leaving the format like it is on my I Pad I need to say goodbye FOREVER, I need all that software from you to be gone from my mac book pro+ I do not know what I did...Originally the software ran from Browser-then stopped working- then all those fonts-files and ???
    
    every where 100s of sub folders deeper and all over!
    I do not understand! Please Take it off Out of my Mac! Plus About CC?
    I dont know what files Accounts I have!
    strangers online tried to tell me for 7 years Im paying you for Acrobat?
    I do not even know what that is-or does.... Why did they say this?to upset me?

    Also-what was hat "photo shop "para Textile beta stuff?
    Im getting too many strangers emails I never used it-as soon as I agreed -I said NON-RETRACT! Things popped all over my mac!
    Please,
    can you explain what that was all about?
    and remove this software from mac book pro- I have no tablet anymore that is usable with mac, Not even ipad can use sidecar! Mac is too old"LIKE ME' and
    early 2015 no work with sidecar, only my iPad pro 12.9" would work...I purchased my MacBook pro in 2016? yet its a 2015?model? I don't understand how that is ok,but its my reality....

    I am giving up-You have so much data on my mac-on my iPad pro-files that I have no clue who put them on Lenovo, from yous! Its been about 15 years ,Ive tried-I am 60! I cant Take it-you have no help for people like me=I have learning Disability,I look at your software =I see almost nothing possible to do?
    I can use sketch book-procreate, but Adobe its just foregin ,you offer no means for me to understand and its very sad- I need to make clean crisp lines- I need control+ in Procreate it all looks good then BANG… more

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16. Illustrator CC 2018 download support

    Hello, I used to use Illustrator CC 2018 on my work computer. It was having trouble opening AI and PDF files. I uninstalled the program and now I can't even install it back on the computer due to the program no longer being supported for download. 2018 was only 2 years ago. This is a huge problem for your users. Maybe have some kind of warning or do the right thing and offer support for programs older than 2 years.

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17. Please HELP in Captions Add Chinese.

    n option You can only choose English , French , Dutch and Korean. No option for Chinese. Please help add Chinese too

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18. Have a panel that shows info and keyboard modifiers for the current tool

    All Adobe applications are quite complex beasts, and what all the tools do and particularly what holding different modifiers or keys do can be quite arcane.

    I imagine a panel you can have open on the side, and it will show information and the modifier options for the currently active tool.

    For instance for the Star tool, it can say what Shift, Option and Command keys do, and that you can press Arrow Up and Arrow Down to increase the number of points as you drag.

    Pro users can keep the panel closed, but it can really help new users who want to discover the full power of the tools.

    All Adobe applications are quite complex beasts, and what all the tools do and particularly what holding different modifiers or keys do can be quite arcane.

    I imagine a panel you can have open on the side, and it will show information and the modifier options for the currently active tool.

    For instance for the Star tool, it can say what Shift, Option and Command keys do, and that you can press Arrow Up and Arrow Down to increase the number of points as you drag.

    Pro users can keep the panel closed, but it can really help new users… more

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19. Better Customer Care

    How about better customer follow up?

    I've had4 on-line tech support "episodes" over MANY, MANY hours, only to have the tech tell me nothing is wrong with Illustrator. I've asked to escalate the case with a follow up call from Senior Support TWICE (See attachments). We agreed on a call back time/day/number and I have not had any follow up from Adobe.

    Please get your act together! From what I've been reading on line, people's patience is running thin.

    Adobe! Are you listening?

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20. Please solve my problems.thank you

    Please solve my problems.thank you

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