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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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623 results found

  1. svg not opening correctly in Illustrator CC

    When opening a .svg file Illustrator (creative cloud 2018) is opening a blank canvas. However a co-worker who is working off a previous version of illustrator (2015 I think) is able to open the file correctly.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  2. Flickering cursor icon and Unresponsiveness (High Sierra 10.13.4)

    Got a new Mac running 10.13.4, installed adobe CC completely fresh. Illustrator is very slow, often comes to a complete stall / irresponsive, and I have to constantly restart the application. And even after the restart, it is still very slow. I turned off everything, including the GPU performance and other things it didn't help at all. The cursor flickers for several tools. It has become very unuseable and drag the time I normally would be able to finish a project by 2x at least.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Can you please check if Dictation is on your MAC. We are aware of an issue where Dictation software was interfering.
    If this does not work, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. Applying a new graphic style duplicates paths into hidden groups when exported into SVG

    This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.

    I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  4. Clipping Mask

    Every time i try to create a clipping mask, it says in order to create a clipping mask i have to have more then one object in the clipping which i do but it still doesn't work.

    2 votes

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    1 comment  ·  Clipping, Intertwine  ·  Admin →
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  5. crashing, will not open at all

    Cannot get illustrator to open. Latest version.

    Crash report attached

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    I do have one suggestion – please reset preferences and try again. Found the following in your crash report.

    terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
    abort() called

  6. Rotation tool doesn't stick while I try to change the anchor point

    Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  7. Blending Modes BUG in Ai

    1. Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
    2. The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
    3. Expected…
    2 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. Restart every 1 min to fix a bug – Illustrator Font Panel Bug

    Adobe Illustrator always show the default font Myriad Pro no matter which typeface/font you are using. Also Fonts and weights that you are using disappear from the dropdown of the font.

    The only way of fixing it is to restart illustrator every 1 min.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  9. Align to artboard not working for svgs added through File/Place

    I added an svg to use (with File/Place) and wanted it to be centered. After clicking to align to artboard and clicking the Horizintal Align Center button it never actually centers. It moves a bit each click until it stops working all together (almost parabolic as seen in the attached gif).

    Everything worked fine on objects created from within that file

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  10. Slow on iMac

    I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.

    Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.

    I have a low spec 5 year old pc laptop, the files run better on that...
    Please help!

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  11. Rasterizing artwork Overprints being discarded

    When you rasterize art that has overprints the overprints are being discarded.
    Illustrator CC2018 22.1
    See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. Font Suggestion/Preview Font NOT Working on MAC's

    I select a text box on my art board and go to the character palette to change the font. I was able to use the arrow keys up and down and see the font change on the art board. This feature no longer works with CC2018 Mac.

    Or I was able to start typing a font name into the Character Palette and suggestions would pop up. This feature no longer works with CC2018 Mac.

    I find this very irritating and a difficult way to work. This only happens on my MAC, my PC still works.

    Can anyone help me with…

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  13. Illustrator | Free Template Download Error

    1-Adobe Illustrator CC 2018
    2-Trying to download free template from print tab
    3-I expected the template to download like all the other templates I have downloaded
    4-I got an error message
    5-This is a screenshot of my error message

    Thank you.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  14. Cannot turn on GPU performance, NVIDIA card

    Cannot turn on GPU performance on Nvidia card
    My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
    Please fix it, thanks

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  15. Consistent repeat crashes

    Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

    I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

    I check the task manager and sure enough it's not responding and I have to force quit…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  16. shortcut delay

    in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  17. Cmd + Opt + Space to call Zoom tool is broken

    The shortcut for the Zoom, "Space + Cmd + Opt" is broken... It's a selection's tool which appears, I don't change my shortcuts.

    Illustrator 22.0.1 on MacBook Pro OS High Sierra 10.13.3

    2 votes

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  18. Illustrator has crashed twice in the past hour (and multiple times today)

    I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!

    2 votes

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    2 comments  ·  Other...  ·  Admin →
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  19. Sizes and coordinates get distorted in SVG export

    Adobe Illustrator CC on Mac OS
    I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
    I used the "Export as..." function with Decimals set to 2.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  20. Freeze screen

    Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
    The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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