Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
646 results found
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Shape tools lagging and leaving mark when resizing
I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.
2 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Adobe Illustrator CC 2018 for mac crashes when opening file
My idea is for Adobe to actually fix the problem; I've followed every linked fix to the letter and Adobe Illustrator CC 2018 for mac will open normally. But, when I try to open any file, I get the spinning pinwheel of death and have to Force Quit (Not Responding). Please provide an actual fix. Thanks
Adobe Illustrator CC 2018 for mac (v22.1)
Macbook Pro (Retina, 15 inch, Early 2013)
2.7 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel HD Graphics 4000 1536 MB2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Transform grayed out
Very frequently (might be even 50 percent of the time) when I select an object the "Transform" and "Arrange" options in the "Object" menu (as well as the associated keystrokes) are grayed out as unavailable. When I deselect the menu and then select the menu again the "Transform" and "Arrange" options have magically become available. Selecting the menu a second time always "fixes" this.
2 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator 22.1 crashes on quit
Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
My configuration
Windows 10 1803 (build 17134.1)
Illustrator 22.1
Creative Cloud 4.5.0.331Thanks in advance
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 'unexpected' quitting
Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.
Process: Adobe Illustrator [5601]
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 21.1.0 (21.1.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [5601]
User ID: 502Date/Time: 2018-05-10 12:17:12.115 +0530
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1Time Awake Since Boot: 19000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS…2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Jpg Image Won't Place in Illustrator 22.1
I'm using a MacBook Pro Mid 2012. I've updated all of my apps. For some reason my JPG image won't place in Illustrator 22.1
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
svg not opening correctly in Illustrator CC
When opening a .svg file Illustrator (creative cloud 2018) is opening a blank canvas. However a co-worker who is working off a previous version of illustrator (2015 I think) is able to open the file correctly.
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Flickering cursor icon and Unresponsiveness (High Sierra 10.13.4)
Got a new Mac running 10.13.4, installed adobe CC completely fresh. Illustrator is very slow, often comes to a complete stall / irresponsive, and I have to constantly restart the application. And even after the restart, it is still very slow. I turned off everything, including the GPU performance and other things it didn't help at all. The cursor flickers for several tools. It has become very unuseable and drag the time I normally would be able to finish a project by 2x at least.
2 votesCan you please check if Dictation is on your MAC. We are aware of an issue where Dictation software was interfering.
If this does not work, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Applying a new graphic style duplicates paths into hidden groups
This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.
I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Clipping Mask
Every time i try to create a clipping mask, it says in order to create a clipping mask i have to have more then one object in the clipping which i do but it still doesn't work.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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crashing, will not open at all
Cannot get illustrator to open. Latest version.
Crash report attached
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
I do have one suggestion – please reset preferences and try again. Found the following in your crash report.
terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
abort() called -
Rotation tool doesn't stick while I try to change the anchor point
Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.
2 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Blending Modes BUG in Ai
- Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
- The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
- Expected…
2 votesPlease get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Align to artboard not working for svgs added through File/Place
I added an svg to use (with File/Place) and wanted it to be centered. After clicking to align to artboard and clicking the Horizintal Align Center button it never actually centers. It moves a bit each click until it stops working all together (almost parabolic as seen in the attached gif).
Everything worked fine on objects created from within that file
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Slow on iMac
I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.
Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.
I have a low spec 5 year old pc laptop, the files run better on that...
Please help!2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Rasterizing artwork Overprints being discarded
When you rasterize art that has overprints the overprints are being discarded.
Illustrator CC2018 22.1
See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.2 votesI am closing the ticket due to lack of response.
Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Font Suggestion/Preview Font NOT Working on MAC's
I select a text box on my art board and go to the character palette to change the font. I was able to use the arrow keys up and down and see the font change on the art board. This feature no longer works with CC2018 Mac.
Or I was able to start typing a font name into the Character Palette and suggestions would pop up. This feature no longer works with CC2018 Mac.
I find this very irritating and a difficult way to work. This only happens on my MAC, my PC still works.
Can anyone help me with…
2 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedHi,
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
With best Regards,
Raghuveer Singh -
Illustrator | Free Template Download Error
1-Adobe Illustrator CC 2018
2-Trying to download free template from print tab
3-I expected the template to download like all the other templates I have downloaded
4-I got an error message
5-This is a screenshot of my error messageThank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot turn on GPU performance, NVIDIA card
Cannot turn on GPU performance on Nvidia card
My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
Please fix it, thanks2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Consistent repeat crashes
Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.
I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.
I check the task manager and sure enough it's not responding and I have to force quit…
2 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedWe are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team
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