Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
400 results found
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Align box keeps disappearing
The Align box keeps disappearing when I click its tab. I have to keep clicking other tabs before it randomly appears again.
2 votes -
Type objects duplicated on top and converted to outlines
Sometimes when opening up a file, type objects are copied and placed exactly above the original type object, and converted to outlines. There are sometimes anywhere from 1 to 3 duplicated objects. It usually affects every type object in the document. The same issue has been affecting my colleagues' computers, and we often work off of the same documents and share them with each other.
We all have 15" MacBook Pros, using either Illustrator version 2018 or 2019, on Mojave.
2 votesDoes this problem happen with the latest Illustrator build?
If it does — please provide additional information:
1. What is the format of the document used, .ai or .pdf?
2. Does it happen with all the the type objects in a document, or only for some specific fonts, or point / area type only?
3. Do these have any effects or custom appearance applied?
If you have a chance to create a test file with this issue reproducible — please share it in the comments.
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Anchor Point tool doesn’t reshape straight segments
Anchor point tool does not allow me to bend the straight line by dragging the path to convert it to curve. is this a bug?
2 votesDirect Selection tool won’t reshape straight segments but move them, but Anchor Point Tool should work on these.
Can you recheck this, please?
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Unable to save Illustrator file as SVG using artboards
We use Illustrator to draw lots of icons.
If we place each icon on an artboard and try to save each artboard to a file by selecting Save as > SVG > Use artboards > All, we expect multiple icons to be saved to multiple SVG files.We actually get multiple SVG files, but each SVG contains all layer names from the original file and one SVG icon.
It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.
2 votesNils, please try export svg through File > Export > Export As > SVG and let us know the result
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Line Segment tool not working, unable to access
Line Segment tool not working, unable to access
2 votesIs this still a problem for you?
Please share more details on this if yes, please
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Objects behind clipping mask cannot move outside of drawing area
What is the point in a clipping mask if the objects behind it cannot fall off the drawing area? May as well use Microsoft Paint to be honest
2 votes -
JPG Import bug CC 2019
macOS 10.13.6
Ai 23.0Try to open or place a .jpg or .jpeg file
-> Error-Message "File could not be read because there was an error"Does work with other images. I attached the original image.
(After running the image through imageOptim the import works)
2 votesHi Jan,
Thanks for logging the issue.
Is it possible to share the source JPEG file with the AI team at:
sharewithaiATTHERATEadobeDOTcomIf possible please also do share the steps that how you created the JPEG file.
With Best Regards,
Illustrator Team -
Currently selected artboard not automatically highlighted as per normal
Running Mac 10.13.6 and AI 22.1
In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.
In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…
2 votesPlease confirm if this bug does not longer happens in the latest versions of Illustrator.
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3d extrude and bevel problem
Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.
2 votesPlease follow the steps listed in the below link and share the crash dump and system information
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
Illustrator Team -
Targeting and moving selections between layers
I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.
I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.
I'll need to revert back to Illustrator CC 2017, and can only hope and pray…
2 votesIf this still happens to you in the latest build, please share more details on the behavior, record a video, attach a test file.
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"Export as" not working as expected
When I use File > Export > Xxport as ...e.g. png, using the "Use artboards" function the "Save As" dialog isn't working properly...
Firstly, it doesn't save the name I typed exactly... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird...
Secondly, if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...
2 votesIf you still have the problem, please share a test file and a strict chain of steps to reproduce the problem, ideally with a video attached the team can follow. Please mention the exact names for the files already existing in the target folder also, if it matters.
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adobe illustrator link images broken between mac and windows client
adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)
2 votesPlease tell more about this: what files are linked, where are they located, what is the file structure of the project in general, full specs of both OSs involved.
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Artifacts that shouldn't be there
I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
It is not shown after rendering the image though.
It occurs sometimes, and could be disturbing.Latest in CC 2018-01
2 votesIf this problem is still an issue, it’d be necessary to provide a test file, full OS and hardware specs, including GPU and the driver, so that the team can try to reproduce it.
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Layer Panel is blank & not representing any layer panel icons or titles
Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.
Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.
2 votesSorry to hear that you are facing this issue. Can you please check layer options dialog?
From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.Also “Show Layers Only” check box should be deselected.
let me know if this solves your problem or not?
Thanks
Anish Kumar
Illustrator Team -
Font name not suggested when typing in
When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.
2 votesHi Love,
sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?
If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.
Thanks
Anish Kumar
Illustrator Team -
Show Tints/Shades menu issue
Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.
2 votes -
Borders_Dashed Treatment Changes Spot Color to Process
I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.
2 votes -
Save as opens an empty window
When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.
1 vote -
1 vote
Please tell more.
Share a video recording provide test files, explain the problem in details, share OS and hardware specs, along with the Illustrator version.
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1 vote
Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.
- Don't see your idea?