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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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162 results found

  1. MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

    MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

    1 vote

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  2. Uneven stroke widths using width tool

    Using width tool, stroke comes out uneven, even though system claims it is the same on both sides of the path. This only happens on one side of the stroke, not sure if it's at the beginning or end of the stroke. This only happens when width is adjusted at the very end of the stroke; adding a node just before the end of the stroke and adjusting that way functions properly.

    0 votes

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    1 comment  ·  Strokes  ·  Admin →
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  3. 特定のデータで印刷ができない

    あるデータで印刷をするとメーターが100%で止まってしまい、印刷ができません。
    しばらく待ってもプリンターが反応せず困っております。(プリンターダイヤログにも表示されません。)

    これ以外のデータは正常に印刷可能です。

    キャンセルを押すとフリーズしている様子もなく、普通に印刷キャンセルされます。
    新規ドキュメントを作成し、コピー貼り付けしてみましたが、それも同じ症状です。

    データ自体は他に比べ極端に重いデータでもなさそうです。(41956KB)

    また、他のPC環境でも試しましたがどのPCを使っても同じ症状で、
    そのデータの中の一部パスデータをラスタライズしたり、データ自体をPDF化すると印刷が可能でした。
    出来ればPDF化などせずに印刷をしたいです。
    何か解決方法がございましたらご教示をお願いいたします。

    <環境>
    PC:Windows 10 Pro
    バージョン:22H2
    プロセッサ:Intel(R) Core(TM) i7-8700T CPU @ 2.40GHz 2.40 GHz

    illustrator CC v28.5

    1 vote

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    0 comments  ·  Print  ·  Admin →
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  4. 選択したオブジェクトのバウンディングボックスがずれる

    いつもお世話になっております。
    非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。

    本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。


    シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
    ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。

    【添付画像参照:Illustratorbugimg.jpg】


    【PC環境】
    Windows 10 Pro(バージョン:21H2)64bit

    数々の要望にご対応いただいております皆様に感謝しております。

    何卒、宜しくお願いいたします。

    4 votes

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  5. 変形パネルが少し欠ける

    どれだけパネルを広げても角丸の下部分が少し欠けた状態で表示されます

    1 vote

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  6. PDF export misses

    After performing "Save a copy" and choosing the PDF, the PDF created does not contain all the art of the artboard. It seems random with no consistency as to what is affected.

    - Sometimes ungrouping helps, 50%. Most often I have to delete the art and replace it.
    - Could even be the same art that appears on another page, so its not errors in the art.
    - Could be copy or vector work.
    - Does not matter if its save as smallest size or other size

    1 vote

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    The team would need the test file you can reliably reproduce the problem, the steps to reproduce it, the exact OS specs and the version of Illustrator used. A video can also help to study the issue.

    If you can share the file publicly — please attach it in the comments. If if you are not allowed to do so or you do not want to make it public — you can send it over to sharewithai@adobe.com

  7. 細線に対する線幅プロファイルが正常に適用されない

    macOS10.15.7/ver.26.3.1

    再現手順
    1. 10mm程度の線分を描画する。
    2. 線幅を0.41mmに設定し、線幅プロファイルをアーチ状(デフォルトプリセットの6番目)のものを適用する。
    3. 歪んだ状態で適用される。パスのアウトラインを行うと歪んだ状態でアウトライン化される。

    期待する結果
    ver.25の様に適用した線幅プロファイルが正常に適用される。

    実際の結果
    細線では線幅プロファイルが正常に適用されない。
    また、過去のバージョンで作成されたデータではデータを開いただけでは正常な表示となりますが、編集作業の影響で形状が歪みます。これは付近のオブジェクト操作の影響によって生じる場合もあり危険です。線幅と長さの比率に相関関係がありそうですが現象の特定には至っておりません。

    以下のコミュニティページもご参照ください。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/線幅ツールで調整した十分な長さの線に対して-線幅を細くすると正しく表示されない/td-p/12956489

    23 votes

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    3 comments  ·  Strokes  ·  Admin →
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    Hi All,


    Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.


    Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue


    Warm regards,

    Illustrator Team

  8. 1 vote

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  9. コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使うと保存画面がリセット

    コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使い、テキストの一部を選択しようとすると保存画面がリセットされてしまう。Creative Cloudに保存時には発生しない現象。

    1 vote

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  10. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed…

    3 votes

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  11. トラックパッドでの拡大縮小が出来ない

    トラックパッドの2本指でのピンチで拡大縮小が
    起動後、暫くすると出来なくなる。

    2 votes

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    Need More Info  ·  1 comment  ·  Actions  ·  Admin →
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  12. Adobe Fontが時々使えない

    契約は問題ないはずなのですが、Adobe Fontが時々使えなくなり、既存フォントで置き換えられてしまい、しばらく利用できなくなります。

    1 vote

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  13. パスのオフセットが出来なくなってしまった

    文字をアウトライン化して、パスのオフセットを実行すると全部同じ色になってしまう。色の変更をしても内側外側全て同じ色になってしまう

    1 vote

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  14. 1 vote

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    1 comment  ·  Snapping  ·  Admin →
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  15. Stroke width is scaled along with the element it is applied to

    The stroke width is scaled along with the element it is applied to (transform="scale(sx sy)") if the scale values (sx, sy) are different. Stroke width is not scaled if the scale values are the same. Ideally stroke should not be scaled.
    Workaround for the browser is to use vector-effect='non-scaling-stroke' attr, but it is still not being supported by AI.

    1 vote

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    0 comments  ·  Strokes  ·  Admin →
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    This need some clarification.

    I don’t think I can understand the problem.

    Illustrator is capable of scaling strokes with object, it the corresponding option is checked. When it’s enabled, it does not differ between uniform and non-uniform transformations. So, is it a feature request and not a bug report, or am I missing the point of it?

  16. 上書き保存時に時々保存前のaiデータが勝手に複製される

    バージョンはCC2022です。
    「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」(0部分は任意の数字)というファイルが時々勝手に複製されます。
    削除しようとしても「権限がありません」と出て消せません(再起動すると消せるようになることがあります)
    バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。

    1 vote

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    Need More Info  ·  PCM Miyuki responded

    Kaho T 様 sy


    お手数ですが、一度こちらのAdobe Support Communityにございます内容をお試しいただけないでしょうか。

    https://adobe.ly/3DdlOSz

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  17. リンク画像が開かない

    イラレ上でリンクパネルの鉛筆マークを押しても、フォトショップデータ(元画像)が開かない

    1 vote

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  18. 和文組版、縦組みでタブ設定した後の文字を「縦中横」にするとクラッシュする。

    和文組版中、縦組みの文字列でタブ設定した後の半角英数字を「縦中横」で縦にしようとするとアプリケーションがクラッシュする。また、「縦中横」設定した文字の前にタブを打ち込むと同じようにクラッシュする。

    2 votes

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    Need More Info  ·  PCM Miyuki responded

    簑原圭介 様

    Illustrator デスクトップ版をいつもご利用いただき誠にありがとうございます。

    いただきました内容が発生した際にお使いのIllustratorのバージョンをお知らせいただけますでしょうか。


    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  19. Font Height Options misbehave with rounded fonts

    Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

    I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

    Take a look at the file and the picture attached.

    When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

    But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

    12 votes

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    Hi All,

    Thanks for reporting the issue .
    We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

    1)Kindly provide a video recording , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Warm regards
    Aishwarya G Gadodia
    Illustrator Team

  20. bmp

    bmpへの書き出しをしても、「ファイルが壊れています」となり、読み取りができない状況になっています。

    1 vote

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    Need More Info  ·  PCM Miyuki responded

    syuichi okamoto さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

    1. お使いのオペレーティングシステム(マシンスペック)および Adobe ・Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順:
      ・フォント名など
    3. 追加の情報がございましたら追記をお願いいたします。
    4. (必要に応じて)スクリーンショットまたはビデオをアップロードしてください。

    どうぞよろしくお願いいたします。


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