173 results found

1. Recovery opens Print.ai document profile instead of restoring a document after crash

   This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been modified with the accurate date/time but is empty. I've already mourned the loss of my files but was curious if anyone else is having the same issue?

   This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been… more

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Elizabeth, the team suspects that can be triggered by moving the original file to another folder while it’s still opened.

   Then, if Ai crashes, if can’t properly locate it and it leads to this exact problem.

   Does it sound like something that could have been the case?

2. Version 2025 crashes more than usual and freezes when a pen used with tablet

   With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi ,

   Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:

   • Wacom tablet configuration (model and driver version)
   • When you first noticed the issue
   • Is the issue consistently reproducible? (i.e., does it happen every time?)
   • Machine's OS and GPU specifications

   If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.

   We appreciate your cooperation and look forward to assisting you.

   
   

   Regards,

   Aishwarya G Gadodia

   Illustrator Team

3. SVG Save As 'SVG Code...' not same as marked up saved SVG. This now matches Export As SVG

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {
   fill: #fff;
   }

     .cls-1, .cls-2 {
       stroke: #000;
       stroke-miterlimit: 10;
     }
   
     .cls-2 {
       fill: none;
     }
   </style>
   

   This is the same format you get on File Export, Export As SVG.

   I now have to copy and paste the SVG code from the preview when clicking 'SVG Codes...' instead of being able to save as SVG.

   I need the format using the style tags in SVG and the stX CSS for my use case.

   Clearly there is an issue when the save preview and the actual save result in a different structure.

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This change is intentional. The team aims to improve the way SVG is generated (speed, size, redundancy, etc.) and merge current both code branches into one.

   Since some workflows heavily rely on the way the code structure is organized, the team tries to gather feedback on it.

   Please describe what engine changes affect you and why.

4. Struggling with Invisible Geometry when mapping a 3D object

   I’m having a trouble with this invisible geometry. It just doesn’t work for a cross object. Either I’m doing something wrong or I don’t know.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   A test file is needed along with full specs of your system, including GPU model and its driver’s version.

   Please share it in comments if you are OK with it, or send it to sharewithai@adobe.com (in this case please put the link to this report in the body of the email for tracking purposes:

   http://illustrator.uservoice.com/forums/601447/suggestions/49048304)

5. Scrollbar breaks using stylus (windows/wacom)

   While I'm using a stylus, if I use the scrollbar, illustrator acts as if I haven't released from the scroll bar and continues to wildly scroll, and all other features including closing the program are inaccessible. This continues even if I tab out of the program and doesn't stop until I force quit illustrator.

   • 

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi ,

   
   

   Thanks for reporting the issue, but we are unable to reproduce the issue at our end and would need more information such as the AI build with which the issue started, Wacom device configuration, and OS details of the machine where the issue is observed.

   
   

   Regards,

   Aishwarya G Gadodia

   Illustrator Team

6. MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

   MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht

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   2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Gerald, please share an example. Without a test file an investigation can’t start.

7. Uneven stroke widths using width tool

   Using width tool, stroke comes out uneven, even though system claims it is the same on both sides of the path. This only happens on one side of the stroke, not sure if it's at the beginning or end of the stroke. This only happens when width is adjusted at the very end of the stroke; adding a node just before the end of the stroke and adjusting that way functions properly.

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please provide a test file with the path that gives these results along with full specs for OS and GPU.

8. 特定のデータで印刷ができない

   あるデータで印刷をするとメーターが100％で止まってしまい、印刷ができません。
   しばらく待ってもプリンターが反応せず困っております。（プリンターダイヤログにも表示されません。）

   これ以外のデータは正常に印刷可能です。

   キャンセルを押すとフリーズしている様子もなく、普通に印刷キャンセルされます。
   新規ドキュメントを作成し、コピー貼り付けしてみましたが、それも同じ症状です。

   データ自体は他に比べ極端に重いデータでもなさそうです。（41956KB）

   また、他のPC環境でも試しましたがどのPCを使っても同じ症状で、
   そのデータの中の一部パスデータをラスタライズしたり、データ自体をPDF化すると印刷が可能でした。
   出来ればPDF化などせずに印刷をしたいです。
   何か解決方法がございましたらご教示をお願いいたします。

   ＜環境＞
   PC：Windows 10 Pro
   バージョン：22H2
   プロセッサ：Intel(R) Core(TM) i7-8700T CPU @ 2.40GHz 2.40 GHz

   illustrator CC v28.5

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team would need to see into the document and know about your printer. Please send both the file and the specs via sharewithai@adobe.com

9. PNG import broken

   Illustrator 25.4.8. (on macOS 10.14.6) can't import PNG files any more. For PNG files that have already been placed in previous versions, Illustrator reports a broken link and doesn't allow to relink. (PNG import worked fine in the previous version of Illustrator.)

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   12 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If this issue still happens for you, please share a PNG image that Ai fail to place. You can do this directly in the comment or send it over to sharewithai@adobe.com if you are not allowed to share it publicly.

   There is a separate report on failing specifically with 1-bit PNGs you can upvote also, if it’s your case.

10. 選択したオブジェクトのバウンディングボックスがずれる

    いつもお世話になっております。
    非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。

    本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。

    ---

    シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
    ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。

    【添付画像参照：Illustratorbugimg.jpg】

    ---

    【PC環境】
    Windows 10 Pro（バージョン：21H2）64bit

    数々の要望にご対応いただいております皆様に感謝しております。

    何卒、宜しくお願いいたします。

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    4 votes

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    Need More Info  ·  4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. 変形パネルが少し欠ける

    どれだけパネルを広げても角丸の下部分が少し欠けた状態で表示されます

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    Need More Info  ·  5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. PDF export misses

    After performing "Save a copy" and choosing the PDF, the PDF created does not contain all the art of the artboard. It seems random with no consistency as to what is affected.
    
    - Sometimes ungrouping helps, 50%. Most often I have to delete the art and replace it.
    - Could even be the same art that appears on another page, so its not errors in the art.
    - Could be copy or vector work.
    - Does not matter if its save as smallest size or other size

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team would need the test file you can reliably reproduce the problem, the steps to reproduce it, the exact OS specs and the version of Illustrator used. A video can also help to study the issue.

    If you can share the file publicly — please attach it in the comments. If if you are not allowed to do so or you do not want to make it public — you can send it over to sharewithai@adobe.com

13. 細線に対する線幅プロファイルが正常に適用されない

    macOS10.15.7/ver.26.3.1

    再現手順
    1. 10mm程度の線分を描画する。
    2. 線幅を0.41mmに設定し、線幅プロファイルをアーチ状（デフォルトプリセットの６番目）のものを適用する。
    3. 歪んだ状態で適用される。パスのアウトラインを行うと歪んだ状態でアウトライン化される。

    期待する結果
    ver.25の様に適用した線幅プロファイルが正常に適用される。

    実際の結果
    細線では線幅プロファイルが正常に適用されない。
    また、過去のバージョンで作成されたデータではデータを開いただけでは正常な表示となりますが、編集作業の影響で形状が歪みます。これは付近のオブジェクト操作の影響によって生じる場合もあり危険です。線幅と長さの比率に相関関係がありそうですが現象の特定には至っておりません。

    以下のコミュニティページもご参照ください。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/線幅ツールで調整した十分な長さの線に対して-線幅を細くすると正しく表示されない/td-p/12956489

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    22 votes

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    
    

    Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

    
    

    Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue

    
    

    Warm regards,

    Illustrator Team

14. NO CHARGE LIBRARY, ERROR.
    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is pretty unclear what is happening.

    Can you please provide more info?

15. コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使うと保存画面がリセット

    コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使い、テキストの一部を選択しようとすると保存画面がリセットされてしまう。Creative Cloudに保存時には発生しない現象。

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

    Is there a reason this same PDF is no longer able to open in the new Illustrator?

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

    The team will investigate it. No investigation can start without the actual file.

17. トラックパッドでの拡大縮小が出来ない

    トラックパッドの２本指でのピンチで拡大縮小が
    起動後、暫くすると出来なくなる。

    2 votes

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    Need More Info  ·  1 comment  ·  Actions  ·  Delete…  ·  Admin →
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18. Adobe Fontが時々使えない

    契約は問題ないはずなのですが、Adobe Fontが時々使えなくなり、既存フォントで置き換えられてしまい、しばらく利用できなくなります。

    1 vote

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. パスのオフセットが出来なくなってしまった

    文字をアウトライン化して、パスのオフセットを実行すると全部同じ色になってしまう。色の変更をしても内側外側全て同じ色になってしまう

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

    Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

    Also, dot grids are displayed a little bit shifted towards objects that are snapped and aligned to this grid

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Can’t reproduce. Please provide more info, about your OS, GPU, and screenshots of the 'shifting towards objects' you refer to.