Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
400 results found
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Linked Text Boxes DEFORM
When spreading text over more than one text box, the first one is fine, but any consecutive one deforms so the copy is stretched.
1 voteThe problem was probably caused by scaling area type objects with another art selected. Illustrator treats these selections differently. Take a look in the comments for a more detailed explanation and demonstration.
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Change case feature not working.
I am trying to change from uppercase to lowercase. Using 26.5.1 (64-bit) version. I wish I had not upgraded as it crashes every few minutes. Steps: highlight text; Type-->Change case-->lowercase. (In the attached video the Type drop down does not appear in the recording; follow the mouse.
1 voteToni, for some reason you have All Caps option enabled in the Character panel for this particular text selection (or rather the whole type on path object).
Once disabled, Ai stops to force the capitalization for it, and the result of Change Case commands start to be visible.
I agree though it can be tough to discover.
If anyone else happen to have this exact problem — please add your votes, so the team can get data on reviewing this in the future.
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Font compatibility issues between different iOS and Illustrator versions
My one system is on Mojave (10.14.6) running 25.4.8 illustrator. The other system is on Monterey (12.3.1) running 26.5 illustrator. And I have downloaded and installed Petrona font from Google fonts on both the systems.
Now when I try to open the file (that was created on Mojave) on Monterey I'm prompted for missing fonts! This compatibility issue is making it very difficult for me to work across my devices.
1 voteAs it turned out, the font was installed as a static weights collection on one system, and as a variable one on the other. Illustrator didn’t provide enough clarification on this.
However, please vote and comment if you have the same problem.
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Unit increments are not correct
I set my keyboard increments at 0,1 mm so when I click on an object I can move it by that amount, or when I use the shift-key it moves with 1 mm. However, it moves with 1 pt increments. Very annoying.
1 voteThe issue got resolved with a fresh installation.
In case the same happens to you — please check all the snapping options in the View menu, especially Snap to Pixel, and the Keyboard Increment value in Preferences > General.
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Malwerkzeuge (Pinsel/Buntstift) übernehmen nicht die vorherigen Einstellungen
Ich möchte mit dem Bunststift zeichnen und habe dabei die Kontur, die Farbe und das Profil eingestellt. Beim nächsten Strich werden diese Eigenschaften nicht übernommen. Ich muss jedes mal die Eigenschaften neu auswählen... das kann ja jetzt nicht sein? Das hat vorher einwandfrei funktioniert.
Wäre sehr dankbar für eine Tipp/Lösung!1 voteThis can be toggled in the Appearance panel’s menu with the 'New Art Has Basic Appearance' option.
See the comments for details.
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Can't Access a Saved File from a folder in Google Drive
The Issue:
I saved an illustrator file then closed the program. After some days, I reopened the program. I could see the preview thumbnail showing my latest edit but when I clicked on it to open, it went back to a much earlier version of the file. This has now happened twice. Please help if you have solved this successfully.Details:
Illustrator 26.2.1 (64-bit)
OS: Windows 10
RAM: 12GB
Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz1 voteIt turns out the folder is managed by Google Drive, and it restored a previous version for some reason.
If you had problems like this too — please comment.
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Cannot open AI or EPS files just exported from AI
I'm trying to export some vector files from AI, which I've done countless times before and had no problems...
Right now when I save the file as AI and EPS, it shows up in my saved folder as a blank file. When I open the properties from it's saved folder it still shows as AI, however I'm not able to open it with AI or any other applications.
I'm stumped and don't know what I can do next.
1 vote -
CMYK Files Colors are Displaying as RGB in Illustrator 2022 Version 26.0.1
(Illustrator 2022) Open a new CMYK file, create a box, color Breakdown "87-75-0-0 "select the same CMYK color Breakdown "87-75-0-0 " (In Color Picker) that is clearly showing a darker color then what is behind the open select box.
Screen Shot 2
Open a new CMYK file in Illustrator (2021). Same process as above, now CMYK colors appear correct.1 voteIf this happens for you, make sure you have the same color settings setup in both versions (Edit > Color Settings).
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New text set to wrong language
Everytime I create a new text using the text tool, the language for the text is set to "English: EUA", but both my Illustrator settings and my document settings are set to "Portuguese: Brazil".
I don't believe that there is a THIRD place where I need to configure this, so I imagine that it's a bug. Also, my Illustrator it's updated, but I've been experiencing this for a while.
1 voteThe problem was in a modified default Character / Paragraph Style. Please refer to comments for the details.
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Guides are invisible
The update made my guides disappear unless I click on the object or artboard. It would be OK, but when I use the arrows to move the guides they disappear and I can't see how far I have moved them. May I change this update back to how it was.
1 voteIf it happens to you, check if you have your edges on: View > Show Edges
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Pen Tool: Close path Changes Handles
Mac Mojave 10.14.6
Illustrator 25.4.1When drawing with the pen tool, closing paths changes the initial path/handles drawn. This occurs every time the initial point plotted is a "click and drag."
I tried to upload a screen recording (.mov) but it won't let me.
1 vote -
Communicating with Adobe
Hi Adobe people,
I have a question about the communication with users. Under what circumstances does it make sense at all to post a comment/bug/idea/etc. in this place. Do users get heard? Is there a limit of votes above which ideas are actually implemented? How are decisions about what is fixed and what not made?
I am asking because I have so many points collected over the years that I am planning to post. But this is kind of a lot of work on the side of regular work day that I want to make sure it is worth the…
1 vote -
I can't use anything
When I open a photo, no panel opens on the right or left and I only look at the page I opened.
1 voteIllustrator hides UI temporarily when Tab key is pressed. Press it again to toggle it.
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Issue with Illustrator starting page screen
Since the last 2-3 days whenever I open illustrator, the starting page screen is appearing this way (see attached image). I don't know what I can do to fix it.
1 vote -
Incorrect file extension when exporting to *.png
Hello! When I try to export an illustration to *.png, the file generated ends up with a *.dwg extension. If I rename the *.dwg-file to *.png and open it it's still a valid *.png file.
The export is done using File->Export->Export As... Select *.png as file type, type a filename (with no dot in it), press Export. Select Resolution 150ppi, press ok. A *.dwg file is now created at the selected path
1 voteThere seem to be a fix implemented, and this behaviour is presumably gone.
If you ever encounter anything like this again — please comment back.
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can't use the hand tool while using type tool anymore
If you're using the type tool, you used to be able to hit the command key, then press the space bar to bring up the hand tool to move the canvas around without affecting the type. It's worked this way for years and years. Now, however, when you bring up the hand tool while type is selected, the space bar adds spaces while the hand tool is also operating. Please fix this!
This is another one of dozens of examples of things that worked flawlessly in Illustrator for years, but is now fundamentally broken. These types of problems are plaguing…
1 voteCmd/Ctrl + Space does not enable the Pan tool, it enables the Zoom tool. But Alt/Opt now does enable the Pan while editing a text — use this instead.
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Black png
my png transparent images are showing up as total black images after export . They show fine for a few seconds and in the viewer window but the png it self is totally black. Works sometimes and others not I would say 2 out of 25 show up black.
1 voteThe case was solved by reinstalling the app.
If the same thing happens to you — please share details below in comments.
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Live Paint Dead
Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.
1 voteAs per OP’s comment:
> Primary cause was that Windows was secretly downloading and installing a major update in the background. This manifested in terrible performance in Adobe Illustrator.
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No tools on illustrator 2021
Im on the last version of illustrator (on the date of 2021-01-20 at 9:47 am EST) and when i launch illustrator and create a project, there is no tools at all, when i change a settings in the window tab, nothing change
1 voteReinstalling Illustrator helped to solve this issue
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Right Menu Bar Not appearing
Hello Adobe Crew! This is Eva.
I am here to report that the right menu bar is not appearing. I don't know what the bar is actually called so please excuse any misnaming. I wasn't drawing in fullscreen, and the fact that the right menu bar was in the way kinda annoyed me. So I clicked the 'X' button to put it away. I was done drawing, so I put my laptop away. Next day I want to draw, I open Illustrator, open a new canvas, and the right menu bar doesn't appear. I have tried to restart Illustrator many…
1 voteYou can always call this panel back with Window > Properties command
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