75 results found

1. unable to close hint popup, artboard controls are blocked

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
   Declined  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Please follow the steps to dismiss the hint :
   1. Create a document with multiple artboards
   2. From tools, select artboard tool (shift +O)
   3. Click on Okay to dismiss the hint

   Now do do what ever you were doing and this hint would not come up.

   Thanks and Regards
   Nitish Agarwal
   Illustrator Team

2. PDF opening

   Opening a multi page pdf created in CC 2018 from another user in my office, I am only able to open 1 page of the PDF at a time in the dialog box. We are having to save a AI fils as well as the PDF and the process is annoying

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   Declined  ·  2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →

3. [Bug] Area text with Auto-size and stroke applied

   1:
   Version: CC18 (22.0.0) 64bit Windows 7

   2:

   a) Draw out area text box using type tool and type a few words
   b) Double click to convert to auto-size (or set check mark in Area Type Options)
   c) Area type options > Offset - Inset spacing: any value other than 0 - note: this step is not required to recreate the bug I've included as the stroke below would look odd without it.
   d) Using Direct Selection Tool (white arrow) select an anchor point from the area type box
   e) Apply a stroke of any size
   f) Using the Selection Tool, reduce the size the area type box in from the right until there is more text than can be displayed.

   3:
   The area text box should resize automatically downwards so that all the text remains visible.

   4:
   The bottom edge of the stroked outlines jumps off the bottom of the pasteboard extents but the internal text boundary crops the visible text.

   1:
   Version: CC18 (22.0.0) 64bit Windows 7

   2:

   a) Draw out area text box using type tool and type a few words
   b) Double click to convert to auto-size (or set check mark in Area Type Options)
   c) Area type options > Offset - Inset spacing: any value other than 0 - note: this step is not required to recreate the bug I've included as the stroke below would look odd without it.
   d) Using Direct Selection Tool (white arrow) select an anchor point from the area type box
   e) Apply a stroke of any size
   f) Using the Selection… more

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   Declined  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →

4. Can not access help menu when window menu active

   http://prntscr.com/h0y70k

   Can't get menu to close-

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   Declined  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →

5. Kimbo

   Illustrator CC2018 is Launching in Safe mode because of a plugin called Kimbo.aip Do not know how to reinstall and it looks like the plugin is only available for CC2017

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
   Declined  ·  Ashutosh Chaturvedi responded

   Please contact plugin developer for an updated plugin. I checked their website they already have a CC 2018 compatible available for sale.

6. save as OR save a copy using artboards does not save separate artboard files at all.

   Only export works as expected. But if you want to save each artboard as PDF it does not.

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   Declined  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →

7. typing fi or fl delivers an empty or filled arrow rather than the letters

   probably a user error but above my pay grade

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
   Declined  ·  Anish Kumar responded

   Closing the issue as per comment from user.

8. english text converts to chinese after using space bar

   When I type english text in a text box, it gets converted to chinese characters whenever I use the space bar.

   Illustrator 21.0.0

   Steps:
   1. Draw a text box
   2. type a word and press space bar
   3. attached screenshot is what I get after step 2.
   4. I expect a space to be added instead of having my text converted to another language.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
   Declined  ·  Raghuveer responded

   Hi,

   It seems to be the IME behavior, therefore we are closing this ticket as of now.

   Thanks.

9. Artboard names no longer appear in preview after upgrading to Sierra.

   Artboard names no longer appear in preview after upgrading to Sierra.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
   Declined  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Thanks for writing it to us.
   It seems like you are using older version of illustrator. Please upgrade to the latest version of illustrator to get this problem resolved

   Thanks & Regards
   Nitish Agarwal

10. Illustrator CS6 error-message

    Illustrator CS6 gives me a error-message every time I press a key or button on the mouse since I updated to Mac 10.12.6.
    Is there a free update available to solve the problem?

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    CS6 is not supported on Mac 10.12. We shipped CS6 with support for 10.6 and 10.7 we then eventually updated it to make it compatible for 10.8 and 10.9. You will have to use one of those operating system or upgrade to the latest Creative Cloud.

    refer to CS6 system requirements: https://helpx.adobe.com/illustrator/system-requirements-old-versions.html#IllustratorCS6systemrequirements

11. Clear Recent Files Not Sticky

    1. Version: 21.1.0

    2. Steps:

    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 20 to 0

    Close Illustrator
    Re-Open Illustrator (Recent Files Gone...What I want)

    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 0 back to 20.

    Close Illustrator
    Re-Open Illustrator (Recent files all return)

    1. Expected Result: When I change back from 0 to 20, I expect all of my recent files to be gone.

    2. Actual Result: Recent Files return when I change the settings back from 0 to 20.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The setting you are referring to only controls visibility – does not clear the list. Sure way of clearing the recent history is to clear Illustrator preferences.

12. My mobile creations do not show up in illustrator

    When I open Adobe Illustrator (2017.1.0 Release / 21.1.0), I do not get the Mobile Creations option any longer.

    I am running Mac OS Sierra (10.12.6) on a 2014 MacBook Pro.

    This issue has been occurring for about the last six months or so.

    I can send a mobile creation from my iPad to Illustrator.

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    This feature has been removed from 21.1

13. New Artboard is not opening

    how to open it?

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
    Declined  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Closing for non response.

14. Losing Days on the Free Trial

    I was opening Adobe Illustrator on a free trial. When I opened it, I lost a day of my free trial! I feel as I was cheated of an extra day to use Illustrator. I think to improve free trials, that you shouldn't lose any days when you do not use the program. I expected 7 days of my free trial but in the end only got to use 2 days! That is completely absurd! Even when I tried the free trial for Photoshop the same happened.

    This is unfortunate because I know that Illustrator is one of those top quality applications... I would love to use Illustrator for the powerful tools for creativity. It's a shame, I would have acutally paid to buy Illustrator, but now knowing I will get scammed, I don't think it is worth it. Sorry, but it is still a great app! :D

    I was opening Adobe Illustrator on a free trial. When I opened it, I lost a day of my free trial! I feel as I was cheated of an extra day to use Illustrator. I think to improve free trials, that you shouldn't lose any days when you do not use the program. I expected 7 days of my free trial but in the end only got to use 2 days! That is completely absurd! Even when I tried the free trial for Photoshop the same happened.

    This is unfortunate because I know that Illustrator is one of those top… more

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    Declined  ·  0 comments  ·  User Interface  ·  Delete…  ·  Admin →

15. error that it was modified in another app

    1. Open file and make a few changes
    2. leave file open for a while
    3. Try and save file and get error that it was modified in another app
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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The issue is file sync services lock the file while syncing to their servers. At this point of time we do not support this workflow.