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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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70 results found

  1. artboard is not working properly

    my artboard is merging with the home page of adobe photoshop

    1 vote

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  2. Illustrator 25.3 breaks extensions

    The Illustrator 25.3.0 and Illustrator 25.3.1 updates prevent several extensions to launch and to run properly, such as our extension Fontself Maker.

    The CEP team suggested a workaround to bypass the initial blocker issue, but there are additional critical bugs that prevent users to run their tools as expected.

    Here is the more detailed bug tracking: https://github.com/Adobe-CEP/CEP-Resources/issues/367

    3 votes

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    The changes are intended as part of the new CEF update. These are not issues on the CEP side but more security restrictions that came with the new CEF update. The workarounds (https://github.com/Adobe-CEP/CEP-Resources/issues/367) should be good for the plugin developers in the short term, but for the long term, plugin developers should make changes to ensure that they are following the latest web standards for cross-site workflows.

  3. Error to open/import .DXF format archives in latest update version (error 2067)

    I work in textile area, and we need to import .dxf archives from Audaces program. I've never had problems, until the latest update version. I can't import this extension, it appears the unknown error message number "2067".

    17 votes

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    Illustrator uses Autocad library licensed from Autodesk for open/import DXF files. The DXF/DWG files that are showing error during open/import are mal-formed, they are not created adhering to file format specification. Autocad application also does not open these files.


    Illustrator versions 24 and below use to open/import these files as the library used was a different one and it did not strictly check the dxf/dwg files for conformance. The same library did not had support for the some of the recent OS upgrades, resulting in Illustrator switching to Autocad library from Autodesk for open/import of dxf/dwg files.


    Please report such files to the application that create these files, so that the same can be fixed by them in future release.


    Any of the dxf/dwg file that could open in Autocad but not in Illustrator then those are bugs that will be fixed. If you have any such case, please report…

  4. Pantone Color Changes to CMYK

    When I have an object that has a pantone color associated with it but then the pantone swatch is deleted from the swatch panel, the object color changes to cmyk instead of keeping its pantone color. This is causing issues with printing, as it will print a different color than it is supposed to.

    1 vote

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    When a spot color is deleted from the Swatches panel, Illustrator has to convert all the colors in the document to a process color instead, because they loose the link to the now deleted spot swatch.

    This is how it works and it can’t be changed. The spot color should remain in a document’s swatches if it is used in it.

  5. Pen tool issue since update 24.1.3(64bit)

    When I go to use pen tool the cursor is 5mm away from the anchor point. When trying to draw with this there is a lot of jerking, and very little control. Also when moving vectors I have very little control over where it can be placed. Smart guides is no longer showing or working but is selected in menu. Not working today because of this. Thank you - Helen.

    Microsoft Surface Studio 2
    Windows 10 64 bit

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  6. Object Transform Reflect default bug

    Small one, but the reflect tool doesn't seem to be saving last input, i.e. usually it will remember whether you last used reflect Horizontal, Vertical or Angle, but now it defaults seemingly at random. With perhaps a bit of a bias to Angle. Which I don't think I've actually ever used.

    25 votes

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    23 comments  ·  Tools  ·  Admin →
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  7. path malfunctioning after pressing object > expand

    (I am using the cc 2019 version windows)
    using my pen tool I created a path, in which I wanted to alter something and therefore I used the expand option for it. This led to my path creating new unwanted anchor points on the stroke area. In other words when I try to alter the path it only lets me select the circumference, while the actual anchor point went missing and the pen tool is unable to make any changes to it.
    In the picture below it is shown everything I explained above
    Ive been trying to find a solution…

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  8. Artboards renamed when saving to CS4 or below

    When saving an Illustrator CC2020 file down to version CS4 (which we have to do for client reasons), when it's reopened it has renamed the Artboards. So, in my example, the file has two artboards called "Artboard 1" and "Artboard 2" (we need to keep them named that way too for html coding reasons). If the document is saved as CC2020 or down to CS5, the artboards retain those names and all is well. If, however, we save down to CS4 or lower, when the file is reopened (I'm using CC2020) the Artboards are called "Artboard 43" and "Artboard 44".…

    10 votes

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    The core issue is that CS4 file format does not have support to remember the artboard names, we introduced the artboard and naming functionality in CS5. So, nothing can be done to resolve this issue. 

  9. AI file not locked but but cannot be edited

    I have a file that while I was working on it seems to have become locked as an image and I can no longer select any elements to edit.
    I have followed the guidance to unlock or unhide layers but this doesn't seem to be the issue. Can you advise?

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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    The attached file contains one single image placed (from a png file). When this file is opened in Illustrator, the image covers the entire view area and selection outlines are outside the view area. Zoom out to see the selection handles. The contents cannot be edited like individual vectors because it is an image.

  10. Bring back progress bar for saving AI files

    Can we please go back to having a progress bar when saving an AI file? The saving in the background is nice, but the saving percentage text just doesn't do it for me, plus, the pop-up dialog box that comes up while saving is very annoying.

    3 votes

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  11. Export for Screens: pre-export settings for PNG and JPG are same, but post-export JPG resolutions vary

    This is odd. I'm in Illustrator 2020 (24.0.1).

    I have a .ai doc open.

    I go to File->Export->Export for Screens...

    Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)

    I hit the Export Artboard button, and am notified of success.

    I go to Bridge to examine the results. (See Adobe Bridge Screenshot)

    The exported PNGs all have resolutions of 72 ppi (expected, good result).

    The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).

    Why would that happen? Why don't all…

    10 votes

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  12. Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document.

    Hello Adobe Team,
    There is known issue on Page 13 of the below link

    https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AI_ScriptGd_2017.pdf

    In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.

    30 votes

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    Problem described in this thread arises due to using a single script for processing thousands of files without changing the context.

    A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.

    So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process…

  13. "Command W" quits application.

    "Command W" Keyboard short cut now quits the application rather than just closing the current window.

    10 votes

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  14. Spell check thinks 'ans' is a word

    Ai CC 2019 Spell check thinks 'ans' is a word. Please see check the link of this forum thread regarding this subject: https://forums.adobe.com/message/11166357#11166357
    Apparently the function to adjust for this situation is available in InDesign but not Illustrator. The spelling mistake 'ans' instead of the word 'and' causes many issues (think how many times do you use the word and) it should not be too much of a stretch to update the spell check function in Ai CC to cover this issue.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Declined  ·  Ashutosh Chaturvedi responded

    We rely on open source Hunspell dictionaries. We are sorry we will not be able to fix it at our end.

  15. Resolve Blinking Power Issues Netgear

    When the users of Netgear face an issue where the power LED is blinking, then the steps which they would have to undertake are as mentioned below:
    • The users can turn off the Netgear router, most often this would solve the issue which the users are facing.
    • Try restoring the Netgear router to its original configuration. To get this done, the users would have to keep pressing the reset button which is located at the back side of the router.
    • If the error remains, it is suggested that you connect the PC directly to the router’s LAN…

    1 vote

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    Declined  ·  0 comments  ·  Other...  ·  Admin →
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  16. CAN YOU PLEASE REVERT TO LEGACY SCALING OPTIONS!!! PLEASE

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    ABOBE USER FOR OVER 20 YEARS.…

    2 votes

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  17. Exporting SVG using different methods provides different results

    When exporting as an svg using the native "Export, export for screens" Adobe exports the svg as an svg 1.0.

    Which isn't as commonly supported as svg 1.1

    However, if a user opens that same svg in illustrator and bypasses the export as, and just does cmd + s, it becomes an svg 1.1

    It would be useful to always have the same format rather than different ones. Preferably always save as svg 1.1

    1 vote

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    Hi Daniel,

    Thanks a lot for reaching out to the Illustrator team. As a matter of fact, the newer SVG2 specification does no longer use versions anymore.

    The main reason is that all modern SVG import tools/browsers ignored the version number and just open with what ever is in the SVG file.

    Due to the implementation behaviour and the spec change and to reduce file size, all export scenarios do no longer export with a “version” attribute. That does NOT mean that SVG files get interpreted as version 1.0! The exported features matter not the version number.

    We will update the Save as (CMD+S) route in the future to follow the pattern of SVG export.

    Thanks,
    Dirk

  18. Eyedropper tool not detecting gradient angle

    Recreating the issue:

    1. Make a gradient color1 -> color2
    2. Turn gradient around with 180 degrees color2 <- color1
    3. Apply the gradient to a new object through eyedropper tool
    4. It will show the gradient without angle change (color1 -> color2)

    Video showing this (could not upload mp4 files apparently):
    https://i.gyazo.com/5561203bf5d4efc072e15493c0a8580a.mp4

    What it should've done:
    Use the correct angle properties from the eyedropped gradient.

    1 vote

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  19. Return feature constraint proportion while holding shift;

    I often wish Adobe employes used Illustrator themselves. I'd like them to experience having their preferences reset to default with even minor upgrades, spending an hour adjusting the shortcut keys to work like a mac, and now that I've had a chance to vent a little, the latest offense:

    The ability to proportionally scale objects by holding shift while dragging is ABSOLUTELY CRITICAL to my workflow mixing photos and raster art into an illustration to the point I'm using Sketch more and more while wondering how this bug got out and I hope a fix is on the way soon.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  20. Zoom in/out bug

    When holding down the magnifying glass shortcut and moving the mouse left/right to do a smooth zoom, it no longer behaves as before the recent update. It lags and makes the graphics super blurry. What did you guys change??

    https://www.dropbox.com/s/wkhbo5d3io4kq4b/illustrator-zoom-bug-1.mp4?dl=0

    1 vote

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    Declined  ·  Ashutosh Chaturvedi responded

    Hi,

    It is an intentional change to speed up zoom pan operation. Earlier we were rendering full fidelity at every frame – this was slowing down or wasting GPU power. So what happens after this change is we render full fidelity on mouse release.
    The amount of blur depends on the amount of zoom. If you zoom too far the onscreen representation will be more blurry. I hope this answers.

    — Ashutosh

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