Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
75 results found
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1 vote
This is a normal and expected behavior (sadly). Both document are in CMYK. While CMYK > RGB conversion is pretty straightforward and always gives the same result, RGB > CMYK one (and this is what happens when you try to paste an RGB HEX code for a color in the second doc) is converted anew, following your current conversion profile. You don’t have to create a second doc to test it even.
Welcome to color management and printing, where one and the same RGB color can be presented with many variations of color inks in CMYK. Won’t be fixed ever, and it works the same across all apps which allow CMYK.
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Generative ai doesn't show up after update
I updated Illustrator to 28.0 version, saw new features, tried tutorial and... nothing (see snapshot)
2 votesText to Vector Graphic is an integrated Adobe Firefly feature.
To use Firefly, a user has to be in a country where this service is available. This excludes Russia, Belarus, and China. In addition, Adobe services and products are generally cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.
You can read about it here: https://helpx.adobe.com/firefly/faq.html#about-firefly
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Stroke Cap
Stroke Cap display error. The cap is displayed as a rounded cap even when projecting and butt cap are selected.
1 voteAll outlines here are closed path, therefore Butt Cap does no affect them — it applies only to open paths.
All outer points in these are smooth, therefore Miter Join does not affect them — since there are no corners this setting applies to.
To see sharp corners here you’d need to modify the outlines to actually have sharp corners, for the stroke to follow.
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Make the share button bigger
I think the blue share button in the top bar doesn’t attract enough attention. A solution could be to enlarge the size of the button. (See mockup). Also, consider a brighter color or blinking!
1 voteNah. It’s big and blue enough.
Also, you can even make it less blue, if you go to Preferences > User Interface and toggle Share Button option from Blue to Match Brightness.
The same option in Photoshop is named Interface > Neutral Color Mode.
As for the InDesign — alas, not yet. Vote for making it neutral here: https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/45860278-make-share-button-neutral
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artboard is not working properly
my artboard is merging with the home page of adobe photoshop
1 voteThis looks broken, but this place is for reports/requests for Adobe Illustrator only. A proper place for this Photoshop related outside is here: https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop
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Error to open/import .DXF format archives in latest update version (error 2067)
I work in textile area, and we need to import .dxf archives from Audaces program. I've never had problems, until the latest update version. I can't import this extension, it appears the unknown error message number "2067".
17 votesIllustrator uses Autocad library licensed from Autodesk for open/import DXF files. The DXF/DWG files that are showing error during open/import are mal-formed, they are not created adhering to file format specification. Autocad application also does not open these files.
Illustrator versions 24 and below use to open/import these files as the library used was a different one and it did not strictly check the dxf/dwg files for conformance. The same library did not had support for the some of the recent OS upgrades, resulting in Illustrator switching to Autocad library from Autodesk for open/import of dxf/dwg files.
Please report such files to the application that create these files, so that the same can be fixed by them in future release.
Any of the dxf/dwg file that could open in Autocad but not in Illustrator then those are bugs that will be fixed. If you have any such case, please report…
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Illustrator 25.3 breaks extensions
The Illustrator 25.3.0 and Illustrator 25.3.1 updates prevent several extensions to launch and to run properly, such as our extension Fontself Maker.
The CEP team suggested a workaround to bypass the initial blocker issue, but there are additional critical bugs that prevent users to run their tools as expected.
Here is the more detailed bug tracking: https://github.com/Adobe-CEP/CEP-Resources/issues/367
3 votesThe changes are intended as part of the new CEF update. These are not issues on the CEP side but more security restrictions that came with the new CEF update. The workarounds (https://github.com/Adobe-CEP/CEP-Resources/issues/367) should be good for the plugin developers in the short term, but for the long term, plugin developers should make changes to ensure that they are following the latest web standards for cross-site workflows.
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Object Transform Reflect default bug
Small one, but the reflect tool doesn't seem to be saving last input, i.e. usually it will remember whether you last used reflect Horizontal, Vertical or Angle, but now it defaults seemingly at random. With perhaps a bit of a bias to Angle. Which I don't think I've actually ever used.
25 votesWe could not reproduce this issue due to a lack of information. It may appear this happens very easily for people who face this issue, this may be due to specific hardware setup, etc.
If you have additional information to share with the Illustrator team, please reach out to ShareWithAI@adobe.com
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Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document.
Hello Adobe Team,
There is known issue on Page 13 of the below linkhttps://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AI_ScriptGd_2017.pdf
In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.
30 votesProblem described in this thread arises due to using a single script for processing thousands of files without changing the context.
A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.
So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process…
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1 vote
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SNAP TO POINT
Illustrator 2020, Snap to point doesn't respond anymore.
Even if it's clearly turned on in the "view" menu.
It's getting pretty upsetting.17 votesNot enough details to proceed further.
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Artboards renamed when saving to CS4 or below
When saving an Illustrator CC2020 file down to version CS4 (which we have to do for client reasons), when it's reopened it has renamed the Artboards. So, in my example, the file has two artboards called "Artboard 1" and "Artboard 2" (we need to keep them named that way too for html coding reasons). If the document is saved as CC2020 or down to CS5, the artboards retain those names and all is well. If, however, we save down to CS4 or lower, when the file is reopened (I'm using CC2020) the Artboards are called "Artboard 43" and "Artboard 44".…
10 votesThe core issue is that CS4 file format does not have support to remember the artboard names, we introduced the artboard and naming functionality in CS5. So, nothing can be done to resolve this issue.
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Pantone Color Changes to CMYK
When I have an object that has a pantone color associated with it but then the pantone swatch is deleted from the swatch panel, the object color changes to cmyk instead of keeping its pantone color. This is causing issues with printing, as it will print a different color than it is supposed to.
1 voteWhen a spot color is deleted from the Swatches panel, Illustrator has to convert all the colors in the document to a process color instead, because they loose the link to the now deleted spot swatch.
This is how it works and it can’t be changed. The spot color should remain in a document’s swatches if it is used in it.
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"Command W" quits application.
"Command W" Keyboard short cut now quits the application rather than just closing the current window.
10 votesWe could reproduce this issue due to lack of information available. Please reach out to DL-ShareWithAI@adobe.com if you have more details to share with Illustrator team to fix this issue.
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Export for Screens: pre-export settings for PNG and JPG are same, but post-export JPG resolutions vary
This is odd. I'm in Illustrator 2020 (24.0.1).
I have a .ai doc open.
I go to File->Export->Export for Screens...
Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)
I hit the Export Artboard button, and am notified of success.
I go to Bridge to examine the results. (See Adobe Bridge Screenshot)
The exported PNGs all have resolutions of 72 ppi (expected, good result).
The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).
Why would that happen? Why don't all…
10 votesWe could not reproduce this issue. If you still see this issue happening please provide the below details
Please share the given details at ShareWithAI@adobe.com
1) If the issue is reproducible on latest build 25.2.1?
2) Is multiple AI versions installed in your system? If yes, please share the details.
3) Some video & Test file for our reference. -
Pen tool issue since update 24.1.3(64bit)
When I go to use pen tool the cursor is 5mm away from the anchor point. When trying to draw with this there is a lot of jerking, and very little control. Also when moving vectors I have very little control over where it can be placed. Smart guides is no longer showing or working but is selected in menu. Not working today because of this. Thank you - Helen.
Microsoft Surface Studio 2
Windows 10 64 bit1 voteThis issue is due to Snap to grid option turned on inadvertently as mentioned in the comment by Helen.
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Bring back progress bar for saving AI files
Can we please go back to having a progress bar when saving an AI file? The saving in the background is nice, but the saving percentage text just doesn't do it for me, plus, the pop-up dialog box that comes up while saving is very annoying.
3 votesHi,
In order to get previous behavior, please disable ‘Save in Background’ checkbox (Preferences > File Handling & Clipboard > Save in Background).
@J Bassell: There are two places where we show the progress of save (see attcahed image). You may read more about background save at: https://helpx.adobe.com/in/illustrator/using/saving-artwork.html#background_save
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path malfunctioning after pressing object > expand
(I am using the cc 2019 version windows)
using my pen tool I created a path, in which I wanted to alter something and therefore I used the expand option for it. This led to my path creating new unwanted anchor points on the stroke area. In other words when I try to alter the path it only lets me select the circumference, while the actual anchor point went missing and the pen tool is unable to make any changes to it.
In the picture below it is shown everything I explained above
Ive been trying to find a solution…1 voteSo far there is no way to de-expand strokes back to live strokes. There is a feature request about it though — https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/44614782-convert-expanded-strokes-back-to-live-strokes
As for extra points Illustrator adds upon expanding, near the former corners — these are parts of miter joints used for strokes.
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AI file not locked but but cannot be edited
I have a file that while I was working on it seems to have become locked as an image and I can no longer select any elements to edit.
I have followed the guidance to unlock or unhide layers but this doesn't seem to be the issue. Can you advise?1 voteThe attached file contains one single image placed (from a png file). When this file is opened in Illustrator, the image covers the entire view area and selection outlines are outside the view area. Zoom out to see the selection handles. The contents cannot be edited like individual vectors because it is an image.
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CAN YOU PLEASE REVERT TO LEGACY SCALING OPTIONS!!! PLEASE
Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!
Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.
ABOBE USER FOR OVER 20 YEARS.…
2 votesIt never changed in Illustrator
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