43 results found

1. I can't make a mockup.

   The model option does not appear in the object menu. Also the mockup option does not appear in the Window menu. I don't understand why I can't see it even though I'm using the current version.

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   In this case the Mockup add-on seemed to refuse to run with a non-English language used. If you have a similar problem — please try to switch the app language and reinstall both the application and the Mockup add-on manually through CCD. If it fixes it for you — please upvote and comment.

2. Major issues on MAC desktop with shortcuts and tools. Unusable actually.

   Copy and paste is not working. Handles and boundaries are not showing. Things are randomly undoing steps. Zooming in randomly is happening. Most shortcuts don't work. I can not edit text, there is a lag and it never enters to let me edit it.

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3. Issue with Selection Tool

   Unable to work on the image/text scaling with the selection tool. Problem persisted even after restarting pc or app.

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4. Issue with Eyedropper Tool Not Sampling Gradients from Images in Latest Illustrator Beta Update

   Dear Adobe Support Team,

   I’m experiencing an issue with the Eyedropper tool in the latest update of Adobe Illustrator. Previously, I was able to sample gradients directly from images and apply them to other objects with the Eyedropper tool, and this feature worked smoothly. However, since updating, the tool no longer seems to pick up gradients as it did before, even though I have not changed any settings.

   I've confirmed that the Eyedropper tool is functioning correctly with solid colors, but when I attempt to sample a gradient from an image, it only applies a single color instead of the gradient. I have checked the Eyedropper settings but found no specific options to ensure gradients are included. Additionally, I've attempted to reset the tool settings and reinstall Illustrator, but the issue persists.

   Could you please advise on how to restore this functionality or let me know if this is a known issue with the latest update? This feature is essential for my work, and any assistance would be greatly appreciated.

   Thank you for your time and support.

   Dear Adobe Support Team,

   I’m experiencing an issue with the Eyedropper tool in the latest update of Adobe Illustrator. Previously, I was able to sample gradients directly from images and apply them to other objects with the Eyedropper tool, and this feature worked smoothly. However, since updating, the tool no longer seems to pick up gradients as it did before, even though I have not changed any settings.

   I've confirmed that the Eyedropper tool is functioning correctly with solid colors, but when I attempt to sample a gradient from an image, it only applies a single color instead of the… more

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5. Pencil live feedback not working on new update!
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6. Allow to 'slide' a selected segment or points along adjacent segments, similar to Blender's GG operation

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7. Using Pencil tool with Live Feedback enabled throws a UNXP error message

   It reported an error to me several times. I attach a screenshot

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   Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All ,

   
   

   We have fixed this issue in the latest beta build 28.8.19.

   
   

   Please try out the beta , and let us know your observations.

   
   

   
   

   Regards,

   Aishwarya G Gadodia

8. Star (triangle) rounded edges Bug in v 28.7

   Every time I try to round the edges of a 3 points star (triangle) the notification bellow shows up on my Adobe Illustrator (Beta) 28.7 version and as a consequence I can't round it. By the way, I'm using it on Windows 10 Pro 64 bits and I had this same problem in diffente files.

   "Debug Assert failed!
   {
   expression: "false"
   hash: "1d994fd0-34d9-6b24-7dfc-05670000003a"
   lastError: "1814"
   message: "Finish not working"
   sourceFile: "C:\J\ws\ilstmainbeta\PlugInDev\ShapeCoreUI\Source\LiveCornerWidget.cpp"
   sourceFunction: "LiveCornerWidget::EndChange"
   sourceLine: "460"
   threadID: "12948"
   threadName: "main"
   timestamp: "2024-07-11T15:25:51.0Z"
   }

   -------------- StackTrace --------------
   dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (ShapeCoreUI.aip+0x0000000000038717)
   dvaui::controls::UIInteractiveControlView::FinishInteractiveChange ( @ 0) (dvaui.dll+0x00000000000E9207)
   ai::controls::UIDocumentControlLayerWidget::DoPointerUp ( @ 0) (dvaai.dll+0x000000000008C037)
   ai::controls::DynamicCornerWidgetMouseCapture::End ( @ 0) (dvaai.dll+0x0000000000090EC2)
   dvaui::ui::PointerCapture::InvokeEnd ( @ 0) (dvaui.dll+0x00000000005F93A8)
   dvaui::ui::UINodeManager::EndInputCapture ( @ 0) (dvaui.dll+0x0000000000616B28)
   dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (dvaui.dll+0x0000000000623321)
   dvaui::ui::UINode::UIDispatchPointerEventToTarget ( @ 0) (dvaui.dll+0x000000000062576F)
   dvaui::ui::UINode::UIDispatchPointerEvent ( @ 0) (dvaui.dll+0x0000000000625515)
   dvaui::ui::OSWindow::UIDispatchMouseEventFromOS ( @ 0) (dvaui.dll+0x00000000006CF781)
   dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006CCED1)
   dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D1E49)
   dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (Illustrator.exe+0x000000000072FFF0)
   dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CA905)
   dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D53D3)
   dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030562C)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000007AB136)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CA344)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000E9DE)
   glPushClientAttrib ( @ 0) (OPENGL32.dll+0x000000000003F1F0)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
   DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E684)
   exo::app::OSAppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000EB76)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000EC7E)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000007AD8B6)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000709EE8)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000006D43F1)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000008FEAC9)
   gudeVersion ( @ 0) (Illustrator.exe+0x0000000001B927AE)
   BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x0000000000017374)
   RtlUserThreadStart ( @ 0) (ntdll.dll+0x000000000004CC91)

   Debug Assert failed!
   {
   expression: "false"
   hash: "1d994fd0-34d9-6b24-7dfc-05670000003a"
   lastError: "1814"
   message: "Finish not working"
   sourceFile: "C:\J\ws\ilstmainbeta\PlugInDev\ShapeCoreUI\Source\LiveCornerWidget.cpp"
   sourceFunction: "LiveCornerWidget::EndChange"
   sourceLine: "460"
   threadID: "12948"
   threadName: "main"
   timestamp: "2024-07-11T15:25:51.0Z"
   }

   -------------- StackTrace --------------
   dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (ShapeCoreUI.aip+0x0000000000038717)
   dvaui::controls::UIInteractiveControlView::FinishInteractiveChange ( @ 0) (dvaui.dll+0x00000000000E9207)
   ai::controls::UIDocumentControlLayerWidget::DoPointerUp ( @ 0) (dvaai.dll+0x000000000008C037)
   ai::controls::DynamicCornerWidgetMouseCapture::End ( @ 0) (dvaai.dll+0x0000000000090EC2)
   dvaui::ui::PointerCapture::InvokeEnd ( @ 0) (dvaui.dll+0x00000000005F93A8)
   dvaui::ui::UINodeManager::EndInputCapture ( @ 0) (dvaui.dll+0x0000000000616B28)
   dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (dvaui.dll+0x0000000000623321)
   dvaui::ui::UINode::UIDispatchPointerEventToTarget ( @ 0) (dvaui.dll+0x000000000062576F)
   dvaui::ui::UINode::UIDispatchPointerEvent ( @ 0) (dvaui.dll+0x0000000000625515)
   dvaui::ui::OSWindow::UIDispatchMouseEventFromOS ( @ 0) (dvaui.dll+0x00000000006CF781)
   dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006CCED1)
   dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D1E49)
   dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (Illustrator.exe+0x000000000072FFF0)
   dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CA905)
   dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D53D3)
   dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030562C)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000007AB136)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CA344)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000E9DE)
   glPushClientAttrib ( @ 0) (OPENGL32.dll+0x000000000003F1F0)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
   DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E684)
   exo::app::OSAppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000EB76)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000EC7E)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000007AD8B6)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000709EE8)
   exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000006D43F1)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000008FEAC9)
   gudeVersion ( @ 0) (Illustrator.exe+0x0000000001B927AE)
   BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x0000000000017374)
   RtlUserThreadStart ( @ 0) (ntdll.dll+0x000000000004CC91)"

   Every time I try to round the edges of a 3 points star (triangle) the notification bellow shows up on my Adobe Illustrator (Beta) 28.7 version and as a consequence I can't round it. By the way, I'm using it on Windows 10 Pro 64 bits and I had this same problem in diffente files.

   "Debug Assert failed!
   {
   expression: "false"
   hash: "1d994fd0-34d9-6b24-7dfc-05670000003a"
   lastError: "1814"
   message: "Finish not working"
   sourceFile: "C:\J\ws\ilstmainbeta\PlugInDev\ShapeCoreUI\Source\LiveCornerWidget.cpp"
   sourceFunction: "LiveCornerWidget::EndChange"
   sourceLine: "460"
   threadID: "12948"
   threadName: "main"
   timestamp: "2024-07-11T15:25:51.0Z"
   }

   -------------- StackTrace --------------
   dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (ShapeCoreUI.aip+0x0000000000038717)
   dvaui::controls::UIInteractiveControlView::FinishInteractiveChange ( @ 0) (dvaui.dll+0x00000000000E9207)… more

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9. Manual Dimensions don’t stick to the objects they are intended to be linked to

   Starting form Ai Beta 28.4.0.7, dimension objects are sticky (linked) to the objects we click with the Dimension tool — so that when we move or transform the objects, their linked dimensions move with them.

   For some reason this applies only to 'Aligned dimensions' (those that are made with the click-drag-release method).

   When we use click-click-click method, Illustrator creates 'Manual dimensions', which look the same way as the aligned ones, but for some peculiar reasons that makes no sense to us, are not sticky.

   This means that we can’t apply live and linked dimensions to objects that are anything more complex than a simple rectangle (which are the majority of things we need to measure) and we can’t move the artwork without dimensions self-expanding (because currently we can’t move dimensions WITH objects either).

   This makes the whole sticky-live-linked thing just a toy, barely usable for real work. This is not how other apps and plugins for Illustrator do this, because it makes no sense.

   And finally, if you compare this behavior with the way Angular dimension works — it correctly links the dimension with both methods!

   Please fix the bug.

   Starting form Ai Beta 28.4.0.7, dimension objects are sticky (linked) to the objects we click with the Dimension tool — so that when we move or transform the objects, their linked dimensions move with them.

   For some reason this applies only to 'Aligned dimensions' (those that are made with the click-drag-release method).

   When we use click-click-click method, Illustrator creates 'Manual dimensions', which look the same way as the aligned ones, but for some peculiar reasons that makes no sense to us, are not sticky.

   This means that we can’t apply live and linked dimensions to objects that are anything more… more

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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta 28.5.0.78 allows manual dimensions to stick to arbitrary points and recalculate correctly when objects are repositioned or transformed — just as we expected it to. This includes gaps also.

   Please try it and see if it works for all the cases you have and comment back.

10. Dimension tool, unable to choose a Spot color. v 28.1

    So updated to Illustrator v 28.1. And with it came the blessing of the Dimension tool, however I've notices some irregularities with the settings.
    Not sure if intended or not.

    Regarding the selection of color, depending if you open the Dimension tool settings by double-clicking on the tool or via the "cogwheel" you get different functions.

    1. Double-click you can select a spot color as the ink/color used for the measurements, for example using an custom color "measurement".

    2. If you instead go to the settings through the "cogwheel" of the tool the option for selecting a spot color (färgrutor) is grayed out.

    See attached image of these two settings windows, in Swedish but layout the same.

    Not sure if it's intentional or some bug.

    So updated to Illustrator v 28.1. And with it came the blessing of the Dimension tool, however I've notices some irregularities with the settings.
    Not sure if intended or not.

    Regarding the selection of color, depending if you open the Dimension tool settings by double-clicking on the tool or via the "cogwheel" you get different functions.

    1. Double-click you can select a spot color as the ink/color used for the measurements, for example using an custom color "measurement".

    2. If you instead go to the settings through the "cogwheel" of the tool the option for selecting a spot color (färgrutor) is grayed… more

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11. Retype (beta) in Illustrator 28.1 stuck at 4% "downloading"

    I'm attempting to use the Retype (beta) tool in Illustrator, pop up informed me that a 400mb download is required, Adobe Desktop Service connects to server and downloads 550MB of data but the progress bar in Illustrator is stuck on 4% and claims to still be downloading.

    If this feature works and can match fonts effectively it will be a gamechanger for me. The current solution I use is whatfontis.com and the interface is terrible and full of unnecessary steps and popups. Thank you for incorporating this tool!

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12. Can’t generate prompt due to connection issues Error

    Trying out the new AI and when I enter something in the subject field, It tells me it is having connection issues and to check your internet. My internet is working fine.

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    2 votes

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13. Dimension tool options won't save

    When using the dimension tool (beta) in the regular Illustrator program (latest update), I can't save my options. I can open the options window and change settings, but clicking "OK" does nothing. I have to cancel out to close the window in order to continue with my work. The tool will be great when it works correctly.

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14. Request to Unflag "Hemp" in Generative Feature

    The word "hemp" is currently flagged in the generative feature, hindering my design workflow. Hemp is widely used in various legal industries, and I kindly request you to reconsider unflagging this term to support legitimate hemp businesses like mine.

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15. Suddenly zoom in/ out

    Suddenly zoom in/ out when I'm scrolling down/ up the artboard in view

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16. Vector generation does poor job of understanding prompts

    Vector generation is horrible at parsing prompts, frequently ignoring entire concepts contained in a multi-themed prompt. For example, "cute robot detective" completely ignores the "detective" portion of the prompt, instead churning out endless variations of standard looking robots. It appears that creativity based on combining concepts is not within the AI's abilities, but is exactly what artists regularly require.

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17. Blend Tool

    The blend tool should have an option to replace all paths/strokes at once, instead of doing them one by one.

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18. Text to Vector Graphic (Beta) Fails

    Every time I try to generate an icon using the "Text to Vector Graphic (Beta)" feature in Illustrator (vs 28.0), it fails. I verified I was not using the BETA version of the application, checked to see if updates were needed, and restarted the application multiple times.

    This feature seems amazing and useful but still needs updates.

    2 votes

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19. Text to Vector Graphic (Beta)' is not the Illustrator Beta

    There is no generative ai (text 2 vector) in 28.1 beta

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    For some weird unknown reason Adobe decided to NOT include the 'Text to Vector Graphic (Beta)' function to Illustrator Beta. You have to install the actual current release to access it.

    It makes zero sense, but this is how it is done, We had the similar problem with Generative Recolor before, and now it’s the same thing again.

20. Multiple files open up in wrong order...

    Not a huge bug, but when opening multiple AI files in windows explorer, the last item selected opens first, then the remainder open in sorted order. For example, shift selecting files 1 through 15 and opening in AI will open up #15 first, then #1, #2, #3.... etc... To get the files to open in the correct order, you have to shift select 2 through 15, and then ctrl-select #1 so it's the last file selected. This doesn't really affect anything other than how tabs are ordered but it is annoying when working on multiple files and expecting the tabs to be opened in order.

    Not a huge bug, but when opening multiple AI files in windows explorer, the last item selected opens first, then the remainder open in sorted order. For example, shift selecting files 1 through 15 and opening in AI will open up #15 first, then #1, #2, #3.... etc... To get the files to open in the correct order, you have to shift select 2 through 15, and then ctrl-select #1 so it's the last file selected. This doesn't really affect anything other than how tabs are ordered but it is annoying when working on multiple files and expecting the tabs… more

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