198 results found

1. Major issues on MAC desktop with shortcuts and tools. Unusable actually.

   Copy and paste is not working. Handles and boundaries are not showing. Things are randomly undoing steps. Zooming in randomly is happening. Most shortcuts don't work. I can not edit text, there is a lag and it never enters to let me edit it.

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   5 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Broken help link

   Link from Illustrator manual to multiple art board video is broken.
   https://www.adobe.com/404.html?gourl=lrvid5202_ai_en

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3. Issue with Selection Tool

   Unable to work on the image/text scaling with the selection tool. Problem persisted even after restarting pc or app.

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4. Save as... SVG = Distortion Export as... SVG = No Distortion (Illustrator 29.0.1)

   I have read a few other posts regarding SVG distortion when saving an illustrator file (.ai). When I choose, Save as... I get distorted objects when reopening the file. It varies from points, but typically will add an extra point in various locations of the path. Also, as a test, I tried to save the original and undistorted illustrator file (.ai) through the Export as... option and the file saved perfectly with no distortion. A simple workaround, however, the bug needs to be fixed.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Issue with Eyedropper Tool Not Sampling Gradients from Images in Latest Illustrator Beta Update

   Dear Adobe Support Team,

   I’m experiencing an issue with the Eyedropper tool in the latest update of Adobe Illustrator. Previously, I was able to sample gradients directly from images and apply them to other objects with the Eyedropper tool, and this feature worked smoothly. However, since updating, the tool no longer seems to pick up gradients as it did before, even though I have not changed any settings.

   I've confirmed that the Eyedropper tool is functioning correctly with solid colors, but when I attempt to sample a gradient from an image, it only applies a single color instead of the gradient. I have checked the Eyedropper settings but found no specific options to ensure gradients are included. Additionally, I've attempted to reset the tool settings and reinstall Illustrator, but the issue persists.

   Could you please advise on how to restore this functionality or let me know if this is a known issue with the latest update? This feature is essential for my work, and any assistance would be greatly appreciated.

   Thank you for your time and support.

   Dear Adobe Support Team,

   I’m experiencing an issue with the Eyedropper tool in the latest update of Adobe Illustrator. Previously, I was able to sample gradients directly from images and apply them to other objects with the Eyedropper tool, and this feature worked smoothly. However, since updating, the tool no longer seems to pick up gradients as it did before, even though I have not changed any settings.

   I've confirmed that the Eyedropper tool is functioning correctly with solid colors, but when I attempt to sample a gradient from an image, it only applies a single color instead of the… more

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6. Sudden stopping

   My app keeps on stopping and I cannot get what the problem is and its really sickening. Advice accordingly

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7. Debug assert failure on launch: "deleted UI_Dialog is getting accessed."

   Debug Assert failed!
   {
       expression: "false"
       hash: "f6c2db28-0165-6d4d-f62a-107700000026"
       message: "deleted UI_Dialog is getting accessed."
       sourceFile: "D:\J\ws\ilst_main_beta\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvauxpui\adapters\src\Dialog.cpp"
       sourceFunction: "dvauxpui::adapters::Dialog::{ctor}::<lambda_06bed71ebe073d0b334b81e6b85040ef>::operator ()"
       sourceLine: "289"
       threadID: "30408"
       threadName: "main"
       timestamp: "2024-10-28T13:41:35.0Z"
   }
   
   -------------- StackTrace --------------
   dvaui::ui::UI_Node::UI_SizeChanged ( @ 0) (dvaui.dll+0x0000000000633133)
   dvaui::ui::OS_Window::UI_ScaleChanged ( @ 0) (dvaui.dll+0x00000000006D4B08)
   dvaui::ui::OS_Window::DoResize ( @ 0) (dvaui.dll+0x00000000006C800F)
   dvaui::ui::OS_Window::UI_DPIChanged ( @ 0) (dvaui.dll+0x00000000006CDB44)
   dvaui::ui::OS_Window::UI_DispatchEvent ( @ 0) (dvaui.dll+0x00000000006CEA91)
   dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D3BF9)
   dvaui::ui::OS_Window::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CC6B5)
   dvaui::ui::OS_Window::UI_UpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D7183)
   dvaui::datatransfer::OS_DropTarget::~OS_DropTarget ( @ 0) (dvaui.dll+0x000000000030639C)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvaui::ui::OS_Window::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CC0F4)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000FE3D)
   SendMessageW ( @ 0) (USER32.dll+0x000000000000F6CC)
   CharNextA ( @ 0) (USER32.dll+0x000000000005A1F6)
   KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x0000000000165D44)
   NtUserSetParent ( @ 0) (win32u.dll+0x0000000000002094)
   dvaui::ui::OS_Window::UI_SynchronizeParent ( @ 0) (dvaui.dll+0x00000000006D6E31)
   dvaui::ui::OS_ViewContainer::UI_SynchronizeParent ( @ 0) (dvaui.dll+0x00000000006B6794)
   dvaui::ui::OS_ViewContainer::UI_SetParent ( @ 0) (dvaui.dll+0x00000000002FDDAE)
   dvaui::ui::UI_Container::DeleteChildren ( @ 0) (dvaui.dll+0x000000000061789B)
   dvaui::ui::OS_Window::~OS_Window ( @ 0) (dvaui.dll+0x00000000006C7082)
   dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000EA35)
   dvacore::threads::CallFromMainThread ( @ 0) (dvacore.dll+0x0000000000226A44)
   dvacore::utility::RefCountedObjectWithWeakPtr::ReleaseUseCount ( @ 0) (dvacore.dll+0x0000000000297550)
   dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000E0EC)
   dvauxpui::Initialize ( @ 0) (dvauxpui.dll+0x000000000003F766)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x00000000001EDA37)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x0000000001E4DE00)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x0000000001F8BF7D)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x000000000224F50A)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x000000000024907F)
   torq::seal_napi::Context::protect ( @ 0) (dynamic-torqnative.dll+0x0000000000192A19)
   dvauxphost::queue::TaskQueueBase::~TaskQueueBase ( @ 0) (dvauxphost.dll+0x0000000000009CFD)
   dvauxphost::UXPDescriptor::SetThisAsFirstParty ( @ 0) (dvauxphost.dll+0x0000000000021477)
   dvauxphost::queue::TaskQueueBase::execute ( @ 0) (dvauxphost.dll+0x000000000000A325)
   dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x0000000000207C34)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x0000000000207DCC)
   dvacore::utility::OSComponent::GetType ( @ 0) (dvacore.dll+0x0000000000208A9B)
   CallWindowProcW ( @ 0) (USER32.dll+0x000000000000FE3D)
   SendMessageW ( @ 0) (USER32.dll+0x000000000000F6CC)
   GetWindowDpiAwarenessContext ( @ 0) (USER32.dll+0x0000000000047E53)
   KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x0000000000165D44)
   NtUserPeekMessage ( @ 0) (win32u.dll+0x00000000000012B4)
   PeekMessageW ( @ 0) (USER32.dll+0x000000000000851F)
   PeekMessageW ( @ 0) (USER32.dll+0x0000000000008497)
   PeekMessageW ( @ 0) (Illustrator.exe+0x0000000000936BF1)
   PeekMessageW ( @ 0) (Illustrator.exe+0x0000000000807093)
   exo::app::AppBase::InvokePostEventProcessing ( @ 0) (exo.dll+0x000000000000A82D)
   exo::app::AppBase::TerminateWorkspace ( @ 0) (exo.dll+0x000000000000BFB8)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   exo::app::AppBase::PostEventProcessing ( @ 0) (exo.dll+0x000000000000ADD4)
   exo::app::OS_AppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000EBA8)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000EC7E)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000809B26)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000007615F8)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000722621)
   exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000009636C9)
   gudeVersion ( @ 0) (Illustrator.exe+0x0000000001CB49B6)
   BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x0000000000035767)
   RtlUserThreadStart ( @ 0) (ntdll.dll+0x00000000000AD03C)
   

   Debug Assert failed!
   {
       expression: "false"
       hash: "f6c2db28-0165-6d4d-f62a-107700000026"
       message: "deleted UI_Dialog is getting accessed."
       sourceFile: "D:\J\ws\ilst_main_beta\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvauxpui\adapters\src\Dialog.cpp"
       sourceFunction: "dvauxpui::adapters::Dialog::{ctor}::<lambda_06bed71ebe073d0b334b81e6b85040ef>::operator ()"
       sourceLine: "289"
       threadID: "30408"
       threadName: "main"
       timestamp: "2024-10-28T13:41:35.0Z"
   }
   
   -------------- StackTrace --------------
   dvaui::ui::UI_Node::UI_SizeChanged ( @ 0) (dvaui.dll+0x0000000000633133)
   dvaui::ui::OS_Window::UI_ScaleChanged ( @ 0) (dvaui.dll+0x00000000006D4B08)
   dvaui::ui::OS_Window::DoResize ( @ 0) (dvaui.dll+0x00000000006C800F)
   dvaui::ui::OS_Window::UI_DPIChanged ( @ 0) (dvaui.dll+0x00000000006CDB44)
   dvaui::ui::OS_Window::UI_DispatchEvent ( @ 0) (dvaui.dll+0x00000000006CEA91)
   dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D3BF9)
   dvaui::ui::OS_Window::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CC6B5)
   dvaui::ui::OS_Window::UI_UpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D7183)
   dvaui::datatransfer::OS_DropTarget::~OS_DropTarget ( @ 0) (dvaui.dll+0x000000000030639C)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000008071D6)
   dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
   dvaui::ui::OS_Window::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CC0F4)
   CallWindowProcW ( @ 0)

   … more
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8. 文字スタイルの割注を適応さる。垂直比率100％以外で行がズレる

   添付したPDFに記入の通りですが、
   ※llustrator27.9.6 で作成した文字列に文字スタイルの割注を適用する。
   ※Illustrator29.0 以降で開いた場合に垂直比率＝100％以外の文字列は、行がズレる
   ※これは「仕様である」 or「 バグのため改善を見込める」ご確認いただきたいです。

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   Completed (Comments Open)  ·  6 comments  ·  Delete…  ·  Admin →
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9. Issue with Chinese Input Method in Adobe Illustrator

   The issue manifests when I attempt to type Chinese characters after switching the input method. No characters appear, and it seems as though the input is not being recognized or rendered in the document. I have tried several input methods and checked for any updates or settings that might resolve the problem, but the issue persists.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Illustrator Beta did not open properly. To be able to work I need to open a file there and then open a new file.

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11. Pencil live feedback not working on new update!
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12. 계속적인 충돌로 2초마다 꺼짐
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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Auto Spell Check red wavy underlines on exported raster images

    The red wavy underlines denoting misspellings are still visible in Save for Web raster images. This issue occurs only in beta version 29.0.38 and is not present in the production version 28.7.1

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Illustrator team is able to reproduce this issue and currently under investigation.

14. 当我在复制对象的同时复制参考线,复制速度会变得异常缓慢,如果单独复制参考线也会变的非常缓慢,但是将参考线转为对象之后,复制速度会非常快.

    之前有一个测试版有解决过这个问题,但是后面更新的所有版本又重新出现了这个问题.这样会让设计的过程变的非常缓慢.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Instead of trying to improve, try to keep it running smoothly on a constant basis

    I have been using this software for over 20 years now and just this year or the past month.. Nothing but problems. Why?. Currently I am dealing with a most recent work file and it opens but the canvas screen is gray nothing more. The layers panel show the layers but nothing. I tried in a different version . nothing. I reinstalled, nothing. This is frustrating to the point of why am I even paying to deal with this and viewing log files of obvious evidence of being on and in my computer when its never been like this before. I always pause the sync becasue I dont want my files to be in the cloud, but everytime I look, its on and my newest files are in the cloud. Im not sure if I like this anymore. The point here is this. People are frustrated because of these problems and some of us are not to savvy when it comes to fixing software but some of us do but none of us have the time to have to deal with it since using the software in the first place is usually for work or school and for money which has to be put into this software to make it work correctly. Please bring it back when the time was when everything was running smoothly instead of getting notification after notification about the **** bill needs to be paid and actually fix these bugs. I have reached out about why on startup i get a pop up window about debugging and or script missing on startup for Indesign or PS when opening ILustrator beta, still even after reinstalling, it continues. And now blank screen. This one is new.

    I have been using this software for over 20 years now and just this year or the past month.. Nothing but problems. Why?. Currently I am dealing with a most recent work file and it opens but the canvas screen is gray nothing more. The layers panel show the layers but nothing. I tried in a different version . nothing. I reinstalled, nothing. This is frustrating to the point of why am I even paying to deal with this and viewing log files of obvious evidence of being on and in my computer when its never been like this before.… more

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16. Illustrator Beta, made me maddddddd

    Hello,
    I hope someone can help me solve this issue. It’s been about ten days now that every time I open Adobe Illustrator Beta, after working for about two minutes, the program closes and I get kicked out. I can't figure out what the problem is. This doesn't happen with the regular Illustrator, only with the Beta version. It's really frustrating and is bothering me a lot.

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17. Artboard resizes art with it after Beta V29.0

    I updated to Illustrator Beta 29.0 in place of the previous version, but it did not install any executables and would not open. I was able to uninstall what was there, reinstall 28.8, and then reinstall 29.0, keeping the previous version this time. Now, in 29.0, I can't resize my artboard without it grabbing and sizing all of the content.

    It doesn't matter if I have anything selected. Once I go to resize my artboard, it grabs everthing within its bounds. I have to select all and cut everything that is there in order to resize an artboard, then paste it back in place. It has only happened since the update. If I move things to the canvas, I can resize the artboard only. This is fine when I'm doing smaller pieces. However, when I'm have to have several very large artboards (8 @ 54" x 100") so I can set up a print file for trailer graphics, it isn't really an option. This is especially true when I'm determining how to fit several different items on an artboard, how I need to manually tile oversized graphics, and when I need to drag the length only to the end of the artwork.

    I updated to Illustrator Beta 29.0 in place of the previous version, but it did not install any executables and would not open. I was able to uninstall what was there, reinstall 28.8, and then reinstall 29.0, keeping the previous version this time. Now, in 29.0, I can't resize my artboard without it grabbing and sizing all of the content.

    It doesn't matter if I have anything selected. Once I go to resize my artboard, it grabs everthing within its bounds. I have to select all and cut everything that is there in order to resize an artboard, then paste… more

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    2 comments  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The behavior with scaling contents of artboards with them is not a bug, but actually a long-awaited functionality requested here. You can disable it from Control panel or from Properties.

18. Error en ventana de Semitono de color, no aparece el menú completo

    Al intentar aplicar una trama de semitono en el menú Efecto+Pixelizar+Semitono de color, la pantalla aparece inclompleta, sin textos del menú. Verificado el error en dos equipos distintos.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. New Beta version as stable as mikado sticks!

    The newest Illustrator Beta version NOT stable, by not stable I mean it crashes all the time:
    - changing a stroke -> crash
    - moving embedded images -> crash
    - exporting pdfs -> crash
    - opening new files -> won't even do it when you double click it

    Windows 11 Pro 23H2
    Illustrator 29.0
    64GB Ram and fast PC

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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20. Cursor jumps in enclosed selection mode

    When enclosed mode is enabled (currently with pressing E once while dragging a marquee), the cursor shifts one pixel right and down, like the attached GIF shows (zoomed it, to exaggerate the difference).

    Happens for both Selection and Group Selection tools.

    Why? How did you miss it?
    Can you please position it precisely?

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    0 comments  ·  Selection  ·  Edit…  ·  Delete…  ·  Admin →
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