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Sarah Khan (Illustrator team)

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59 results found

  1. place 1 bit TIFF and rotate at Illustrator 22.0.1

    52 votes

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    44 comments  ·  Illustrator (Desktop) Bugs » Print  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    Can you please share sample file with us on: share with ai (at) adobe (dot) com. Remove spaces and replace at with "@" and dot with "."

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    Sarah Khan (Illustrator team) commented  · 

    Hi Kayla,

    Thank you for reaching out. Can you please share the file with which issue is happening on sharewithai@adobe.com. Also provide your system information. Is it happening with all the .tif file which you are placing ?

    Thanks

  2. GPU rendering issue with artwork disappearing

    7 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Sarah Khan (Illustrator team) commented  · 

    Hi Chris and Miguel,
    In the video there is no gpu on. Are you both facing this problem with gpu. If yes, kindly share your gpu details.
    Thanks

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    Sarah Khan (Illustrator team) commented  · 

    A gentle reminder

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    Sarah Khan (Illustrator team) commented  · 

    Hi,
    Can you please share your system information as in the given link: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html , Ignore the part related to crash.

  3. doesn't display proper illustration

    2 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Yoko,

    Are you using High Sierra? Please confirm

  4. Brush edge dissapears. Can't see the shape of my brush. Randomly.

    1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .

    Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

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    Sarah Khan (Illustrator team) commented  · 

    Gentle reminder

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    Sarah Khan (Illustrator team) commented  · 

    Hi TishwikJono,

    Please mention your system info. Are you using any wacom? Also, can you please share with us any screen recording of the issue happening.

    Thanks

  5. Bugged redraw/tearing when drawing a shape causes window to scroll.

    3 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Thank you Ian for your help.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Ian,

    Can you please once share your GPU details?

    Thanks

  6. EPS saving as AI or PDF bug

    3 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

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    Sarah Khan (Illustrator team) commented  · 

    Hi Jennifer,

    I am unable to reproduce the issue at my end. Can you please mention your system info.

    Thanks

  7. Filled areas sometimes when drawing lines?

    5 votes

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    7 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Amy,

    Can you please attach a screenshot or screen recording of the issue happening.

    Thanks

  8. Brushes: anomalous effects

    5 votes

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    Need More Info  ·  9 comments  ·  Illustrator (Desktop) Feature Requests » Tools  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Mark,

    Thank you for your feedback.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Mark,

    Regarding any usability issue, you can also raise a feature request.

    Thanks

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    Sarah Khan (Illustrator team) commented  · 

    Hi Mark,

    For the first issue, in which gaps in brushes are present. As the objects are present underneath ,hence each gets stroke of black. When you apply a stroke of black , all the objects including those which formed the brush and the straight line segment to which brush was applied will get black stroke. That's why you can observe the trailing line in brush:" Unwanted outline for invisible underlying stroke". For obtaining the expected result follow the given steps:
    1. Apply the brush stroke to the desired line segment.
    2. Select the brush and expand the appearance.
    3. From the pathfinder, unite all the shapes.
    4. Now apply the black stroke.
    You can ask on forum as well.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Mark,

    Thank you for your support. I will update you in case any other info is required.

    Thanks

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    Sarah Khan (Illustrator team) commented  · 

    Hi Mark,

    Can you please attach any image or screen recording of the issue happening.

    Thanks

  9. Visual Bug

    3 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Can you please share your system info with us. Go to Edit-> Preferences->Performance. Click on the System Info button, copy and paste the text.

  10. Major Font problem in Ai CC 2018

    4 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Eduardo,

    Can you see the characters in CPU Preview? Or they disappear only in the GPU Preview.

    Thanks

  11. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    1 vote

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    5 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    Is this happening only on saving as eps file or with any file format.

    Thanks

  12. Exporting an artboard to PSD now flattens the image even though layered export is selected

    3 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    I am unable to reproduce the issue at my end. Can you please provide us the file and the system info by mailing it to : share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    Thanks

  13. illustrator cc 2018 wrong in export psd after rasterized

    13 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Roberto,

    We did not receive the file.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Roberto,

    I am unable to reproduce the issue. Please email the file with which issue is happening to: share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

  14. update link to illustrator 2017 sdk on https://www.adobe.com/devnet/illustrator/sdk.html

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » SDK and Scripting  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We are moving away from devnet to the Adobe io site. Moving forward that will the place to get all of Adobe SDK.
    We also have an early access program for our plugin partners. You may join our prerelease site you will get SDK builds way before we release it on public facing pages.
    Here is the link to join Illustrator prerelease http://adobe.ly/1Q3rCPI

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    Sarah Khan (Illustrator team) commented  · 

    Hi A J Butler,

    Thanks for raising your concerns. For now you can use https://www.adobe.com/devnet/illustrator. The previous link has been expired. We will be looking into the issue.

    Thanks

  15. some objects wont print

    2 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Print  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Christine,

    Can you please attach screenshot of .ai file as its not clear as to what are the objects that have not been printed.

  16. GPU Performance stops working when enabled

    2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    Thanks for reporting the issue.
    Can you please share your system information with sharewithai@adobe.com

  17. outline - filled shape bug

    2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Carina,

    I did not understand the issue. Are you trying to say that filling of color in the shape is not correct.

  18. Black shapes when trying to group things

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,
    thanks for reporting the issue. Can you share the file with which issue is happening and your system info with sharewithai@adobe.com.

  19. Crazy jibberish at various zooms

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    Thanks for reporting the issue.
    Kindly share the file with which issue is happening and system info with sharewithai@adobe.com.

  20. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

    3 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Eric,

    Sorry for the inconvenience. Can you try to open Illustrator after setting your default printer as Adobe PDF.

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