AdminEgor Chistyakov
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7748 results found
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4 votes
An error occurred while saving the comment -
2 votes
An error occurred while saving the comment It certainly is, even though I can’t tell how ...perhaps some users would find this. Plus, if anything similar bubbles up, I will remember this one.
And Preferences are fragile, true.An error occurred while saving the comment It feels similar to this report:
Select Same and Change Case commands are disabled for type
http://illustrator.uservoice.com/forums/601447/suggestions/50637410When the option checked — can you confirm these become grayed out too?
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3 votes
An error occurred while saving the comment I can’t reproduce it from scratch. For me RGB images get converted into CMYK when I embed them.
Something must be different...
Can you please share you Color Settings, a test document where you try to embed the image into, as well as the image itself?
Please either share them in a comment (zip them though — UserVoice is experiencing problems wit .ai attachments) or send directly to the team, via sharewithai@adobe.com (in this case mention the link to this report for tracking purposes — http://illustrator.uservoice.com/forums/601447/suggestions/50651732)
It’d be helpful to know your full OS and hardware specs. -
2 votes
Temporary files are created while working on a document and are automatically removed once the file is saved. If further edits are made, a new temporary file is generated as needed.
We have introduced improvements to better handle temporary files. The application now detects and cleans up any unnecessary leftover files.
An error occurred while saving the comment Do these look like this?
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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2 votes
An error occurred while saving the comment Do you have a tablet connected, Rolando?
If yes — do you have Enable Wacom option checked in Preferences?
If yes — does disabling it (and restarting Ai) fix the problem?An error occurred while saving the comment Looks like just text is selected... this is odd!
Does it happen for any text, in any file, typed with any font?
Please provide as much info as possible, Rolando.
Thanks! -
Selection tool doesn’t allow to resize selected artwork, no resize handles
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77 votesThis often happens when the bounding box gets accidentally turned off, presumably with the Cmd/Ctrl+Shift + B hotkey. You can turn it back on with this key or do it with the View > Show Bounding Box command.
Another possible reason is having edges hidden, with Cmd/Ctrl + H (View > Show Edges).
If this doesn’t help, please comment.
An error occurred while saving the comment Maria, are you sure you haven’t accidentally disabled Bounding Box with Cmd+Shift+B hotkey? You can try to toggle it back with the same shortcut or via View > Show Bounding Box.
Please comment back if this helps (and certainly if it doesn’t).An error occurred while saving the comment Natalia, please check if you have bounding box enabled, in View > Show Bounding Box.
It’s easy to toggle it with Ctrl+Shift+B, so perhaps this is what happened.
Please comment back.An error occurred while saving the comment Somehow you’ve got your bounding box disabled.
You can enable it back with Cmd/Ctrl+Shift+B hotkey or via the View > Show Bounding Box.
This mode can quite useful when one intentionally toggles it, but can indeed be frustrating.
There are many reports like this, but it’s not clear yet if it gets disabled on its own or is it just a hotkey getting slipped.An error occurred while saving the comment Most likely the bounding box got disabled for you, it’s quite easy to accidentally turn it off with Cmd+Shift+B. Press this combination to toggle it or use the menu command — View > Show Bounding Box.
Please comment back if it works.An error occurred while saving the comment Claudia, it seems like the bounding box got toggled for you somehow... perhaps you accidentally pressed Cmd+Shift+B hotkey? This is what toggles it. You can also enable it back via the View menu, Show Bounding Box.
Please try it and comment back if it helps.An error occurred while saving the comment Adelenne, seems like you accidentally had your bounding box disabled.
Press Cmd + Shift + B to toggle it back or do it via the menu, View > Show Bounding Box.
Please comment back if it helps (or not).An error occurred while saving the comment Isabeau, can you please record a small video of you trying to reproduce the behavior?
I have my guesses why it happens, just want to see exactly how it looks.An error occurred while saving the comment It feels like you accidentally disabled the bounding box, probably with Cmd + Shift + B hotkey.
Try to press it again (while not editing text), or toggle it manually with View > Show Bounding Box command.
Please comment back if it helps.An error occurred while saving the comment It looks like you have bounding box disabled, most probably with accidental Ctrl+Shift+B.
Press it again to have it back, or toggle it in View > Show/Hide Bounding Box.An error occurred while saving the comment Please check if you have View > Show Bounding Box enabled, please, and reply back.
An error occurred while saving the comment Neila, it looks like you've accidentally turned off the bounding box, presumably with the Ctrl+Shift+B hotkey. You can turn it back on with this key or do it with the View > Show Bounding Box command.
Please write back if it helps.An error occurred while saving the comment By any chance do you have View > Show Bounding Box command available? Try to click it, or press Ctrl/Cmd+Shift+B on your keyboard. Does it help to make objects scalable?
An error occurred while saving the comment Please check if you have bounding box turned on in View menu, or try to directly toggle it with Ctrl+Shift+B. It’s quite easy to accidentally switch it off.
An error occurred while saving the comment Arif, it looks like you accidentally disabled bounding box. It's quite easy to enable (and disable again) back — Ctrl+Shift+B, or via the menu, View > Show Bounding Box.
An error occurred while saving the comment Parijat, you must have accidentally turned Bounding Box off.
Check if it's on for you: View > Show Bounding Box (Ctrl+Shift+B)An error occurred while saving the comment You must have accidentally disabled bounding box (Ctrl+Shift+B, View > Show bounding box)
An error occurred while saving the comment Check if you accidentally disabled bounding box (Ctrl+Shift+B)
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Can't finish previewing. Could not complete the requested operation.
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776 votesThanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.
If you're still seeing it, could you help us with a few details so we can dig in further?
- Are you still facing the issue? (yes / intermittent / no longer)
- Machine configuration — OS and version, GPU, and Illustrator version/build
- Reproduction rate — does it happen every time, or only sometimes?
- A screen recording of the issue as it happens, if you can capture one
- The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)
If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.
Thanks for your patience and for helping us track this down.
Warm regards,
Aishwarya G Gadodia
An error occurred while saving the comment Pedro, please share the exact specs of your OS and hardware (GPU included), along with the files you are having problems with.
Send this directly to the team at sharewithai@adobe.com
Please also mention this report’s link so they can track it back here — http://illustrator.uservoice.com/forums/601447/suggestions/50649197An error occurred while saving the comment Jhonnatan, please share the file and your OS and GPU specifications, the Ai build number.
You can share it there in a comment if you are OK with having it public, or send it directly to the team, to sharewithai@adobe.com (in this case mention the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50497011)An error occurred while saving the comment Please tell more about your hardware specs.
What Illustrator version are you using?
Does it help to toggle GPU/CPU modes?
Does it help with any file?An error occurred while saving the comment Can you please share the file with the team for investigation? Email it to sharewithai@adobe.com and put the link to this report for tracking: http://illustrator.uservoice.com/forums/939477/suggestions/47244215
What is your OS? Your GPU? The GPU driver version? Other system details? The version of Ai you are using?
Does it help to remove some patterns? remove other objects?An error occurred while saving the comment Does relaunching Illustrator help? Restarting the computer?
Do you have something RAM0intesive running on your Mac at that moment? -
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4 votes
An error occurred while saving the comment Nataliia, you should explain exactly how.
Record some videos, write some descriptions, take screenshots, elaborate.
What is happening exactly? -
3 votes
An error occurred while saving the comment This is odd!
I remember an old bug with random objects being randomly added into the selection, but it was long ago and felt different.
JQ, can you please share the file? Just these objects (but please make sure it'’ still reproducible when everything else gets removed). When I try to make it happen from scratch — it doesn’t happen for me.
Can you also say what are your snapping options are, just in case?An error occurred while saving the comment JQ, can you show how it is broken exactly, on a video?
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2 votes
An error occurred while saving the comment If you open Window > Separations Preview and checks what Ai does when mixing a spot color with CMYK, you’ll see it does it all right: fading the spot at the same rate as the process colors get denser. This is how it’d print. If you want something to be multiplied (or rather overprinted, if we mean print media), you’d need to make this choice intentionally. Not ALL the gradients with Spot to Process will look good if this option just gets added into the panel... blend CMYK 0-0-100-0 into Reflex Blue using both methods and compare. Plus, it’s important to remember GPU Preview handles these colors pretty badly.
At the same time, export images with Overprint preview enabled would be a nice thing to have... it works, but not all the time in all cases, I remember discussing it here and elsewhere... will add links later.
Anyway, 'better looking gradients' is tough, but this topic certainly requires thinking over it. Thanks for rasing it. -
4 votes
An error occurred while saving the comment Jonas, please try to disable Save in Background option and resave the file.
It seems to be buggy, as reported here: http://illustrator.uservoice.com/forums/601447/suggestions/50611952
Comment back if it makes a difference.I’ve also requested the access for the file you shared.
UserVoice seems to have problems with attaching .ai-files now... I reported this.
For now zipping it seems a viable workaround. -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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2 votes
An error occurred while saving the comment There’s a general request about scrubbing, Photoshop-style, here: http://illustrator.uservoice.com/forums/333657/suggestions/31977841
Another request says about modifier keys for using arrow keys, applicable here — http://illustrator.uservoice.com/forums/333657/suggestions/35926921
One more request is about customizing default values for fields — http://illustrator.uservoice.com/forums/333657/suggestions/37701121 (and numerous specific ones about certain tools and functions).As for the direction/angle + distance + size instead of X/Y offset values approach — you are the first one who asked about this, at least since 2017, when Ai UV was established. No wonder we have to wait! Voted.
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3 votes
To hide the permanent captions for artboards, go to Preferences > Selection & Anchor Display and disable the new 'Show Artboard name on canvas' option.
This would restore the previous behavior with labels being displayed only when Artboard Tool / mode is active, and shown above the artwork.
This feature was added because of this request
An error occurred while saving the comment A related request:
Make permanent artboard captions displayed on top when using Artboard Tool / mode
http://illustrator.uservoice.com/forums/333657/suggestions/50642258 -
6 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Thanks for the investigation!
I’m passing this all to those who might be interested in digging further.An error occurred while saving the comment It’s possible that this happens because of the altered document profile, which could have happened because of the known recovery problem, when instead of restoring a document after a crash, Ai would open an actual document profile file. If any content got added into it and saved, it could lead to the fonts used in this content to be marked as used... resetting Preferences doesn’t heal it, because these files reset only when Ai get reinstalled or updated to a major build.
Please locate these profiles in folder similar to this one:
C:\Adobe\Adobe Illustrator 2025\Support Files\Required\New Document Profiles\en_US\
The actual path can differ based on your drive, build version, locale.
Then try to open Print.ai and/or Web.ai and study these. Check if any art exists in Layers.
Please comment back. -
11 votes
An error occurred while saving the comment Open the attached file. It has one line, slightly rotated.
Try these steps
1. Make sure you have Use Preview Bounds enabled in Preferences
2. In Transform panel, enable Constrain Width and Height Proportions lock
3. Type 40 in Height field and press enterWhat expected is to have the rotation of the line being constant (and it happens with Use Preview Bounds disabled).
What happens is the line becomes slightly rotated counterclockwise.
It seems that Ai fails to calculate the proper bounds including stroke bounds.
The larger is stroke weight — the larger is rotation.
Also, if one checks Scale Strokes & effects, expecting it to be scaled with the object — it just won’t.An error occurred while saving the comment Justin, does this object you try to resize have a stroke applied, or an effect?
If yes — please open Preferences and make sure Use Preview Bounds option is disabled.
When this one is checked, Ai treats the strokes as expanded, and calculates the final width and height with their weight included — and these force the dimensions update when the object is scaled non-proportionaly.
Please comment back if it works and makes sense.An error occurred while saving the comment The bug is not new though... it’s been there with us at least from CS6.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Indeed, it is broken.
Same happens for both Transform, Properties, and Control. -
5 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Elisel, if you have this file and are still experiencing this problem with wrapping in the latest Ai version, please send it to sharewithai@adobe.com or share directly in a comment if you are OK with it being public.
Alos, try to change the Every-line Composer to Single-line Composer in the Paragraph panel’s menu — would it make a difference? -
2 votes
An error occurred while saving the comment Do you still have the issue?
Can you please provide a test file and a screenshot of the problem? ideally a video to show before/after.
I’m not getting it exactly based on the description. Do you mean toggling the Preview mode in Layers by clicking a layer’s visibility 'eye' icon with Cmd/Ctrl held?
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Files are missing for this one.
If the problem is still valid, please share them. UserVoice having a problem currently with .ai, files, so zip the files.