AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment -
3 votes
An error occurred while saving the comment John, when you check Keyboard Shortcuts dialog, Menu Commands, Type — does it have the hotkey defined there?
Can you see the hotkey displayed in Type menu next to the command’s name?
By any chance — do you have CapsLock pressed?
Have you installed any apps recently that can potentially mess with keys? If you run Illustrator and nothing but Illustrator — does the hotkey work?
Have you noticed any other similar command failing their shortcut? -
5 votes
Does anybody else have this problem today with the recent Ai builds?
An error occurred while saving the comment Do you mean Scale or Move dialog, Wes? I can see how using Reflect could help to mitigate the problem...
The core problem — did you, by any chance, swap the direction of Y axis?An error occurred while saving the comment When I try to move objects with a dialog with picas set as a general unit, it moves fine with both positive or negative values entered...
Perhaps there must be something else except specific units?
Wes, Scott, do you have any additional info on how to reproduce it? -
2 votes
An error occurred while saving the comment But why would one need to swap Horizontal / Vertical values in Move? What kind of workflow requires this?
I use Move extensively, but I never needed anything like this.
I can imagine swapping Width and Height in the Rectangle dialog, sure... or Transform Each... but how can it be useful in Move? -
Changing default units reverts back from/to inches to/from points on relaunch / restart
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98 votesAn error occurred while saving the comment Does it happen immediately after you set them or after a file is loaded back?
An error occurred while saving the comment That is weird... Never heard of it... Please record it if it happens again, yes. Thanks!
An error occurred while saving the comment Just to clarify: when does it happen exactly? Do you choose 'Points' in Preferences > General and it immediately gets changed to 'Picas'? Or do you have to commit the changes first and then they change to picas when you open the dialog again? Or do these change on a new document creation (or an existing document opening)?
I can’t replicate it so far.An error occurred while saving the comment Chris, is this still an issue with the latest Ai?
If it is — can you describe the exact steps you use to create a new document? A video can also help the team to reproduce the problem.An error occurred while saving the comment No, Craig, these settings are global and can’t be saved into a template, unfortunately.
And sadly they indeed revert to defaults every update.I personally solve with a script by Oleg Krasnov I launch whenever I need to toggle units.
Once it is put into an action, you can launch it with a hit of the F-key.Download it, rename to .jsx (UserVoice does not allow to attach JSX files directly, but allows text file), and comment back if it works for you. Edit the contents if you want to set different settings for grid and keyboard increments.
As for the shortcut — each major version gets put in its own signed folder (and some use several versions at once), and that’s why you have to update these. Neither OS or Illustrator itself can’t control shortcuts.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment What do you mean 'setting width and height is a rare case'?!
I must have read it wrong somehow, but I do set these every time I create a document, and they differ every time.
Please explain.Also, they do not reset for me... but I use legacy New.
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63 votes
This fix is included in Illustrator v29.8.2.
If you reopen files that were not saved while the font change issue was present, the problem should no longer occur.
Please let us know if you continue to experience the issue in any new files created with v29.8.2.
An error occurred while saving the comment The one that opens for me when a file gets double-clicked is Beta, because it was installed last :/ it’s something Windows does and the only way to change it it to reinstall GA build. When I try to do these steps — still doesn’t happen for me!
Can you at least show or tell what fonts do you get? do the names change or do they change only visually?An error occurred while saving the comment Alas, Marco, can’t reproduce it.
This is what tried:
1. Opened the file with 29.8.1 and installed the missing fonts
2. Saved it under a new name(with no font embedding), closed the document
3. Double-clicked the file
The fonts are the same: Espiritu Condensed and Mislab Std Compact Demi
What do you get when these do change? Or do they change only visually, and the names stay the same?AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Please package the project and send it to the team for reviewing, at sharewithai@adobe.com
Mention the link to this report for tracking it: http://illustrator.uservoice.com/forums/601447/suggestions/50066601An error occurred while saving the comment Corstiaan, can you please package the document and share it with the team, along with font used (if possible)?
Send it over to sharewithai@adobe.comAn error occurred while saving the comment Howard, some changes were made to how missing fonts are handled... Ai now tried to render the outlines for these, even if the fonts are missing, until you try to edit the text. But something goes odd here... the team is aware of this.
The docs use RichelaKids, Southern, and CestLavieRegular — just to be sure, are these all are installed at YOUR side when you open the files?
Can you share the links to these fonts, so the team can try to replicate the behavior? If you can share the font files — please do, send them to sharewithai@adobe.com, and put the link to the bug report so that they can track it: http://illustrator.uservoice.com/forums/601447/suggestions/49871712An error occurred while saving the comment Howard, please share the files that get altered with the team for reviewing. You can do it here in the comments if you are OK with sharing them publicly, or send them to sharewithai@adobe.com (in this case please mention the link to this report for tracking purposes: http://illustrator.uservoice.com/forums/601447/suggestions/49871712)
It’d be helpful if you shared some screenshots of how it looks originally and how 29.5.X displays it, with the Character panel visible.
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6 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment Not sure I remember a title change... Doesn’t the dialog just close while the progress is going?
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votes
An error occurred while saving the comment Updated from 29.7.1 to 29.8?
An error occurred while saving the comment Oliwia, if other files behave, you’d have to share this one with the team so they can dissect it and start investigating. Please share it here in a comment if you are OK with making it public, or send directly to sharewithai@adobe.com (in this case please mention the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50479839)
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2 votes
An error occurred while saving the comment What about this single object? Is it safe to share only it?
What do you see in Layers when you have it selected?
When you select it initially — do you see any values in the fields, or do these become blank only when you start edit them? When you do, how do you edit them exactly — type only and use Tab or drag sliders as well (it’d be ideal to have a video recording of this)?An error occurred while saving the comment @NicoleB, it’s not clear what is selected in your document.
It feels like you have several objects selected with different fills and strokes — that’s why Illustrator shows [?], indicating it’s a mixed selection.
To change the colors still, you need to call the dedicated dialog — Edit > Edit Colors > Recolor Artwork. Click Advanced Options button in the panel that appears to get there.
By double-clicking each chip in the 'New' column you can tweak each separate color in your selection.
Please comment back if it helps. -
3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Astute Graphics offers a plugin that adds a panel that allows to add some of these, but not all. Given the fact how often I need to change this, I second this immediately.
Do you know one can access grid settings by double-clicking Measure Tool icon, by the way? -
1 vote
An error occurred while saving the comment Nate, Font Team believes this might be related to the recent break or an outage or a login issue. Can you try once more and see there is a recurrence?
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3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment There are several similar problems on the topic:
1. 1 bit TIFF files still importing inverted after all these years — http://illustrator.uservoice.com/forums/601447/suggestions/41619745
2. PDF with CMYK JPEG is inverted when opened in Illustrator — http://illustrator.uservoice.com/forums/601447/suggestions/38271577
3. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document — http://illustrator.uservoice.com/forums/601447/suggestions/45228802 (marked as fixed)
...and othersAn error occurred while saving the comment Can’t reproduce this following the steps — the image opens non-inverted.
Perhaps something differs... Please share a test file with the embedded image that leads to this behavior. -
5 votes
An error occurred while saving the comment This is how it’s stored in a PDF, as two objects, as far as I’m aware. This is how Ai imports it back.
Combining them back would be an interesting thing to have, but that would be an interpretation, and perhaps error prone.
Given the fact Illustrator is not a general purpose PDF-editor, and the ’Ai editing compatibility' is a way to ensure the complete editability — this is not a bug, but a feature request. -
49 votes
The latest 2022 release has the Discover window that you can quickly call using F1 by default, which searches most if the commands available.
Have you tried it? Please tell us how it differs from what you expect from the global search you have in mind? What is missing or can be improved?An error occurred while saving the comment @Kieve, this change has been undone in the 29.8 build
Read these two requests to know more:
Focus the Search field in Preferences (introduced in Beta 29.7.0.60) when the dialog gets opened, and focus the found and highlighted option — illustrator.uservoice.com/forums/333657/suggestions/50114175
Keyboard Increment field in Preferences no longer gets focused when dialog opens, new Search field does — http://illustrator.uservoice.com/forums/601447/suggestions/50255313
Also — this particular request you commented in is about Search in top menus, not Preferences.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment There's a plugin in development that does this. I can't share any details yet, sadly.
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2 votes
An error occurred while saving the comment It is! This is incredibly silly, but I agree!
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3 votes
Our investigations suggest that this issue is no longer happening in recent version. If you are still running into this issue, please make a comment.
An error occurred while saving the comment The latest Ai build is 29.8.1, not 28... Are you sure it’s not a typo?
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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There is an existing request about editing these values manually here:
Editable text in dimensions
http://illustrator.uservoice.com/forums/333657/suggestions/49874718
Yours one seems to be more about just selecting rather than editing, right?
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