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AdminEgor Chistyakov (Admin, Adobe Illustrator)

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  1. 14 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Tarek, Joe, do you use pencil specifically?
    Do you use iPad Pro 11/12.9 inch?
    If yes — does disabling Show Effects in Settings > Apple Pencil help?

  2. 23 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Vincent, which OS version are you using currently? Is it Sonoma?
    If yes — does your issue look like this one — https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47400233-illustrator-gets-minimized-when-toolbars-get-touch ?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Another 'Sonoma fails clicks' bug reported here:
    https://illustrator.uservoice.com/forums/601447/suggestions/47418599
    Please check if anything similar happens for you.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Sean, which version are you using, Beta or the main release?
    Do you have any third-party plugins installed?
    When did it start happening?
    Does it happen for your custom toolbar or one of standard ones?
    Are you able to create e new toolbar?
    Have you tried to reset Preferences? (here is an instruction: https://astutegraphics.com/support/tutorials-and-troubleshooting/resetting-illustrator-preferences)

  3. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Elles, which version of Illustrator are you using?
    What OS do you have?
    Does toggling GPU preview help?

  4. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Homer, even with the file on hands it’s quite hard to follow the problem, at least for me, even with all caps removed.
    I somewhat understand the problem, and it feels familiar to me, but I’d really appreciate if you demonstrate it using a simple test file and compact steps anyone can follow — this would be very helpful to force the investigation.
    A short small video can help too. Can you do that, please?

  5. 4 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Cristoffer, if this still happens for you, can you please check if you have Include SVG Code option enabled in Preferences > Clipboard handling. Does it help to toggle it?
    Also — do you have any clipboard managers installed and enabled?

  6. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Mike, can you please try to reproduce this with a latest version of Illustrator?

  7. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Frances, does it still happen for you in the latest version of Illustrator?
    If it does — can you please check the options you have enabled in Preferences > Clipboard Handling. Do you have Include SVG Code enabled there? Does it help if you toggle it?
    Also — do you have any clipboards managers installed and active?

  8. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Gabe, do you still have this problem in the latest version of Illustrator?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Gabe, it never changed.
    Ctrl+F does exactly what you want it to do.
    Copy/cut an object first, then select an object in hierarchy, press Ctrl+F and have you object placed in front of selected sub-object (but using the coordinates of copied object, of course, unlike Ctrl+V does).
    Tested right now on Windows in 25.2.3, it works for me. Please try too.

  9. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Cyndy, do you still have this problem in Illustrator? I mean, if you revert the reassigned shortcut to the original combination?
    If it does, please share a short video if these 'random actions' you say Ai used to perform.

  10. 4 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Somon, do you still have this issue?
    If yes, then it looks like you have Paste Remembers Layers option enabled. Please try to check if it’s off for you, in Layers panel’s flyout menu.
    If it is disabled, but the behavior is still the same, please comment back.

  11. 8 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Do you use Apple Pencil?
    Does it crash when you use just fingers?
    What is your OS version?

  12. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Mihai, the team would probably like to see the actual file.
    Please send it over to sharewithai@adobe.com, and put the link to this report for tracking it (http://illustrator.uservoice.com/forums/931885/suggestions/47432657).

  13. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Painful.
    Can’t remember I’ve seen anything like this :/
    I assume you also tried disabling GPU, right?

  14. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Marcello, I can’t confirm this.
    Can you share a test file you can replicate this with and share a video to demonstrate the exact steps you perform, please?

  15. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Perhaps the word «boucherie» in this particular prompt is something the model rejects (the primary meanings are 'carnage, slaughter, bloodletting, massacre, destruction, annihilation, extermination, holocaust, bloodbath').
    I am told Using the prompt in English ‘Black and white butcher shop logo’ works.

  16. 20 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) supported this idea  · 
  17. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Can you share a test file and record a small video of this behavior, please?

  18. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Ton, do you Measure Tool in Illustrator, not Photoshop? It was never possible to cut and paste it, the tool does not leave anything on canvas to be copied. The tool only shows the measured distance while you hold the mouse button / pen down.
    Or do you mean something else?

  19. 3 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Weird... when did it start to happen? Have you had these problems before? Perhaps something else is now running with Ai and stutters it?
    Sorry, these are only guesses :(

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Does it help to disable home screen at all, with Preferences > General: Show The Home Screen When No Documents Are Open?
    Another question I have to ask — do you have any third-party plugins installed? Does it help to disable them (I personally had like a dozen cases when a plugin was the root problem)?
    Then — does it help if you downgrade to version 27?

  20. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Alt+Tab does not switch between Ai’s documents, that’s what Ctrl+Tab does in Windows...
    Do you mean switching between apps or do you meant Ctrl+Tab?
    Or do you have multiple Illustrator app windows opened?

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