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Thomas Hageleit

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  1. 1 vote

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    Thomas Hageleit commented  · 

    I have gotten the tip from Adobe to allow full disk access to illustrator, so that the problem would then be solved. Although that did not seem to be connected at all I tried. Today I can say: It still does not solve this problem, I have this problem still. please investigate further!

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    Thomas Hageleit commented  · 

    The problem still persists and we would like to hear back from you. any news?

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    Thomas Hageleit commented  · 

    This problem still exists end persists. Any news on if and how and when it can be fixed?

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    Thomas Hageleit commented  · 

    Any news on this?
    I sent the requested files.

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    Thomas Hageleit commented  · 

    I have just sent you the files via email. Please contact me at any point if you need further information etc. I am very hoping to resolving this somehow.

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    Thomas Hageleit commented  · 

    If you have a way of being able to send the font just to you, I'd do that.

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    Thomas Hageleit commented  · 

    I have found a file. I cleaned it so that it cannot be traced to a customer.
    I upload it without the fonts. The font used here is ITCAvantGardeStd-BkCn.otf, I have seen the similar thin with other fonts as Clan e.g. I Put a PDF in there as well so that you can see how it looked here, in case it is correct on your end.

    this happens on many computers in our company, I'd say, from what I have seen here, that it is not dependent on the computer, rather on something else, which I cannot point my finger to.

    If you need anything else, contact me. I'd be happy to help fix this problem at the soonest.

    P.S.: As I was checking the files and wanted to writhe the PDF smaller, the newly opened AI did have its normal "-", so I could not recreate the problem so far. Lucky I wrote the PDF in the first place.

    I hope you find something.

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    Thomas Hageleit commented  · 

    Hi Egor, thanks for the quick response. I will. But I'd be uncomfortable in sharing it here openly. I am confident that you will be using the font only for the purposes of finding a bug, but I am certainly not allowed to have it here for everyone, same with my file, that my customer might not want to see publicly, even stripped to this problem.
    Is there another way of providing the files, when I get this problem again?

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  2. 23 votes

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    Thomas Hageleit commented  · 

    I'm not sure... Maybe if two or eleven more people would write, that it has been fixed, it would be more convincing I guess. ;)

    Thomas Hageleit supported this idea  · 
  3. 4 votes

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    Thomas Hageleit commented  · 

    In my case, I have my Tools on the left side and when I try to change a tool I click on finder, leaving Illustrator, not changing the tools. Or opening separation view or ANYTHING. I cannot work at the moment. Please fix this fast!

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  4. 142 votes

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    Thomas Hageleit supported this idea  · 
  5. 79 votes

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    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

    Thomas Hageleit supported this idea  · 
  6. 181 votes

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    Thomas Hageleit supported this idea  · 
  7. 3 votes

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    Thomas Hageleit commented  · 

    Same here on macOS 10.12.6 with Illustrator 2018.

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