Lorenz
My feedback
5 results found
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838 votesLorenz supported this idea ·
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178 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Lorenz supported this idea · -
975 votesCompleted (Comments Open) · AdminSanjit Samanta (Senior Product Manager, Adobe Illustrator) responded
Dear Users,
We have launched this feature in the latest release of Illustrator, 24.2. I request you to try out this feature and give us your feedback.
Thanks,
SanjitLorenz supported this idea · -
413 votes
Hi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator TeamAn error occurred while saving the comment An error occurred while saving the comment Lorenz commentedI think I've found a little helping solution.
As soon as I quit my safari browser, the hand tool works again.
I don't know why those two programs are interrupt each other, but it works for now.Lorenz supported this idea · -
22 votes
Hi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator teamLorenz supported this idea ·
Here are my specs:
Mac Pro (Late 2013)
Version 10.13.3 (17D47)
Processor 3 GHz 8-Core Intel Xeon E5
Memory 32 GB 1866 MHz DDR3
Illustrator Version 22.1