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Lorenz

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  1. 654 votes

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    Lorenz supported this idea  · 
  2. 171 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Lorenz supported this idea  · 
  3. 886 votes

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    Lorenz supported this idea  · 
  4. 349 votes

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    474 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Lorenz commented  · 

    Here are my specs:

    Mac Pro (Late 2013)
    Version 10.13.3 (17D47)
    Processor 3 GHz 8-Core Intel Xeon E5
    Memory 32 GB 1866 MHz DDR3
    Illustrator Version 22.1

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    Lorenz commented  · 

    I think I've found a little helping solution.
    As soon as I quit my safari browser, the hand tool works again.
    I don't know why those two programs are interrupt each other, but it works for now.

    Lorenz supported this idea  · 
  5. 22 votes

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

    Lorenz supported this idea  · 

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