5 results found
173 votesCompleted (Comments Open) · Ashutosh Chaturvedi responded
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
919 votesCompleted (Comments Open) · AdminSanjit Samanta (Senior Product Manager, Adobe Illustrator) responded
We have launched this feature in the latest release of Illustrator, 24.2. I request you to try out this feature and give us your feedback.
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.
With Best Regards,
An error occurred while saving the comment An error occurred while saving the commentLorenz commented
I think I've found a little helping solution.
As soon as I quit my safari browser, the hand tool works again.
I don't know why those two programs are interrupt each other, but it works for now.
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.
2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\
Kindly share the above with us in a Zip file at firstname.lastname@example.org. Please mention the title of this issue as the subject of the mail.
Here are my specs:
Mac Pro (Late 2013)
Version 10.13.3 (17D47)
Processor 3 GHz 8-Core Intel Xeon E5
Memory 32 GB 1866 MHz DDR3
Illustrator Version 22.1