Russ Gray
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Profile of the document changes when a screenshot with P3 display (AI 24.3) is drag & dropped on Mac
32 votesAn error occurred while saving the comment Russ Gray
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An error occurred while saving the comment Russ Gray
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Yes. I've made a new thread for this; I've been having this issue for months, but couldn't pinpoint why. I've probably had this issue for much longer and simply didn't notice before, based on how long ago you posted this. Same happens in CMYK. This issue does not happen when placing the same way into Photoshop.
I didn't see your thread before I started mine: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45727408-screenshot-preview-placement-in-illustrator-mac-o
An error occurred while saving the comment Russ Gray
commented
Hi Colm, if you're still having this problem, can I ask you .... do you happen to be taking screenshots, and placing them in your document? If so, are you grabbing the little "preview" screenshot that pops up in the bottom corner of your screen? If so, after months of trouble with this, I narrowed it down to this problem for myself. (I didn't see your post and made a new one here https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45727408-screenshot-preview-placement-in-illustrator-mac-o ) I'm hoping somebody there will become aware of this, because I've tested it with other co-workers, it's easily replicable.
If you place the screenthots NOT using the preview (ie, dragging from the finder, or File > place), the problem does not arise for me.
An error occurred while saving the comment Russ Gray
commented
When taking a screenshot on a Mac (Big Sur, 11.7) a small preview of the screenshot appears in the bottom right corner of the screen. If you grab that preview before it disappears, you can place it in an email, chat app, or any other software that will accept it, including Illustrator and Photoshop. It's a nice little time-saver. However, when I grab that preview and place it in Illustrator, the document becomes either "Untagged CMYK" or "Display" (RGB) on its own. I didn't notice this for a very long time, but was constantly having color problems, only to find out my color mode had been changed without my knowledge to "Display" or "Untagged CMYK". Now I know what's causing it at least! I can work around this of course, but since probably many others are having this problem and don't even know it, I thought I'd pass this on.
Once the color profile is changed to "display" or "untagged CMYK" in this manner, no amount of "Command+Z" will bring back the colors you had OR change the color profile back to the original.
One note: if the screenshot preview is left alone, it disappears and then is saved on the hard drive as a PNG; whereas, if left so save to the hard drive, it is saved as a PNG. If the screenshot is placed conventionally (either dragging from the finder into a document, or via File > Place, this color space change doesn't seem to be an issue. It is ONLY when grabbing the preview to place the screenshot as far as I can tell.
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2 votesRuss Gray
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8 votes
An error occurred while saving the comment Russ Gray
commented
@andikm I had this problem for a long time and it didn’t go away until I upgraded to Catalina. (Not sure which OS or which platform you’re using). Another bit of advice someone gave me that worked for me prior to the OS upgrade was to uncheck “Application Frame” and then recheck it, if I recall. (Window > Application Frame). Before discovering that, I usually had to restart the software. Hope that helps.
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12 votes
An error occurred while saving the comment Russ Gray
commented
Update: I was on with Adobe support for weeks, and even was communicating with some pretty high-level tech support by the end. Eventually, if I recall, we simply pulled off ALL Adobe products and did a full wipe of everything Adobe. Apparently a simple uninstall / reinstall is not at all the same thing (?). Although I lost some preferences (despite trying to keep as many as possible), the high RAM usage for AiRobin seemed to go away after the fresh install. I still have weird problems that persist, but at least that one has been mitigated finally.
Russ Gray
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24 votes
I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Russ Gray
commented
Tyler: this is the first helpful info I've heard on this topic. Any other solution required restarting Illustrator (same for Photoshop). You're right, that does work. Sure, it's not a fix, but in the meantime, I'll take it.
To clarify: moving the entire application frame even just a hair to the right or left, then putting it back in place, does the trick WITHOUT a restart of the software.
An error occurred while saving the comment Russ Gray
commented
I'm using 24.3 (have been for a while now) and still having the issue. Sorry! Wish I could say different!
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3 votesRuss Gray
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4 votesRuss Gray
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5 votesRuss Gray
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106 votes
Hi All,
We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).Please do let us know if this issue is resolved for you or not.
With Best Regards,
Illustrator TeamAn error occurred while saving the comment Russ Gray
commented
I have noticed slower save times over the past year or so than ever before. Save times are similar now to larger Photoshop files. Strange. Even smaller files that were once instantaneous now take several seconds, which seems odd. But my biggest gripe is this AiRobin thing that seems to be hogging so much RAM (15 GB on my machine, even when Illustrator is first opened and is doing nothing; Illustrator itself in this state only uses 1 GB). I have unchecked the boxes allowing for background save / export, yet AiRobin continues to run and uses the same amount of RAM as before. What in the world is AiRobin doing? Considering Illustrator has no files open, AND I have disabled background save / export? Whatever it's doing, I can't see that it's helping me in any way. So, unless it is helping in some way I'm unaware of .... can you let me know what it is doing? Or, can we please eliminate it?
As a very long-time user (and 5-day-a-week user) I will say I would MUCH prefer a more flawless version of the product over new features I rarely if ever use. Please.
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36 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Russ Gray
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An error occurred while saving the comment Russ Gray
commented
Rick — it isn't just linear gradients either. I have had it happen to radial gradients within the same file I was working yesterday. I have tried to reproduce the issue in a more controlled way (ie, trying to reproduce all the factors I could think of) but couldn't get it to happen. There's for sure a bug, but I'm not sure how to pass on more complete info to the engineers yet so they can see it on their end.
Thanks for the install info; I am always hesitant to install previous versions (probably just idiosyncratic) but I might in this case.
An error occurred while saving the comment Russ Gray
commented
I have been having the same problem. I am tempted to go back to the previous version too, but won't because I simply don't have the time to go through the process. But if it helps the Adobe engineers (if they ever see this post!) I am working on a document with a sizable number of gradients (20 to 30). I wish I could find any other common denominators here. But it seems like Illustrator is only grabbing other objects that have the EXACT same gradient fill (like as if I was to do "Select > Same Fill Color") and edits those specific ones. (Even though those other shapes with gradient fills are not selected).
I just updated this morning to 27.0. The problem persists. I suspect thousands of people are dealing with this every day, and like me for so long, don't even realize it's happening. This needs some attention!