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Russ Gray

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  1. 1 vote

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    0 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Russ Gray shared this idea  · 
  2. 7 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Russ Gray commented  · 

    @andikm I had this problem for a long time and it didn’t go away until I upgraded to Catalina. (Not sure which OS or which platform you’re using). Another bit of advice someone gave me that worked for me prior to the OS upgrade was to uncheck “Application Frame” and then recheck it, if I recall. (Window > Application Frame). Before discovering that, I usually had to restart the software. Hope that helps.

  3. 9 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Russ Gray commented  · 

    Update: I was on with Adobe support for weeks, and even was communicating with some pretty high-level tech support by the end. Eventually, if I recall, we simply pulled off ALL Adobe products and did a full wipe of everything Adobe. Apparently a simple uninstall / reinstall is not at all the same thing (?). Although I lost some preferences (despite trying to keep as many as possible), the high RAM usage for AiRobin seemed to go away after the fresh install. I still have weird problems that persist, but at least that one has been mitigated finally.

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  4. 24 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Russ Gray commented  · 

    Tyler: this is the first helpful info I've heard on this topic. Any other solution required restarting Illustrator (same for Photoshop). You're right, that does work. Sure, it's not a fix, but in the meantime, I'll take it.

    To clarify: moving the entire application frame even just a hair to the right or left, then putting it back in place, does the trick WITHOUT a restart of the software.

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    Russ Gray commented  · 

    I'm using 24.3 (have been for a while now) and still having the issue. Sorry! Wish I could say different!

  5. 3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 4 votes

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  7. 5 votes

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  8. 97 votes

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    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

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    Russ Gray commented  · 

    I have noticed slower save times over the past year or so than ever before. Save times are similar now to larger Photoshop files. Strange. Even smaller files that were once instantaneous now take several seconds, which seems odd. But my biggest gripe is this AiRobin thing that seems to be hogging so much RAM (15 GB on my machine, even when Illustrator is first opened and is doing nothing; Illustrator itself in this state only uses 1 GB). I have unchecked the boxes allowing for background save / export, yet AiRobin continues to run and uses the same amount of RAM as before. What in the world is AiRobin doing? Considering Illustrator has no files open, AND I have disabled background save / export? Whatever it's doing, I can't see that it's helping me in any way. So, unless it is helping in some way I'm unaware of .... can you let me know what it is doing? Or, can we please eliminate it?

    As a very long-time user (and 5-day-a-week user) I will say I would MUCH prefer a more flawless version of the product over new features I rarely if ever use. Please.

  9. 36 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Russ Gray supported this idea  · 
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    Russ Gray commented  · 

    Rick — it isn't just linear gradients either. I have had it happen to radial gradients within the same file I was working yesterday. I have tried to reproduce the issue in a more controlled way (ie, trying to reproduce all the factors I could think of) but couldn't get it to happen. There's for sure a bug, but I'm not sure how to pass on more complete info to the engineers yet so they can see it on their end.

    Thanks for the install info; I am always hesitant to install previous versions (probably just idiosyncratic) but I might in this case.

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    Russ Gray commented  · 

    I have been having the same problem. I am tempted to go back to the previous version too, but won't because I simply don't have the time to go through the process. But if it helps the Adobe engineers (if they ever see this post!) I am working on a document with a sizable number of gradients (20 to 30). I wish I could find any other common denominators here. But it seems like Illustrator is only grabbing other objects that have the EXACT same gradient fill (like as if I was to do "Select > Same Fill Color") and edits those specific ones. (Even though those other shapes with gradient fills are not selected).

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