Gary Crispin
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10 results found
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Can't finish previewing. Could not complete the requested operation.
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Screenshot_1.png 12 KB -
Captura%20de%20pantalla%202025-09-22%20a%20las%2011.58.03.png 43 KB -
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Screen Shot 2023-09-14 at 3.24.28 AM.png 613 KB -
Screen Shot 2020-11-15 at 1.54.07 PM.png 70 KB -
AI SS 02.jpg 308 KB -
Screenshot 2018-10-24 at 15.56.35.png 222 KB -
螢幕截圖 2018-10-24 上午11.31.13.png 157 KB -
Screen Shot 2018-10-22 at 2.49.07 PM.png 252 KB -
The_operation.png 68 KB -
Screen Shot 2018-10-18 at 11.15.35.png 301 KB -
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Screenshot 2018-10-18 22.16.41.png 19 KB -
Screen_Shot_2018-03-28_at_10.35.10_PM.png 39 KB
776 votesThanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.
If you're still seeing it, could you help us with a few details so we can dig in further?
- Are you still facing the issue? (yes / intermittent / no longer)
- Machine configuration — OS and version, GPU, and Illustrator version/build
- Reproduction rate — does it happen every time, or only sometimes?
- A screen recording of the issue as it happens, if you can capture one
- The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)
If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.
Thanks for your patience and for helping us track this down.
Warm regards,
Aishwarya G Gadodia
An error occurred while saving the comment -
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Files don’t save! Saving starts and never finishes and can’t be cancelled
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Screenshot%202025-09-04%20at%2014.58.23.png 51 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.15.57%E2%80%AFa.%C2%A0m..png 76 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.16.08%E2%80%AFa.%C2%A0m..png 39 KB -
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Screen%20Recording%202025-08-29%20at%2014.46.11.mov 15228 KB -
Captura%20de%20ecra%CC%83%202025-08-28%2C%20a%CC%80s%2011.09.33.png 368 KB -
Screenshot%202025-08-26%20at%204.44.48%E2%80%AFPM.png 51 KB -
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Screenshot%202025-08-14%20at%204.16.26%E2%80%AFPM.png 182 KB
35 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
An error occurred while saving the comment Still having the issue, however what worked for me was in addition to turning off the save in background, export in background and increased the recovery save time, I also turned off the enable wacom setting in the devices.
Not ideal, but seems to be working for the time being. -
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24 votes
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12 votes
An error occurred while saving the comment I had the same issue, but discovered that the freeform gradient was applied to a compound path. If I released the compound path, the gradient displayed correctly. Still a bug, but potentially a fix for many of you experiencing the issue.
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31 votes
An error occurred while saving the comment Or even better, have a smart guide that runs up when holding the slider so you can see the gradient point compared to the other grahics on the artboard! ... and then as a bonus improvement, perhaps allow snapping to objects that the guide hits!
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3 votes
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45 votes15 comments · Illustrator (Desktop) Feature Requests » Effects, Appearance, Graphic Styles · Admin →
Thank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer SinghAn error occurred while saving the comment Hi Egor,
Not exactly. For instance when we build a pack, our client insists we build it orientated landscape, but our print proofers insist on portrait. So we have issues as when rotate an entire artwork we find that drop shadows are now angled differently and we then have to amend each one individually. Sometimes this can be hundreds of items and across many files, leaving us open to many mistakes. Then we have to repeat the process when we receive the proofers adjusted files back.
Also sometime we are required to show a larger scaled version of the artwork. So youd think that a select all and scale 500% would produce a 5x version of the original. However any gaussian blurs do not scale, despite selecting 'scale appearances and effects'. It's very frustrating. -
2 votes
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80 votes
An error occurred while saving the comment I think you can do this using a purchasable external plugin from Esko, but it would be great if Adobe incorporated the feature.
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3 votes
The issue seems to be that some objects become unknown fills after saving, especially text boxes (sometimes they defaul to black too). If the text is then outlined, the preview wont render. You need to reassign the colour for any affected objects. When on complex objects with thousands of elements, this is very time consuming. Please sort this out as its been an issue for over 7 years.