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  1. 3 votes

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  2. 14 votes

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    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.3.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.3.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

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    MDN commented  · 

    Volker - I've spoken to support a few times now and although they say they're aware of the bug, the answer is no, they've not been able to give me a timeline or any updates on their progress with it.

    I was frustrated to say the least to see the list of changes on the most recent update: 6 items, three of which were Mac only, and the other three were minor to the point of irrelevance, compared to this show-stopper we've been putting up with for over a year now. The team I work with and I are all stuck on 23.1 (2019).

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    MDN commented  · 

    I have spoken to suport (Priyanka - very helpful) who report that issue is being worked on.

    Cheers.

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    MDN commented  · 

    I have now read quite a number of similar reports of wrongly clipped PNGs in 2020 and 2021. The specific issue we're talking about here is hidden objects included in the dimensions of the exported PNG. And it's not just confined to exporting via script. I've tested 'Export for Screens', 'Export As', and 'Export for Web (Legacy)', the problem occures in all those places too.

    This is quite easy to confirm for yourself; just make a file with two assets on a layer in different locations, and hide one of them, then export as a PNG by any of the above methods, or script. Compare the restult to what you get in Illustrator 2019 (2019 gives the correct result). See?

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    MDN commented  · 

    Ok, I've been trying to upload the JSX file but won't go. So here's the code - make it yourself, then run it on the attached ai file :)

    #target Illustrator
    main();
    function main() {
    var doc = app.activeDocument;
    var clipping = false;
    var filePath = doc.path + "/PNG Export test/" ;
    var exportDir = new Folder(filePath);
    if (!exportDir.exists) exportDir.create();
    var fileName = app.version + " clipping = " + clipping+ ".png";
    var pngExport = new ExportOptionsPNG24();
    pngExport.transparency = true;
    pngExport.horizontalScale = pngExport.verticalScale = 200;
    pngExport.artBoardClipping = clipping;
    doc.exportFile (File( filePath + fileName ), ExportType.PNG24, pngExport );
    }

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    MDN commented  · 

    I've attached the files necessary to replicate this bug. I recommend testing it in 23.1 to confirm the expected behaviour, and then in 24.3 / 25.0 to see the problem.

    The ai file (attached) contains two groups on the same layer. One of them is hidden.
    The script sets artBoardClipping to false, but you can edit the script to set it to true to confirm that behaviour.

    Steps to reproduce:
    Run the script <png Export test.jsx> on <png export test.ai> in both Illustrator 23.1.0 and 24.3/25.0

    Expected behaviour: As found in 23.1.0: the PNG exported by the script is trimmed to the visible bounds of the visible asset, and does not include the hidden item. This is correct.

    Actual behaviour: In 25.0/24.3 the PNG exported by the script is too large; its bounds include the hidden item. This is problematic.

    Impact: we rely on a script for exporting multiple png assets from complex compositions, without backgrounds, trimmed to the asset's visible bounds; it does this by hiding everything else and showing only the item for export, for hundreds of items in turn. This bug breaks this functionality. We can’t update Illustrator past version 23.1 until it’s fixed.

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    MDN commented  · 

    AI 24.1.1
    Windows 10 1909

    Scripts we've always used to export PNGs for use in other projects don't work in AI 2020. They still work fine in "Legacy CC" versions (eg 2018 22.1).

    When we run the script, all the PNGs come out clipped to the artboard rather than to the item bounds.

    There seem to be a lot of bugs with exporting in this release - we don't know if its related to a general issue, or specifically has to do with scripting. Do we need to update the script in line with changes to the Extendscript standards (info?), or will this be fixed with an update?

  3. 571 votes

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    MDN commented  · 

    I’ve just updated Illustrator. Keen to see what has changed since the last release in October, I checked the ‘Fixed issues’ log. Half a dozen minor-ish items, three of which apply to macOs only. Of the rest:
    • Incorrect URL for the Help icon in Recolor dialog
    • Display of GPU out of memory error dialog when creating a new document
    • Crash and stability issues
    I don’t know if our in-house developer would have needed more than a day to resolve those.
    And we pay £50p/m/user for this, when issues like this one, and many, many other show stopping bugs and gaps in functionality, go unresolved for YEARS?
    It just looks like a very cynical cash-cow. We’ll be seriously looking at detaching ourselves from it this year.

  4. 3 votes

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  5. 37 votes

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  6. 2 votes

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  7. 3 votes

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  8. 20 votes

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  9. 20 votes

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  10. 4 votes

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  11. 5 votes

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  12. 4 votes

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  13. 7 votes

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  14. 11 votes

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    MDN commented  · 

    Yep. That would be much better.

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  15. 34 votes

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  16. 26 votes

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  17. 3 votes

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    MDN commented  · 

    Heh. Kinda obvious really.

    I mean, Photoshop has been doing it perfectly adequately for donkey's years.

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  18. 58 votes

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  19. 4 votes

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    2 comments  ·  Illustrator (Desktop) Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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    MDN commented  · 

    Absolutely, it seems barely credible that, after all these years, the "industry leading" vector graphics package can't do this with bitmaps and text. "Free distort" tool... yeah right :|

    I mean, I have a looooong list of no-brainer basic features that need implimenting and bugs that need fixing before I feel like Adobe has earned its keep, but this one might just be top of the "oh ffs" list.

    For example, if I've got an object with text or a bitmap on it, and I want the whole thing in perspective, I have to expand the text and... what, do the bitmap separately with an effect? Or outline it? Seriously?

    And no, effects (mesh/ free distort) are NOT useable or helpful.

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  20. 8 votes

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    1 comment  ·  Illustrator (Desktop) Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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