Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
649 results found
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Illustrator opening as trial and not recognizing current subscription
when opening illustrator from CC app manager or directly from start menu,
illustrator does not allow to open full version even though I have pro subscription. There is a button to buy now but that just takes me to purchase an additional subscription which I'm paid up for. I really need to use Illustrator soon as possible. Thanks1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Cannot set tint percentage to C (cyan) value except by sliding cursor
Illustrator CC 2018
Windows 10If I want to set the tint value of a CMYK colour to the same percentage as the Cyan number (66 in the example below), my only option is to slide the cursor, because typing the value or raching the value with the keyboard arrows don't work.
This was already an issue with CS6, on both Mac and PC.
1 voteRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Running Illustrator on Mac Os High Sierra 10.13.1 failed
Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
Uppercase for errors on Illustrator and chrome1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Scatter brush rotation orientation to line.
When using a scatter brush with rotation set to the line (not page) the vertical orientation will randomly flip. For instance, when I'm using the scatter brush to create a bush with stems and leaves pointing up (natural orientation), after creating the line and applying the scatter brush sometimes the brush will apply pointing down.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Also do try the steps provided by Herman.
Thanks & Regards,
Raghuveer Singh -
New Artboard Decimal Rounding
Illustrator 2015.3.1
Created a new document, set artboard to 3.375 x 2.125 with .125 inch bleed. Dialog box rounds to 2 decimal places as usual, but I expect that it honors the 3 decimal input. Save document as PDF, place into InDesign using Bleed box, am surprised to discover that document places at dimensions of 3.63 x 2.38.
Further testing shows that if I enter the proper dimensions with the artboard tool after creating the document, then it honors the 3 decimal places. So it is only the new document dialog that is actually rounding the dimensions.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Character Properties Disappears in "Draw Inside"
Can't access the Character Properties (like changing font/size/line height) while in "Draw Inside" mode. I have to create/edit text in my main layer and cut/paste it in the "Draw Inside" object.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything.
I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything before the menu appears.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
Artboard edge shows behind an object of the same size as the artboard
- CC 22.0.1 (32-bit)
- I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.
- I expected everything to line up and look right.
- A small white edge of the Artboard is visible on the right side of the drawing
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Illustrator CC 18 freezing on macOS High Sierra
Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Shaper tool eraser bug
When I scribble over an extra line with the shaper tool the line disappears. if I copy/paste or move the object, the line reappears. its really frustrating that I cannot copy and paste my drawing and makes the shaper tool useless for me. any way to fix this? I added a photo with the extra lines
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
PDF does not preserve Illustrator editing capabilities!!
I upgraded two days ago to the new version of Illustrator. I've been saving PDFs with 'Preserve Illustrator Editing Capabilities' for years. Now when I do it, it's flattening the PDFs and not allowing editing as normal. It has totally ruined two of my complex files and I've lost hours of work.
Has anyone else had this problem or know of a fix?
So frustrating!
1 votePlease get in touch with us at support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Saving PDF Security override by gmail
Dear sir or madam,
I've noticed as i saved PDF in CS6 to send to a Client and i used password protection with no permissions (printing, copying....)
And the thing is, if you open the email att. in this case My protected PDF in gmail preview - you can print it with no problems. And if you print to a PDF file, you get the same PD minus the Password protection.
I think this could be a big issue.
So i see google's gmail now as an easy fool proof password hack tool.
hope i helped somehow with this.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Trying to update to Illustrator 22 but I don't seem to ge the option to do so
Trying to update but I simply don't have the option, please see screenshots for reference.
Thanks1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
Cannot uncheck rubber band option
Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Brush edge dissapears. Can't see the shape of my brush. Randomly.
Cannot see the outline of my brush. Randomly it dissapears. It would be great if I was into random looks to what I do. But I'm not.
In fact, I'll hazard a guess that not many people paying close to £50/month are very into randomly varying results.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
The latest updates
I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.
On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.
So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…
1 voteHello,
I saw your email to sharwithai@adobe.com
I have asked support to follow-up on the email and arrange a callback.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator 22.0.1 not opening in High Sierra
I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:
1 voteyou may try resetting preference once to see it helps.
If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error on Artboard/Workspace
- Adobe Illustrator CC 22.0.1
- Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.
- A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.
If I try to create something new, it disappears and then shows up again.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
showing an extra art-board which doesn't really exist
It is showing an extra art-board which doesn't really exist,
Illustrator 2017 ME
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Since updating Illustrator to CC 2018 it runs worse than before
Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.
1 votePlease get in touch with us thorugh support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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