Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
631 results found
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Trying to update to Illustrator 22 but I don't seem to ge the option to do so
Trying to update but I simply don't have the option, please see screenshots for reference.
Thanks1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
Cannot uncheck rubber band option
Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Brush edge dissapears. Can't see the shape of my brush. Randomly.
Cannot see the outline of my brush. Randomly it dissapears. It would be great if I was into random looks to what I do. But I'm not.
In fact, I'll hazard a guess that not many people paying close to £50/month are very into randomly varying results.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
The latest updates
I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.
On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.
So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…
1 voteHello,
I saw your email to sharwithai@adobe.com
I have asked support to follow-up on the email and arrange a callback.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator 22.0.1 not opening in High Sierra
I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:
1 voteyou may try resetting preference once to see it helps.
If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
showing an extra art-board which doesn't really exist
It is showing an extra art-board which doesn't really exist,
Illustrator 2017 ME
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Since updating Illustrator to CC 2018 it runs worse than before
Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.
1 votePlease get in touch with us thorugh support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Pixel Preview option bug
- Illustrator CC 2018 (22.0.1)
- create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team -
illustrator 2018
Today i installed Illustrator last version.
When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Dynamic symbols automatically expands
When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" — the link to symbol gets broken. This only occurs with dynamic symbols.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Optimize Illustrator
I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.
I could turn off the notification, but I'd rather get important Adobe update news.
Can the message be automatically deactivated if we've already optimized?
1 voteIdeally, you should get this message only once and not always. Which version of Illustrator are you using?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
High Sierra 10.13
Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Panel Options not displaying on click and hold
In the panel selection for all the tools (natively on the left) as a click and hold on a tool (ie. The rectangle tool) it does not show any options to select anything else such as the ellipse tool. This issue exists on all of the tool buttons as well as trying to selecting font sizes, in the character panel. Another example is the transparency dropdown. The dropdown just doesn't show up when I click it.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Macbook completely crashes with Illustrator 2018
Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
Thanks for help1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Create New
I have Illustrator 2018. Whenever I click create new, I'm expecting to see the full range of canvas options, but instead it's cut off at web (instead of including Art & Illustration canvases etc.). Resizing the window still cuts it off, and sometimes it'll fit but there will be white space instead of filling the window.
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Many Many issues with Illustrator 2018
Ever since I've updated to Illustrator 2018, the program is always lagging and becomes non-responsive. Something simple like selecting "T" for a new text line will stall my program. I've attached my computer specs.
The alt shortcut for brush tool no longer selects color with the eye drop tool. I have to manually select the eyedropper, then switch back to the brush tool which is very frustrating when I need to do this hundreds of times a day!
The startup time has increased dramatically. Showing a blank screen for a couple minutes until the illustrator home screen finally appears. Also…
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
UI bug
illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator
UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Update window appears every run AI. But I have fresh version installed.
I'm tired of closing this window.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Name layer pop up panel appears twice
On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.
1 votePlease accept my sincere apology for the inconvenience.
If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Can't preview artwork
Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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