79 results found

1. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

   Just updated to V.24.
   There is a critical bug while saving on an external hard drive or a network storage. The saving process ends with a generic error and the file just DISAPPEAR from the server.

   I'm on MacOS 10.14.6

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   157 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom Adobe PDF presets then follow below steps
   1. Go to Edit > Adobe PDF Presets
   2. Check PDF compatibility of PDF presets that are not default
   3. Make a note of presets that use PDF compatibility version 1.3
   4. Quit Illustrator
   5. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   6. Move the presets identified in step 3 out of this folder
   7. Launch Illustrator and check if you can save the document

   3)Please share your preset folder in a Zip File
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

   4)Please try the below mentioned workaround and let us know if that helps:

   Steps:
   i)Launch Illustrator
   ii)Open preference by pressing “Cmd+K”
   iii)Go to “File Handling & Clipboard”
   iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
   v)Click ok
   vi)Try to save file and let us know if that helps
   If it is still reproducible
   i)Open preference by pressing “Cmd+K”
   ii)Go to “File Handling & Clipboard”
   uncheck “Save in background”
   iii)Click ok
   iv)Try to save file and let us know if that helps

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom… more

2. An unknown error occurred when saving AI file

   Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

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   52 votes

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   53 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
   Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
   Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

   Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
   If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
   Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

   Thanks and Regards,
   Ankit Goyal
   Illustrator Team

   Hi,
   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
   Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
   Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

   Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
   If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
   Our time zone is IST (+5:30 GMT).We are available… more

3. PDF gets saved and viewed as 'This is an Adobe Illustrator file that was saved without PDF content'

   As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????

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   34 votes

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   51 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you get a PDF exported that gets viewed as 'This is an Adobe Illustrator file that was saved without PDF content' stamped messages, please send these to sharewithai@adobe.com and tell exactly what method you used to create it (Save Aa, Export As, Asset Export), with what parameters specifically.

4. Illustrator could only partially read this file

   When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

   The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

   It works fine in 23.1. and I have had to revert to using that.

   I have lost a day's work as I kept saving my work in 24.0.1 at regular intervals but the following day none could be read back in and I had to revert to the previous day's backup which was saved in 23.1

   The first file attached (y191125-1042 EAW 95) is one which loads OK into 24.0.1 and the second (x191130-2214 EAW 95) is the result when the first file is saved in 24.0.1 and which will not load back in.

   Note the files are not attached as I don't want them to be public. I will provide them on request.

   When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

   The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

   It works fine in 23.1. and I have had to revert to using that.

   I have lost a… more

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   28 votes

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   23 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi Paul,

   We would need these files to reproduce this issue. Can you please share the same on my mail ID: anish@adobe.com

   Thanks
   Anish

5. Thumbnails glitching when saved

   Randomly, when files and thumbnails are saved out of Illustrator, the resulting thumbnails are glitched in a variety of ways. This glitch is present in the preview in the Finder window, but upon opening the file again, the glitch is not present. This is not from appearances or overprint being applied to artwork elements, as we are familiar with the issues those settings present in a print production environment, and this is a separate issue.

   • Running on a MacBook Pro, 2021, running Sequoia 15.0.
   • Using Illustrator 30.0.
   • The issue occurs when Illustrator saves a file or thumbnail, randomly, without any indicators that it's going to happen.
   • The preview of the file and the thumbnails of the file should match exactly how the file appears in Illustrator, but the saved -preview and thumbnails appear glitched in some way.

   A) In the orange file example, the file is saved exactly as shown in screenshot A1. The thumbnail and preview of the file were saved with elements duplicated and scaled differently from the actual file and how the actual file appears when reopened—screenshot A2 and A3. I do not have the original file with the issue to attach.

   B) In the Super Collagen file, the file was saved exactly as shown in screenshot B1. The thumbnail and preview of the file were saved with multiple elements missing and without the background elements—screenshot B2.

   C) In the Smooth Current Serum file, the file was saved exactly as shown in screenshot C1. The thumbnail and preview of the file were saved with a previous version of the "SMOOTH" text overlapping the actual text in the artwork. This old version had 3 "O's" in the text, but was DELETED/removed from the file. Yet it saved over top of the corrected version in the thumbnail and preview, even though this "SMOOOTH" text had been deleted PRIOR to saving the file.

   These issues cause huge problems in a production environment when the thumbnails are used for proofing and the software saving out the thumbnails cannot be trusted to accurately represent the artwork. I have screenshots and files for about 15 additional documented instances of this thumbnail/preview glitch occurring.

   The same issue appears to have been reported to the r/AdobeIllustrator thread on reddit a month ago. https://www.reddit.com/r/AdobeIllustrator/comments/1okei68/anyone_else_getting_glitched_previews_for_ai/

   Randomly, when files and thumbnails are saved out of Illustrator, the resulting thumbnails are glitched in a variety of ways. This glitch is present in the preview in the Finder window, but upon opening the file again, the glitch is not present. This is not from appearances or overprint being applied to artwork elements, as we are familiar with the issues those settings present in a print production environment, and this is a separate issue.

   • Running on a MacBook Pro, 2021, running Sequoia 15.0.
   • Using Illustrator 30.0.
   • The issue occurs when Illustrator saves a file or thumbnail, randomly, without any… more

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Everyone - we want some more information about this issue.

   Is any export (PNG) done from Illustrator for any such (glitched preview) files showing the same thumbnail issue or not?

   Or, is the issue happening only with the thumbnail of the file as seen in the Mac / Win folder preview or while placing into another application?

6. Wrong raster exported with combination of mask, gradient and brush

   I have path with a stroke applied to it.
   Stroke is gradient, applied 'within'
   One point of this gradient has opacity 0.
   This path has mask.
   Mask applied as inverted and clipping.
   Inside this mask I have path with dash brush applied to it.

   All of this looks fine inside AI.
   When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.

   See animation and artwork attached.

   15 votes

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   Need More Info  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Asset Export not respecting Clipping Mask on image

   When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

   9 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   Hi,

   Gentle Reminder.

   Please share the given details at ShareWithAI@adobe.com
   1) If the issue is reproducible on latest build 25.2.3?
   2) Is multiple AI versions installed in your system? If yes, please share the details.
   3) Some video & Test file for our reference.

   Thanks,
   Illustrator team

   Also, please mention the title of this issue as the subject of the mail.

   Thanks

8. empty progress dialog

   BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

   Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

   Mac Powerbook touchbar
   MacOS Mojave 10.14.3
   Illustrator 23.0.2

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   7 votes

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   Need More Info  ·  Anish Kumar responded

   Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

   Is this happening on win 7 only?

   Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

   Have you encountered this issue with the latest Illustrator build?

   Thanks
   Anish Kumar

9. Illustrator CC 2019 freezes when trying to save.

   Illustrator freezes while trying to save, both locally or on a network drive.

   6 votes

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   Need More Info  ·  Anish Kumar responded

   Hi,

   I would like to know if your issue is resolved ? If not please help us by answering few questions-

   Hardware you were working?
   Is this very frequent?
   Your operating system?
   Are you connected to a VPN?

   Please revert us back with the above information,it may help us to reproduce the issue in house.

10. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    This happens when saving an illustrator doc now.

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    5 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

11. Illustrator takes years to save normal sized files without any super expensive graphical elements

    Illustrator takes years to save normal sized files without any super expensive graphical elements

    4 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Objects vanish when a PDF is exported

    The PDF document is not being saved correctly. I have tried saving it in different ways, changing the elements and it still isn't working. I believe it is a problem in Acrobat itself perhaps?

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    4 votes

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Mateus, please File > Package the document, save the PDF preset used into a file, and send these over to the team for investigation, to sharewithai@adobe.com

    Put the link to this report in the body of the email as well: http://illustrator.uservoice.com/forums/601447/suggestions/49687994

13. Saving issues

    I have an issue with illustrator, files are not saving properly. The file 15 year warranty vector I created is saving as "~ai-87c8b406-558b-424b-915b-974d5eb7acda_"

    Or it doesnt save at all.

    I am running the latest illustrator

    4 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Unable to save in same folder or same name

    Unable to just save in the same folder y pressing ctrl + s. I have to save in a different folder or save with a different name. Unbearable.

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    4 votes

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15. Can’t save over network or on a desktop

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed with the tech support effort and Adobe.

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed… more

    4 votes

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16. Saving Bugs

    I can't save the file cause the saving windows just keeps crashing
    I can't close without saving either.

    4 votes

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17. Adobe Illustrator asks you to Save when no changes were made?

    Why does Illustrator, for the past many years, ask you to Save when no changes were made? Makes me think I accidentally did something or forgot that I did something. If nothing was changed, Don't ask to Save....please.

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    4 votes

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18. 「選択範囲を書き出し」でSVGを書き出す際、無関係なPNG画像が同時に出力される

    Illustrator 2024で「選択範囲を書き出し」からSVGを書き出す際、本来選択しているオブジェクトではなく、無関係なPNG画像や別のSVGデータが出力されます。

    問題のPNG画像は、
    ・アートボード上に存在しない
    ・現在開いているファイル内にも存在しない
    ・2年ほど前に使用した記憶のある画像
    ・アセット書き出しパネルにも表示されない

    という状態です。

    また、
    ・新規ファイルを作成しても再発する
    ・通常のPNG書き出しでは発生しない
    ・「選択範囲を書き出し」→SVGの場合のみ発生する

    ことを確認しています。

    さらに、出力されたSVGには、現在選択しているオブジェクト以外の無関係な内容も含まれており、意図した内容だけを書き出すことができません。

    使用環境：
    Illustrator 2024（28.7.10）
    macOS Sonoma 14.6.1

    3 votes

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    Need More Info  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Illustrator repeatedly gets stuck saving causing a forced restart and loss of document

    Illustrator repeatedly gets stuck saving almost every document that has any complexity. It will not finish it's save and requires a force quit/restart. It will also not autosave any document changes made before the error, so every time it happens it requires the file to be made from scratch. This has become so persistent in my files that I can no longer use illustrator.

    Operating system: Windows 11 Enterprise 64-bit operating system, x64-based processor
    Version of Illustrator: 30.3

    3 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Illustrator not letting me save my files or very slow

    Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
    Did not use to happen about a month ago.

    Illustrator 30.3
    Macbook Pro M1 Max
    Sonoma 14.8.5 (23J423)

    Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

    Please don’t ask me to to save files locally as that is not a viable solution.

    Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not even saving at all just stuck on save without being able to close illustrator.

    We have 100’s of files on dropbox and need to share files between team members so not viable to save locally.

    Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
    Did not use to happen about a month ago.

    Illustrator 30.3
    Macbook Pro M1 Max
    Sonoma 14.8.5 (23J423)

    Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

    Please don’t ask me to to save files locally as that is not a viable solution.

    Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not… more

    •  

    3 votes

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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