Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
29 results found
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Wake from Sleep resizes Ai windows and moves panels
M1 MacBook Pro, Mac OS 11.5.2. - AI 25.4.1.
Every time I wake my MBP from sleep, AI window is resized to half screen (horizontal) and all Palettes are whacked! all bunched in corner of screen, have to reset window size and reset palettes, every single time. Only AI does this, no other App.27 votesIf you have this issue again — please drop a comment (all but Phillip Byrne, who already made one). Does it still happens to you? Does waking your Mac from sleep makes your windows and panels move and resize?
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Can't select or hide layers, AI instantly changes it back
All was fine, until I discovered I can't change layers' visibility or lock them.
Restart won't help. Please see animation attached and document shown.I remember I had this bug before but it somehow went away.
22 votesHi All,
I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail
Thanks
Anish -
With multiple projects open, can only view one tab
In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.
8 votesHi Joel,
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
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Window resizes in increments
After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?
7 votesHi,
Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.
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Right Click does not work
This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
6 votesHi,
Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .
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Can’t overwrite values in size fields of the New Document dialog
When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.
You have to use backspace — incredibly irritating. Please fix.
5 votesThanks for reporting the issue , Illustrator team really appreciate this.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .
Thanks and Regards ,
Ankit Goyal
Illustrator Team -
Illustrator 25.0.0 breaks precision of metric units when working under custom created workspace
When I create custom workspace and want to make new object, and when I type dimensions in the dialog box, Illustrator breaks dimensions, e.g. 250 mm becomes 250.5 or 250.06 or 249.999 or else. This also happens when I open previously created documents with exact dimensions, e.g its dimensions become broken.
Note that this is happening only with custom workspaces created, and the problem persists even if I switch back to the default workspace. The only working solution is reinstalling Illustrator and working under any of the default workspaces, which is driving me nuts. Please fix it.
MacOS Mojave 10.14.6
5 votes -
Grid View fails to render grid lines at various zoom levels.
I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).
Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
Gridline every: 72px
Divisions: 18
Grids In Back: Checked
Show Pixel Grid (Above 600% Zoom): CheckedAs you can see in the attached screen shot (800% Zoom) that is not a grid.
4 votesPlease confirm or deny the bug is fixed in the latest build of Illustrator.
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Files don’t get displayed when opened or displayed corrupted with Application Frame enabled
These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.
The problem:
When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
Mac Pro macOS 10.12.6, Illustrator 22.14 votesHi,
We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?
Thanks
Anish -
New update (23.0.1) shows Home screen instead of my actual file until I press F
Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).
3 votesHi,
Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not? -
Tools and panels never open
I am having a problem with Illustrator since a few days now and I just don't find solution for it.
Every time I open Illustrator it forgets that the Control panel, the Tools panel and the other panels such as Transparency, Layers, Color, etc. was opened. It is really annoying to open them every time.
Could someone give a solution. And I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.3 votesDoes anyone still have this problem in the latest builds?
Please comment if it’s still there (and if pressing Tab helps to show the UI.
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White looks gray in Overprint Preview
The recent update to 29.8.1 now shows whites as grays in overprint preview. This changed feature now added leaving users unable to turn it off creates a massive problem when building anything containing white elements that are mixed or overprinting with or near grey elements. It is also a huge issue when sharing PDFs created in the new 29.8.1 with users who may not have the wherewithal to open their settings and start changing overprint settings.
Having been an artworker using Illustrator for over 20 years now, in which time I have seen some real clangers get through, but this…
2 votes -
With no documents opened, clicking New doesn’t do anything
Once I close all the artworks, I click on "New", nothing seems opening. I think it's bug
2 votes -
Can’t drag an element to a different layer
All of a sudden i cant move an element from one layer to a different one. Only if i manually open the whole layer and drag exact element to a different one.
Saving - quitting - opening again - does not help
2 votes -
Disabling "Show The Home Screen When No Documents Are Open" corrupts custom workspace
When "Show The Home Screen When No Documents Are Open" in General Preferences is disabled, the next time Illustrator is run, my custom workspace is corrupted, for lack of a better word. The toolbar and all panels are missing, and the Control Panel has become floating.
2 votes -
Scrollbar breaks using stylus (windows/wacom)
While I'm using a stylus, if I use the scrollbar, illustrator acts as if I haven't released from the scroll bar and continues to wildly scroll, and all other features including closing the program are inaccessible. This continues even if I tab out of the program and doesn't stop until I force quit illustrator.
2 votesHi ,
Thanks for reporting the issue, but we are unable to reproduce the issue at our end and would need more information such as the AI build with which the issue started, Wacom device configuration, and OS details of the machine where the issue is observed.
Regards,
Aishwarya G Gadodia
Illustrator Team
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What's new notification
Can i please have an option to make it go away
2 votesIf you have a persistent notification you can’t hide, please share a screenshot of it
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選択したオブジェクトのバウンディングボックスが表示されない
オブジェクトを「選択ツール」で選択した際に、拡大縮小をするためのバウンディングボックスが表示されません。
illustrator 24.0.1 で発生し、illustrator 23.1.1 では発生しません。
利用している環境は、macOS Catalina 10.15.1 です。
2 votesHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Is this Issue still happening on your machine?
2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
3)Please ensure under Menu Entry View→Show Bounding Box is on.Thanks and Regards
Ankit Goyal
Illustrator Team -
All tools and actions are slow and lagging, random selection in Ilustrator 2020
All tools lagging. cursor selects items randomly and drags them around when non having been selected. Illustrator 2020 CC installed
2 votesWe need more details to repro this issue. Please provide the following details
- Screen recording of the random selection and tool/cursor lagging
- System Information (Illustrator Help menu > System Info and OS system information)
- Is this issue happening before AI 2020 releasePlease send the above details to sharewithai@adobe.com
-Rama
Illustrator Team -
Character Panel Typing Font Names Manually Issue
When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.
When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of…
2 votesHi All,
Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
To nail down the issue further we would like the following information from your end :
1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
It would be really helpful if you could provide a short video having steps to reproduce the issue.Share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team
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