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Scrollbar breaks using stylus (windows/wacom)

While I'm using a stylus, if I use the scrollbar, illustrator acts as if I haven't released from the scroll bar and continues to wildly scroll, and all other features including closing the program are inaccessible. This continues even if I tab out of the program and doesn't stop until I force quit illustrator.

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Katie shared this idea  ·   ·  Report…  ·  Admin →
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Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded  · 

Hi ,


Thanks for reporting the issue, but we are unable to reproduce the issue at our end and would need more information such as the AI build with which the issue started, Wacom device configuration, and OS details of the machine where the issue is observed.


Regards,

Aishwarya G Gadodia

Illustrator Team

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  • Oliver Vogt commented  ·   ·  Report

    I am using an XP-Pen 22E pro and have the latest update of illustrator and driver as well for the tablet, this just started happening today. I have tried updating and restarting my laptop, restarting AI and unplugging cords and replugging them in and nothing is seemingly working

  • Katie commented  ·   ·  Report

    Hi Aishwarya,
    This is an issue in versions of illustrator after 27.9.3. The wacom device is a cintiq pro 24, that is up to date with no unique configuration. Please let me know if you need specific information on that. The OS is Windows 10 home 22h2

  • Katie commented  ·   ·  Report

    Wacom Cintiq Pro 24 (Wacom Pro pen 2)
    I'm using the latest drivers from wacom 6.4.5-5, and the most current version of illustrator (V28.3)

    I noticed this yesterday, not long after I updated Illustrator 28.2, and I updated to 28.3 today and it's still happening.

    This does not occur in Photoshop, or other software with a scrollbar. I don't have InDesign installed, so I can't test that.

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    Which Wacom pen and tablet model do you use specifically? What is the driver version that you have installed? Is it the latest one?
    Does it ever happen if you use other means to pan, or with other scrollbars within Ai?
    Does it ever happen in other applications? What about Photoshop or InDesign?
    When did it start to happen, if you are able to recall it?

Illustrator (Desktop) Bugs: User Interface

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