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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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29 results found

  1. New Document dialog window always coming up blank now

    It was working at first, but now when I try to create a new document I just get a completely blank dialog box. When I mouse over areas of the box, the pointer turns from arrow to text input cursor or clicky-finger depending where in the window I am, which implied that everything is there, but not visible. To confirm this, I clicked on where I knew my favourite preset to be and hit return, and it created the right kind of new document.

    So the dialog comes up, but doesn't display anything even though it's all there to interact…

    12 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Actual Size view menu does not display at actual size...

    The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.

    10 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    there are two issues in this post
    1. Users want this feature to work on multiple monitors.
    2. Users want to have a view actual pixels for web drawings.

    for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors

    for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.

  3. workspace

    While using the new Illustrator CC v.23, the workspaces will randomly move around and cover up the art board that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

    8 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

  4. black screen problem

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.

    8 votes

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    Thanks for confirming that it is working fine in 23.0.3
    I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.

    Thanks
    Anish Kumar
    Illustrator Team

  5. Dialog windows move / float to the left

    Bug Report: Floating windows drift offscreen (see attached video).
    Adobe Illustrator 26.4

    I tried reverting to older versions of Adobe Illustrator, but the issue exists for them as well; To me, that suggests the problem is related to the beta macOS. I am raising this bug now because the issue could present itself as users upgrade to macOS Ventura this fall.

    System Info:
    I am running MacOS, Ventura, Version 13.0 Beta (22A5311f) on iMac M1 (2021) with 8MB RAM.

    5 votes

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  6. Round corner not showing, object select not showing multi-select

    round corner only shows with regular select tool but not direct select tool
    when using direct select tool, would not outline selected object
    round corner mod would only show up for default shapes, if anything is divided or combined the round corner stops showing.

    Why do we need to vote for bugs to be fixed?
    shouldn't all bugs be fixed?? i mean it's not a new feature we are requesting.

    5 votes

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    This happens when edges get hidden.

    Enable them back with View > Show Edge (or Cmd/Ctrl + H).


    Also, you can edit your corner values precisely with Corners field in Control and Properties panel. The Shape section in Transform panel allows you to do the same for live shapes.

  7. Tool panels are enlarged or scaled up

    Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.

    Solutions helpful as I cannot have as many panel open as they now take up so much space!

    5 votes

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    Resolved (Comments Open)  ·  10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    4 votes

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Welcome screen Illustrator CC 2019

    Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?

    4 votes

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  10. Stop asking about switching to the Touch interface

    I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

    3 votes

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    Hi,

    Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.

    Thanks
    Anish Kumar
    Illustrator Team

  11. Artboard Naming Display Error

    OS: MacOS 11.5.2 (Big Sur – most recent update)

    When renaming artboards, the text is cut off in the textbox on my M1 Macbook Air.

    Steps I took: Shift+O to access the artboard tool, click artboard, attempt to rename.

    I want to point out - I'm still able to rename the artboard, but the text is just cut off in the box (see picture below).

    2 votes

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  12. Cannot close main application window with keyboard shortcut

    When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

    2 votes

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  13. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

    2 votes

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  14. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do…

    2 votes

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  15. Object horizontal and vertical measurements are swapped in tool bar

    MacBook Pro (15-inch, 2018)
    Processor: 2.6 GHz 6-Core Intel Core i7
    Mac OS Monterey 12.0.1 (21A559)
    Adobe Illustrator 26.0.2

    When selecting an object, like a rectangle, the horizontal and vertical measurements in the tool bar are swapped. They appear correctly in the Transform window.

    For example, a horizontal rectangle could be 7pt x 5pt, but when selected in the tool bar it shows 5 in the <--> dialog box and 7 in the vertical box.

    I have restarted my computer and restarted illustrator.
    See screen caps below.

    1 vote

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    As per the comment:

    Illustrator allows to access dimensions of an object as well as dimensions of a live shape. In case when a shape is rotated by 90° the shape’s size values can look swapped compared to measured sizes. It’s like tilting a head. See attached images inside for clarifications.

  16. Issue with Illustrator starting page screen

    Since the last 2-3 days whenever I open illustrator, the starting page screen is appearing this way (see attached image). I don't know what I can do to fix it.

    1 vote

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  17. No tools on illustrator 2021

    Im on the last version of illustrator (on the date of 2021-01-20 at 9:47 am EST) and when i launch illustrator and create a project, there is no tools at all, when i change a settings in the window tab, nothing change

    1 vote

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  18. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

    1 vote

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  19. User Interface zoomed in

    The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.

    1 vote

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  20. "Left-click the tool to view a list of all the tools in the tool group." Does not work.

    "Left-click the tool to view a list of all the tools in the tool group."

    Very simple, right? We've all been able to do it forever.

    Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.

    It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.

    1 vote

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