Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
599 results found
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Illustrator takes years to save normal sized files without any super expensive graphical elements
Illustrator takes years to save normal sized files without any super expensive graphical elements
4 votes -
2026 Version is working horribly. What should I do?
2026 Version is working horribly. What should I do?
4 votes -
Severe Lag in Adobe Illustrator When Editing Text and Objects—~15s Input Delay on 2MB File
While working in Adobe Illustrator, I encountered severe performance issues across the entire application. Even with a lightweight file (~2MB), there was an approximately 15-second delay after any action—such as typing text, pressing Enter, or modifying objects. This lag affected not just text input but also general object manipulation and UI interactions.
The issue persisted despite the file being relatively small. I’ve previously worked on significantly larger and more complex Illustrator files without similar lag. This suggests the problem may not be file size-related, but possibly linked to a software bug or compatibility issue.
I attempted standard troubleshooting steps, including…
4 votes -
PARM error with Bounding Box or Free Transform when scaling an image
I just started to get this error... on the newest version of Illustrator 29.6.1 ...when trying to scale an image up/down in size...
Any good ideas how to fix?
4 votes -
Objects vanish when a PDF is exported
The PDF document is not being saved correctly. I have tried saving it in different ways, changing the elements and it still isn't working. I believe it is a problem in Acrobat itself perhaps?
4 votesMateus, please File > Package the document, save the PDF preset used into a file, and send these over to the team for investigation, to sharewithai@adobe.com
Put the link to this report in the body of the email as well: http://illustrator.uservoice.com/forums/601447/suggestions/49687994
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Version 2025 crashes more than usual and freezes when a pen used with tablet
With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.
4 votesHi ,
Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:
- Wacom tablet configuration (model and driver version)
- When you first noticed the issue
- Is the issue consistently reproducible? (i.e., does it happen every time?)
- Machine's OS and GPU specifications
If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.
We appreciate your cooperation and look forward to assisting you.
Regards,
Aishwarya G Gadodia
Illustrator Team
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選択したオブジェクトのバウンディングボックスがずれる
いつもお世話になっております。
非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。
シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。【添付画像参照：Illustratorbugimg.jpg】
【PC環境】
Windows 10 Pro（バージョン：21H2）64bit数々の要望にご対応いただいております皆様に感謝しております。
何卒、宜しくお願いいたします。
4 votes -
Illustrator crashes everytime I try to edit a graph
First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?
4 votesHi All,
Thanks for reporting a crash you faced in Illustrator.
Based on your report, Illustrator is crashing when you are trying to edit a graph.
Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.
With Best Regards,
Aishwarya G Gadodia
Illustrator Team
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Artifact lines appear in Illustrator on images with softmasks when Mac OS GPU setting ON (will render on Rip output if downsampled)
To Reproduce:
On Mac OS 12 open the .AI file from the attachment (NativeIllustratorFilesFRESH.zip) in Adobe Illustrator
Ignore the font warnings, but link the images (ignore links for any images not included in zip file)
See the screenshot (artifact.jpg), notice the artifact lines around many of the images
Now save this AI file as a PDF using the Adobe PDF Preset "Illustrator Default"
Open this PDF in Acrobat and ensure "Smooth Images" in Preferences is enabled
Notice the artifact
Now using Acrobats option "Save AS Opimtized" (and this is the most important part) downsample the images to 300 dpi in…4 votes -
Recent work thumbnails are missing on the welcome page
When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.
Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10
4 votesWe need the following logs to investigate this issue
Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe IllustratorPlease share files starting with UXPLogs from above folder to sharewithai@adobe.com
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Action batch saving with data sets does not put out multiple files
I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.I have now reverted to the oldest version I could find which was 24.3 and it is working…
4 votesHi,
Apologies for the inconvenience due to this issue.Please help the Illustrator team in isolating this issue by sharing some details:
1.) Is this Issue still happening on your machine in the latest version 25.4.1 ?
2.) If yes, please provide Test and script file.
3) Video & steps with which you are facing issue.Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.
Thanks and Regards,
Rohit Jain
(Illustrator Team) -
Saving issues
I have an issue with illustrator, files are not saving properly. The file 15 year warranty vector I created is saving as "~ai-87c8b406-558b-424b-915b-974d5eb7acda_"
Or it doesnt save at all.
I am running the latest illustrator
4 votes -
Unable to save in same folder or same name
Unable to just save in the same folder y pressing ctrl + s. I have to save in a different folder or save with a different name. Unbearable.
4 votes -
Cap Height setting not using Font Cap Height
Hello, the option for setting a size of a font by the font's specified cap height appears to be using a metric other than the cap height in at least one instance.
4 votesHi All,
Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.
Please share the following details :
- Machine\OS details
- Files with which the issue is reproducible
- A small recording of the issue
Warm regards,
Aishwarya G Gadodia
Illustrator Team
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Distribute objects doesn't work properly now
Illustrator updated the other day (as did Photoshop and InDesign). When I select a group of objects to distribute evenly it changes the overall area to something much more narrow. I am now having to place each object by hand. Please fix.
4 votes -
Ofset path bug in 24.1 version - horrible metric precision...
Problem with dimensions after using offset path. Just look - if you have square 100 x 100 mm, and want to make -4 mm offset path - new square is not 92 x 92mm, but... 92.0001 x 92.0001. This is nightmare. See attached. Adobe, I hope this bug will be fixed?
4 votes -
Can’t save over network or on a desktop
We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.
And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed…
4 votes -
The program slows down after merging
The program works fine whenever I'm doing line work for my portraits, but as soon as I highlight it and merge it together, the program starts acting really slow and not responding, which makes it impossible to work.
4 votes -
Saving Bugs
I can't save the file cause the saving windows just keeps crashing
I can't close without saving either.4 votes -
Symbols and SVGs issues (Illustrator 2020)
Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.
Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).
When opening the SVG in previous versions…
4 votes
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