Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
610 results found
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Old versions of files are opening with gradients as solid black
On newest version of AI, old files are opening with gradients as solid black
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Chashing
My 2019 illustrator crashes all the time. I can't do any work.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Using Image Trace from Properties panel no longer works
Using Image Trace from Properties panel no longer works after update to 23.0.3 working on MAC OSX 10.14.3
Only way to get it to work is from Object > image trace
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Save error with embedded PDF (Unknown error occurred)
Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.
PS: Why can't I copy content from file info in file Properties? That is just dumb!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Drop Shadow modal will not load, for new or existing shadows, crashes Illustrator CC 23.0.2
Drop Shadow menu will not load upon trying to apply a new drop shadow, or edit existing drop shadows. Software drops to 0% CPU, and software will not respond to any inputs. requiring me to close Illustrator via Task Manager.
Windows 10 using Illustrator CC 23.0.2 & 23.0.1 & 23.0 & 22.1
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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AI smartobject doesn't open from Photoshop
This is an old bug THAT IS BACK!!! Double clicking an AI smart object in photoshop opens Illuistrator but it doesn't open the object. You have to close Illustrator completely and do it over again until it works.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator problem
This is not ethical. I know that. But I want to publish this video. Just explain to me why these problems are caused. I've never seen any logical explanations until this time. And that makes me sad.
Illustrator is very clumsy, slow, has bad performance, interface bad and exhausting.
Example, I can't easily apply effects on an object or text. Restricts me with everything. These are very simple and the features that should be. I'm sure a lot of people think that.Affinity is small size, more practical and user-friendly, faster and cheaper.
Many of your competitors come up with…1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Color panel problem.
Mac OS 10.14.3
Illustrator CC V23.0.2The panel display default is the spectrum, even when I specifically select CMYK (or RGB for that matter) unless "Show Options" is selected. Color values should be the default. Can this be fixed?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Scaling object by clicking corner of object
Scaling objects by clicking on a corner of object doesn't work anymore, version 2019 23.0.1?
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator crashes when I print ink separations as a PDF
Illustrator crashes when I attempt to print ink separations as a PDF. It never used to do this, but now it does. What can be done to fix this?
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Mysterious Panel on Startup
Running MacOS High Sierra 10.13.6 (17G5019), and Adobe Illustrator CC 23.0.2
On startup I expect to have the last used workspace but I get this seemingly empty UI panel.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No display of document when opened in ADOBE.
Document does not display when I scan to computer and then open it. However, when I've attached to an email, I can open and view it. I have a Lenovo, so its not just a MAC issue
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4
MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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When copying/pasting an item(s) the color saturates
BUG! When copying and pasting shapes/images/etc in illustrator the colors over saturate (see my example ) In the example its very clearly over saturating the red and yellow color as well as the images. PLEASE FIX!!!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Stop automatically changing RGB files to grayscale when working with colors
Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Swatches off screen
Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Asks me to login to Creative Cloud when I try to "Find Fonts"
When I try to search for non-native fonts that I've downloaded after opening a file from a non-Adobe cloud program, it says I need to go to "Help" and log in to Creative CLoud. When I go to "Help", it says I'm already signed in. Restarting the program and trying again does not fix the problem.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Control and Toolbar
Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Eyedropper, bounding box, shortcuts don't work, Text tool messed up...
Illustrator CC 23.0.2 - Mac Mojave
1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.
2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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copy and paste only works sporadically with Wacom tablet. All AI versions up to CC 23.0.2
From at least version CS6 to CC 23.0.2 copy/paste when using a Wacom tablet only functions some of the time and I can't figure out a pattern to the behaviour. Using a mouse on the same system had no such problems. This is either using shortcut keys or the Edit menu commands. Problem on Win 7 Pro, although I've heard reports of it occurring on other O/S. This may be a partner to the "sticky rotate centre" issue reported elsewhere and which also occurs on my system.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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