AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7649 results found
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2 votes
An error occurred while saving the comment -
1 vote
The issue reported no longer happens in 29.0.1.
In case a similar problem happens with you, make sure you have both Snap to Grid and Snap to Pixel disabled.
An error occurred while saving the comment What about this option?
Should be disabled if you don’t work with pixels!An error occurred while saving the comment Franklin, can you please check if you have Snap to Grid enabled?
Does it change the behavior if you disable it? -
1 vote
An error occurred while saving the comment I see the confusion.
This is not because the Appearance section in Properties panel works wrong, it’s just it’s rather basic — it shows you only the currently selected color for the current attribute.Live text is a collection of glyphs. Each one can get it’s own fill and stroke (but only colors, that is 'basic appearance' — we can’t add more fill to a single character, change the order of fill and stroke, add effects... there is a dedicated request to allow it: http://illustrator.uservoice.com/forums/333657/suggestions/46545787)
To access characters directly, you can either select some or double-click the Characters row in the Appearance panel (the dedicated one).
Take a look at the GIF attached, and notice how the section in Properties reacts to what is selected and changed.But when you add a new fill in Appearance... you add a fill to the whole objects, above the Characters! They still have their own colors assigned, but the new fill covers them, drawn above. That’s why you get the duplicate when you Expand the text. This is normal, this is how it works, and it just needs to be learnt and utilized.
If you don’t need the colors below the object-level fill — remove individual colors from characters.Does it make any sense?
An error occurred while saving the comment Can you please record this on video?
I think I get what you mean, but better to see it recorded. -
19 votes
An error occurred while saving the comment I don’t get a warning when trying to open the file (both as .ai or .pdf)
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2 votes
An error occurred while saving the comment Manuel, do you refer to the Eyedropper button in the Gradient panel?
In the screenshot it does not appear to be pressed. Perhaps you better record a small video on it, or elaborate? -
1 vote
An error occurred while saving the comment Can you please record this behavior on video?
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4 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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4 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment Franklin, can you please check if you have Snap to Grid enabled?
Does it change the behavior if you disable it?An error occurred while saving the comment Can’t reproduce it with the latest version.
Can you please try anew and verify or deny it, please? -
1 vote
An error occurred while saving the comment Kathy, can you share this file, for me to look at it? Perhaps I can notice something odd...
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2 votes
An error occurred while saving the comment Oh yes, this one.
Properties panel is completely broken for me and is blank in 95% of cases, so this command it missing for me.
And since there is no dedicated Object > Dimension menu (and it should exist, http://illustrator.uservoice.com/forums/333657/suggestions/49010378), having it in Control makes it mandatory. Even if Properties worked and there was the menu group! -
5 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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230 votesAn error occurred while saving the comment In my case I got the 8th one duplicated three times in a row, using the latest Beta.
Others never happened for me, so it’s random.
@onenower, were you able to reproduce it using the steps from below?An error occurred while saving the comment After 6 years of pain I was able to find steps to get this bug happen.
Please take a look at the GIF and try these steps:
1. Open a new doc
2. Create a rectangle
3. Use Object > Artboards > Convert to Artboards
4. Undo — notice there is no rectangle left, even though it makes sense to have it back. Ai shows the step for it though!
Create another rectangle and convert it to artboard again (I use a hotkey now) — notice how the name is now 'Artboard 4' (not 'Artboard 2', how it should be — http://illustrator.uservoice.com/forums/333657/suggestions/36673057, — and not even 'Artboard 3', but 4!)
5. Undo again
6. Now create a third rectangle and convert it, and then the fourth rectangle and convert it too — notice the numbers are 1, 2, 4 (!!!), and the names are 1, 5, 5!I. Hate. This. Bug.
It costed me a month salary once.
Made the team aware.An error occurred while saving the comment Please don't mind this user with the hateful speech below. I think we all share this pain because of this problem, and understand the rage it often invokes. Comments like this are not pretty, but they are good signals. But please restrain yourself from calling people 'losers'.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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An error occurred while saving the comment @Amber, sadly, these steps do nothing for me, and their variations too. No skips, no duplicates... You are lucky to be able to keep Ai live for 5 days, without a crash :) But yes, I confirm that it never happens if it was launched recently, and always happens in the heat of an action, with Ai being launched for a while, with a lot of tabs.
Why it often happens at the eights artboard though...
Thanks for the comment, the searches continue.An error occurred while saving the comment Stefania, a cool observation! Definitely a bug... I just think it night be a different bug. I suppose it should be reported separately. Can you do that, please?
An error occurred while saving the comment Have a report that it is not fixed in 25.2.3
An error occurred while saving the comment An error occurred while saving the comment Duplicate of more popular report:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32026201-artboard-numbering-error
Please vote there!An error occurred while saving the comment Wayne, it’s a known bug :( I feel your pain!
Please add your vote to these duplicates instead of creating one more, please:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/filters/new?query=artboards%20numberAn error occurred while saving the comment Known bug :(
Please vote for all other report on the same topic:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/filters/new?query=artboards%20numberAn error occurred while saving the comment Nope, it is the known old bug. First, try to update your Ai, it is more stable in recent version (for this case I mean). Second, as a cure method, try to close-reopen Ai, it usually helps me.
And there are major reports about this, please vote all you related can find:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/filters/new?query=artboards%20numberAn error occurred while saving the comment Since Ashutosh had closed comments to same report (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32026201-artboard-numbering-error), without getting it fixed, I will AGAIN add comment here.
This bug makes me loose money.
I've sent you an email through 'other support channels'.An error occurred while saving the comment I got the same bug today.
I have made two new artboards, one has got number 46 (OK) and next happen to be 48 (47 is missing). If I try export range 46-48, AICC2018 says it's invalid. 46-47 is OK.
Bug stays after reopening file.
Here's the link for downloading both screenshot and file (with art removed):
http://dropmefiles.com/kxte3
Link will stay valid for two weeks.
(Uservoice, why can't I attach files in comments?) -
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1 vote
An error occurred while saving the comment Got it, thanks for the comment!
In case you still want to share the original files (in case you kept them), please use this mailbox to do so: sharewithai@adobe.com
The team monitors it. In this case put the link to this report in the email’s body, so they can track it back to this report — http://illustrator.uservoice.com/forums/601447/suggestions/49006289I won’t close the report in cases somebody else has the problem.
Good luck and have a good Friday and a weekend ahead.An error occurred while saving the comment Can’t reproduce it, sadly. There must be something else involved...
Can you please try to reproduce it in a brand new file, based on a specific document profile, like Print or Web?
If you can provide a short video with the exact step, it’d help the team to investigate this.
Thank you! -
1 vote
An error occurred while saving the comment Ebdulber, there is some steps you can try described here at forums: https://community.adobe.com/t5/illustrator-discussions/illustrator-unable-to-detect-compatible-gpu-on-windows-pc/m-p/14361981#M394131
Please comment back here or here if it worked for you or not.
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7 votesAdminEgor Chistyakov
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0 votes
An error occurred while saving the comment I noticed something similar today in Beta... a copied image from Ps refused to be pasted properly and became striped. Placing and embedding worked. Will try more, but I had no error message.
Marc, can you try other copied images? Does it matter if it’s large or super small? -
1 vote
An error occurred while saving the comment What about images? Text?
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3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment Walter, does not happen for me.
Can you share a simple test file with this behavior observed? Make sure it uses a common standard font, in case it’s font related. -
1 vote
This got solved by disabling 'Use Typographer’s Quotes' option in Document Setup > Type.
An error occurred while saving the comment No worries, John, always happy to help! Ai can be hard, I totally get it myself :)
An error occurred while saving the comment Not sure if I can tell this by these screenshots.
And perhaps we talk about different things... You refer to Type > Smart Punctuation dialog, which replaces punctuation in a selected text...
I talk about the Document Setup, which controls if these should be replaced while you type...
To disable auto-replacement, 'Use Typographer’s Quotes' should be disabled.
Can you explain the problem once again? I feel rather confused.An error occurred while saving the comment Sometimes plugins can influence completely unrelated things (I had a doze of cases for sure), but I meant other applications, not plugins. Some programs offer additional features, and auto-replace can easily be one of these.
Let’s test though. Open Document Setup > Type, enable 'Use Typographer’s Quotes' and change Single Quotes to something like < >.
Commit, then open the dialog once more and disable Quotes.
Then check if the singular ' will turn into <
If yes — then indeed it somehow slips through.An error occurred while saving the comment John. can’t reproduce it.
Unchecking 'Use Typographer’s Quotes' in Document Setup > Type completely removes the conversion for me.
Are you sure that you disabled this properly and there is no other application installed at your side that offers a similar auto-replace functionality?
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Not sure I get it, probably due the translation.
What are the 'Objetos em branco'? Just white objects?
How do they get overprinted?
Do you use manual overprinting for objects at all?
Letyccia, can you please share a test file with the object that leads to problems like this, next to the one that makes it solved, and an example of the image exported?