AdminEgor Chistyakov
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14 votes
An error occurred while saving the comment An error occurred while saving the comment @Mark, can you share a test file, the steps and a short video of it crashing at your side, so that a team can follow these and replicate it on their side?
An error occurred while saving the comment I wonder, does it help to not copy and paste, but to drag it from a document to another, through their tabs? Not as handy as using a buffer, but perhaps it can save you some time.
Also — if you have the time — can you check if it crashes still with something else than this particular atlas-file?An error occurred while saving the comment Yep, this is a tight knot to try to untie.
Can you try to isolate this specific piece of artwork that crashes this particular configuration into a file, to share with the team, so they can try to reproduce this on their side? I know it’d be difficult to do, but there is little that can be done without it.An error occurred while saving the comment Michael, do you send crash reports when this happens?
What kind of artwork getting pasted does cause this? Text, images, vectors, a mixed one?
Do you by any chance have any clipboard manager tool installed? -
19 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Marius, can you check color profiles for both of these documents (Edit > Assign Profile) — which one is used?
Then, what are the color management policies are in order (Edit > Color Settings)? Specifically the RGB one — does it say 'Convert to Working Space'?
What happens if you match color profiles for both doc and/or change the policy? -
1 vote
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1 vote
This got solved by checking the 'Size/Leading' value in Preferences > Type. For some reason it got changed. This is not the first time something like this happens, and the reason behind this value getting altered is unknown... so it can’t be marked as 'Resolved'. If you have this problem too — please vote and comment.
An error occurred while saving the comment Ashot, can you check if the 'Size/Leading' value in Preferences > Type is something normal and usable?
Please also try to replicate it with only Ai launched, and no other apps — perhaps something is stealing these hotkeys form AI. -
1 vote
An error occurred while saving the comment Ugh, this is bad. So does it happen for all formats other than PNG, right? What about JPEGs, TIFFs? What happens if you use something like Export Assets / for Screens?
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1 vote
It got resolved by assigning the new shortcut for 'View using GPU/CPU' / removing the old. Can be treated as a solution, but it’s still unclear how Illustrator allowed two identical hotkeys exist at the same time (usually a warning gets displayed, and the older command gets blanked). So if anyone has the same problem — please comment.
An error occurred while saving the comment This is just bonkers.
Again, does not happen for me on Windows... Ctrl+E stays where I put it and it never gets assigned to that toggle.
Will ask some other folk to test it on Mac.
Thanks, Marc.An error occurred while saving the comment And Ai never warned you about the conflict, like this?
Strange, it immediately removes it from GPU when I try to assign it to Expand...
I’d like to know more, but I assume you might be just happy enough with that and do not want to experiment more.
Do you think it can be marked as Resolved?An error occurred while saving the comment So if I get this right, until you removed the Cmd+E from 'GPU/CPU view' and (possibly) replaced it with something else, Ai had been showing it for both commands. And when you actually used the hotkey — it preferred to toggle and not expand, while still displaying both as valid?
An error occurred while saving the comment OK, this one. Not happening for me on Windows.
I assigned Ctrl+E to Export As ages ago, and it stays.
But I want to help to investigate — and so far you are the only user who reported this. So it’s up to you to make some tests — please.
What happens if you assign Cmd+E to something else than the command you want to have it?
What if you assign something else to 'View using GPU/CPU' instead?
Does it stay in the dialog when you commit changes and open it again? What if you toggle your set and the default one and back?
Do you save the Keyboard Shortcuts in a file? What happens if you load a saved set back in the same session? -
4 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Jude, try also these steps, please:
1. Assign some other hotkey to these commands and check if new hotkeys works
2. Reassign native hotkeys to some other commands and check if these command can be called by these hotkeys
If both are true, it probably means some other app than Safari is stealing these hotkeys, and it makes it faster than Ai. Usually it means the app is launched before Ai gets launched. -
1 vote
An error occurred while saving the comment I bet it’s Lenovo doing. They have some problems with stealing hotkeys, according to search results: www.google.com/search?q=Lenovo+ideapad+shift+f7
Sometimes it’s about their drivers... Try to follow some instructions on how to configure functions keys on Lenovo to respect apps.
Please reply back if it gets fixed. -
2 votesAdminEgor Chistyakov
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An error occurred while saving the comment Yep, thanks for the link, I’ve read it all and visited the source mentioned there. And the source also states 'while still drawing', and not 'when editing a shape with the tool'.
I am pretty sure it was never the case, but it’s something of the 'Mandela effect' memory alteration — it feels like it should work after a shape is complete too, but in fact it never was. It’s not an accusation, no, but only my guess! And all those who I asked for this, who teach Ai from those days, confirmed it was never the case.
But — I think it’ a neat thing to have, as you say. Doesn’t break anything and is helpful.
Do you mind me changing the title to something like 'Make holding spacebar reposition a shape while transforming it with its tool, after it is already created'?An error occurred while saving the comment Tom, I never heard about being able to use space to reposition a shape after it’s been created.
I asked several Mac users to test it — and they confirmed you can’t do and none of older versions they have access to can’t allow this either.
Are you sure it is possible for you on Mac? Can you record a short video of this?
Even though it’s not a thing apparently, according to these sources, I find it useful to have. -
17 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment It looks very similar to this report then: https://illustrator.uservoice.com/forums/601447/suggestions/44253462
Please read it and try some things from comments. Let me know if nothing helps.An error occurred while saving the comment Mahender, does not happen to me.
Please check the most obvious thing — do you have the 'Paste text without Formatting' option enabled in Preferences > Clipboard Handling, in 'When Pasting' block?
If it does not solve this, let’s try to investigate.
Is is 27.2 or the most recent 27.3?
What method of Paste do you use? A hotkey, the context menu, the top menu?
Does it differ if you paste it using the menu, Edit > Paste commands?
Does it differ if you paste this text into a newly created text?
Does it help to paste into the other document?
Does it matter if you grab a text form an older file? -
2 votes
An error occurred while saving the comment It depends on a printing shop and the workflows they have.
And since CMYK is probably never going to be as wide as RGB, and color management is a real science, making new users less aware of this would be our downfall :) Ai gets dumbified enough.
'Oh, why my acid green is not that acid as it is on man new iMac...' — this tsunami will choke the remainder of savvy users. CMYK math is different enough to respect it always. 2023 is not about better inks or better math.I am one of those who’d rather like AI to have CMYK as a default color space — and for me it is, I changed the document profile to Print in New Document dialog and it stays CMYK for me unless I create something in RGB with an RGB-based document profile. I am the master of my color spaces :)
But this is my private point of view, as always.
Why do you want it to be the default one exactly? What makes you want it to be otherwise? I’d love to hear and soak in. -
4 votes
An error occurred while saving the comment Thanks. I confirm this on Windows too.
If you grab the file David posted ('Freeform Testing.ai') and enable thumbnail preview in Explorer, both gradient are viewed fine. But if you export it (or just rename it to 'Freeform Testing.pdf'!) — the left square becomes blank in the thumbnail.AdminEgor Chistyakov
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An error occurred while saving the comment David, a nice workaround!
But can you share the PDF file for the team to investigate? Nothing can be done without files and steps — it’s definitely a file-specific issue, or the problem with the viewer you are using, or something else.
You can share the file here in comments publicly (if you are allowed to), or send to sharewithai@adobe.com (in this case please put the link to this report in the email’s body for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/45953785).
Either way — please comment back. -
11 votesAdminEgor Chistyakov
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21 votes
An error occurred while saving the comment @Terry, ah, I see the problem now. This is not what I meant :) I assumed it’s about creating a file initially, and not consecutive saves.
Does not happen on Windows, the creation date stays unchanged when a file is saved. It gets overwritten only if I decided to Save As into the same file.An error occurred while saving the comment Modify date gets written for any new file and matches the creation date. It's not a thing that Ai specifically does, it's just normal.
Am I getting this right? Why do you want to not have a date modified? -
1 vote
The problem got resolved with changing the font manually in the imported PDF. However, it does not explain the problem completely. Please comment if you have new information on this.
An error occurred while saving the comment Samuel, glad it got sorted out, but where did you changed the font exactly? In the imported PDF or in the R app?
An error occurred while saving the comment For me both Acrobat Pro DC and Illustrator display the top portion of the graph like the attached image shows.
'Missing' symbol. However, if I grab these and change the font form 'Myriad Pro' (not sure if it got reduced to the default font or if this is what was intentionally assigned to these) to 'Arial', the same as numbers use, these get magically fixed to 'black circle' symbols (U+25CF) — which look hollow, since they have the black stroke and no fill.
So the problem is that for some reason Arial got dropped, and it feels like Acrobat Pro and Reader give different results... or it can be a machine-dependednt problem.
How often does it happen? -
3 votesAdminEgor Chistyakov
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@Mark, a heavy one. It takes my 27.2 at my Windows machine (AMD Ryzen 5 3600, 15.9GB RAM, Nvidia GeForce GTX 960) from 16 up to 60 seconds to perform an operation, but it survives. I tried two dozens moves, stable still. But — the artwork doesn’t really move the full distance I drag it to...
But no crash :/